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Windows 7: BSOD mobo integrated graphics problem STOP 0x116: VIDEO_TDR_ERROR

28 Mar 2012   #1

windows 7 home premium 64bit
 
 
BSOD mobo integrated graphics problem STOP 0x116: VIDEO_TDR_ERROR

Hello,
This has happened twice today after trying to watch youtube videos in fullscreen. I get BSOD and the error problem I get is

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80044934E0
BCP2: FFFFF88004140384
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032812-27502-01.dmp
C:\Users\tom\AppData\Local\Temp\WER-55863-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

My computer is about a year old and last week I decided to open it up for the first time and vacuum it. I keep my comp on the floor in the kitchen and have no fans etc except one on the cpu so it was a bit dusty.

I got to work with a Henry hoover and am worried I have damaged the motherboard with excess static from hoover or just from getting it too close while sucking hard.

I don't have a graphics card and rely on the integrated graphics capabilities of the motherboard.

I think my questions are
1. Could I have damaged the motherboard this way or at least the graphics card part of it?

2. If it is damaged, can the problem be patched up with a generic £20/£30 graphics card and if so any suggestions (the yes/no part is what really I'm really interested in)? I have basic needs for this pc, DVDs, youtube, pokerstars, free online games, etc.

or 3. If the motherboard is damaged do I potentially have to replace the motherboard AND windows 7 for £111 because you can only have one motherboard per copy of windows 7 AND get some to swap everything over for me at the expense of £200+ total? Wahhhhhh

Item: Antec NSK 3480 MATX Micro Tower - With 380W EarthWatts PSU ATX12V 2.2 USB/FireWire/Audio

Item: Microsoft Windows 7 Home Premium - Complete package - 1 PC - DVD - English - United Kingdom

Item: Sony Optiarc AD-5260S 24x DVD±RW & DL SATA Optical Drive - OEM Black

Item: AMD Athlon II X4 645 3.1GHz Socket AM3 95w 2MB L2 Cache Retail Boxed Processor

Item: Samsung SpinPoint F3 500GB Hard Drive SATAII 7200rpm 16MB Cache - OEM

Item: Crucial 4GB (2x2GB) DDR3 1333MHz/PC3-10600 Memory Kit CL9 1.5V

Item: Gigabyte GA-880GMA-UD2H 880G Socket AM3 8 Channel Audio mATX Motherboard

Someone else on another forum says this
Quote:
Bug Check 0x116: VIDEO_TDR_ERROR

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

http://msdn.microsoft.com/en-us/li [...] 85%29.aspx

Update your video drivers. If none are available, downgrade to the next most recent version. If the problem still occurs, replace your video card. If you are using an integrated video chip, replace the motherboard.
But obviously I'd rather spend £20ish than £200+ if I can.


My System SpecsSystem Spec
.

29 Mar 2012   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
29 Mar 2012   #3

windows 7 home premium 64bit
 
 

When I try to open these files it says I don't have the right software so hopefully they are still useable for you.

Thanks for helping.
My System SpecsSystem Spec
.


29 Mar 2012   #4

windows 7 home premium 64bit
 
 

When I try to open these files it says I don't have the right software so hopefully they are still useable for you.

Thanks for helping.I don't how to read it.
My System SpecsSystem Spec
30 Mar 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by panic stations View Post
When I try to open these files it says I don't have the right software so hopefully they are still useable for you.

Thanks for helping.
Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
Reply

 BSOD mobo integrated graphics problem STOP 0x116: VIDEO_TDR_ERROR




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