Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random laptop shutdowns

28 Mar 2012   #1
Plates

Windows 7 Home Premium 64 bit
 
 
Random laptop shutdowns

Hello I have an Acer Aspire 5750G-9639 and I am running Windows 7 64-bit. Ever since I bought the laptop last summer, the laptop would randomly shut out without any warning. It would do this a few times every day and is extremely annoying. Also, occasional BSOD's come up while web browsing, gaming, and even sitting at the desktop. I have not tried an OS reinstall because I do not have an OS disk. Acer support told me to update my BIOS and these errors are still occurring. I have also updated my drivers. I have attached files from the diagnostic program I downloaded from this site. It contains a mini dump of a BSOD that occurred a few moments ago. Thank you for any help.


My System SpecsSystem Spec
.
29 Mar 2012   #2
richnrockville

Windows 7 Pro x64 SP1
 
 

Welcome Plates to the windows 7 forums.

Oftimes when the shut down is random, it is because of heat build up on your cpu or mb.

You might want to blow out the vents to make sure they are not clogged. You can shut down and
then useing some compressed air, give it a good blow.'

Rich
My System SpecsSystem Spec
29 Mar 2012   #3
Plates

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by richnrockville View Post
Welcome Plates to the windows 7 forums.

Oftimes when the shut down is random, it is because of heat build up on your cpu or mb.

You might want to blow out the vents to make sure they are not clogged. You can shut down and
then useing some compressed air, give it a good blow.'

Rich
Thank you for your reply. I do not think it could be heat because the laptop could be working for a straight 10+ hours before I shut it down myself. Other times it's just very random. I think it may be my RAM because I have ran the Memtest that came with Windows and it came up with an error about bad RAM. Other Memtests however, show no signs of errors. Also when a disk defrag is in place the shut downs appear more frequently. Attached is an image of what Event Viewer tells me whenever the laptop shuts randomly.
My System SpecsSystem Spec
.

30 Mar 2012   #4
richnrockville

Windows 7 Pro x64 SP1
 
 

Plates, It does sound like your memory could be the culprit. If something writes to a certain area of memory, it could be the cause of your shutdown.

You could replace your memory but without filling out your systems spec's, I can't say to remove part of it and then test. If you have 4 gigs, then most machines will run on 2 gigs. give that a shot.

Rich
My System SpecsSystem Spec
30 Mar 2012   #5
Plates

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by richnrockville View Post
Plates, It does sound like your memory could be the culprit. If something writes to a certain area of memory, it could be the cause of your shutdown.

You could replace your memory but without filling out your systems spec's, I can't say to remove part of it and then test. If you have 4 gigs, then most machines will run on 2 gigs. give that a shot.

Rich
Once again, thank you for your quick reply. Currently I have two 2GB 204-Pin DDR3 SO-DIMM RAM cards in my system. Eventually I will upgrade to 8GB when I am out of the 1 year warranty.

I do not think your recommendation would work because just idling puts me at 48% memory used. Plus Acer told me that either removing the RAM or hard drive would void my warranty which is something I do not want to do. Do you know any other suggestions I could try?
My System SpecsSystem Spec
30 Mar 2012   #6
F5ing

Windows 7 Ultimate x64
 
 

48% with nothing else running sounds kind of high. What about your paging file (virtual memory)?

You could also try testing memory by using memtest86+.
My System SpecsSystem Spec
01 Apr 2012   #7
Plates

Windows 7 Home Premium 64 bit
 
 

I have a 4GB page file. Also I tried memtest both regular and 86+. Both showed no errors.
My System SpecsSystem Spec
01 Apr 2012   #8
F5ing

Windows 7 Ultimate x64
 
 

Are you seeing anything in the event logs?

You could also try sfc /scannow in an elevated command prompt.

48% of 4 GB memory, with nothing but Windows running, seems to be at least twice as high as it should be. You may need to start looking for stuff that's automatically started on startup. Always a good idea to check on this occasionally anyway.
My System SpecsSystem Spec
01 Apr 2012   #9
Plates

Windows 7 Home Premium 64 bit
 
 

I'll try to get a scan tomorrow. The event logs point to a kernel power error. ^^Image earlier in thread has picture. I have only a few startup entries enabled. (ex: Anti-virus, Intel management stuff, etc.)
My System SpecsSystem Spec
02 Apr 2012   #10
Plates

Windows 7 Home Premium 64 bit
 
 

sfc/scannow shows no errors.(see attachment) I have done disk check before and have received no errors either.
My System SpecsSystem Spec
Reply

 Random laptop shutdowns




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random shutdowns
My computer has been shutting down randomly. Does anyone know a way to stop this?
General Discussion
Random shutdowns
I get daily random shutdowns. "windows has recovered from an unexpected shutdown" I have beeen updating everything I can find but am in the dark. Suggestions please. Files attached. Problem signature: Problem Event Name: BlueScreen OS Version: ...
BSOD Help and Support
Laptop random shutdowns
Can someone tell me every single possibility of my laptop for randomly shutting down? Here are the ones I know that ISNT the cause: Overheating isnt an issue. - GPU/CPU peaks at 65c (during gaming) RAM/Memory is fine. - 4GB RAM (the game I play isn't that memory demanding) Motherboard is...
BSOD Help and Support
Random shutdowns.....
Hi, i experience random shutdowns mostly when surfing the internet while watching videos, or when i am downloading files via torrents. After the first shutdown occurs, the PC den shuts down in a few minutes even when not doing anything.... However this doesn't happen if the pc is in idle mode or...
BSOD Help and Support
random shutdowns
I appreciate the help on the forums you guys & gals help me figure out I had a bogus ram stick , I got that fix but now it seems every now and then while running my computer decides to just shut down on me for no reason. please help here is the latest minidump files. :confused:
BSOD Help and Support
Random Shutdowns
I am running Win 7 (x64) and it is randomly shutting down... sometimes after a few seconds, sometime it can run for hours. This is a brand new clean install on a new desktop. I have run event viewer and i don't see anything right before the crash. I have the latest nVidia drivers and I dont...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App