Hi, I'm having a problem with my laptop.
The laptop is: Acer ASPIRE 5740G
The specs are:
- Intel Core i3 330M (2.13 GHz, 1066 Mhz FSB)
- ATI Mobility Radeon HD 5470
- 4 GB RAM (no other info here, sorry)
- 320 GB HDD (no more info here either)
- OEM Windows 7 64-bit Home Premium (I have never reinstalled it)
- The system is about 3 years old
So yesterday, I was watching a video on youtbe when the whole laptop stoped responding, couldn't access task manager or anything, then I held the power button untill the laptop shut down.
When I tried to boot again, windows started ok until after the welcome screen, it was stuck on a blcak screen. I tried a few times and the problem persist.
I googled alot and tried quite a few things, including disabling all startup programs, using system restore to go 1 week ago (when it worked just fine), with no luck, until someone told me to uninstall my graphics driver
. I did that in safe mode, and then rebooted.
The windows loaded normally and logged in and everything, windows identefied my graphics card and installed the driver again and asked for a reboot, after that the whole thing happened again.
I uninstalled the driver again in safe mode, and tried installing the latest driver from theATI website, after I did that it asked to reboot, that's when the BSoD started to appear.
I can't get the performance monitor report to work, it gives me this message:
An error occoured while attempting to generate the report. The system cannot find the path specified
The memory dump is in the attachments.