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Windows 7: BSOD randomly (mostly) when idle dxgkrnl.sys


29 Mar 2012   #1

Windows 7 Home Premium x64
 
 
BSOD randomly (mostly) when idle dxgkrnl.sys

I'm hoping you can help us out. I'm stepping up to the plate because my poor husband has been trying to correct these issues for a month now and has pretty much had it.

New computer, home build, specs below. We've had it for a bit over 30 days. It frequently gets the BSOD, usually when idle. They are also completely random in their frequency. We've gone as short as a day and as long as two weeks between BSOD's. Attempts at correcting this thus far have included replacing all hardware EXCEPT for the motherboard, PSU and CPU. Unfortunately I have passed the return period on all three, although maybe I can sweet talk a new mb and psu out of Amazon if I really need to. He's been monitoring temps and all seems well. He also ran a stress test on the GPU/RAM, but that was a few Window's installs prior to this one (if that matters/makes sense).

We used BlueScreenViewer and it spat back the dxgkrnl.sys error at us yesterday. The error on the BSOD is "Attempt to reset the display driver and recover from timeout failed." He reinstalled windows, updated all drivers and directX and it crashed again today. On a previous install he downloaded an ISO of Windows and used that in case there was in issue with our retail install discs. I'm pretty sure that's about it.

He has also re-installed windows/started from scratch more times than I can count.

I tried following the wiki, but please let me know if I've missed anything!

Thanks.

System Specs (via the "System Spec" tab): http://www.sevenforums.com/members/ckonze.html

Attached the necessary files.

Things that have been replaced:
SSD
GPU
RAM

My System SpecsSystem Spec
.

29 Mar 2012   #2

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
29 Mar 2012   #3

Windows 7 Home Premium x64
 
 

Thanks but as I mentioned in my initial post, temperatures have been monitored (via GPU-Z and CPU-Z) and are well within the limits. Overheating is simply not the problem. Especially when you consider that the vast majority of these BSOD's occur when the computer is idle. Dust build-up is also not the problem as the system was hand build about a month ago and has been reopened several times over the last thirty days in order to swap components as means of troubleshooting this very issue. The fans as well as every other component are clean as a whistle. Nevertheless, the BSOD's continue to occur. Any other ideas?
My System SpecsSystem Spec
.


29 Mar 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ckonze View Post
Thanks but as I mentioned in my initial post, temperatures have been monitored (via GPU-Z and CPU-Z) and are well within the limits. Overheating is simply not the problem. Especially when you consider that the vast majority of these BSOD's occur when the computer is idle. Dust build-up is also not the problem as the system was hand build about a month ago and has been reopened several times over the last thirty days in order to swap components as means of troubleshooting this very issue. The fans as well as every other component are clean as a whistle. Nevertheless, the BSOD's continue to occur. Any other ideas?
If you are still having BSOD'S upload the DMPs as they may narrow the focus. BCC116 are almost always heat, or power related.
My System SpecsSystem Spec
29 Mar 2012   #5

Windows 7 Home Premium x64
 
 

I thought I uploaded the dmp file. Did I do something incorrectly? The BSODs are random and can happen every day or every week, seems to vary. I tried the recommendations (as stated above, for reference) and BSODs have been recurrent for the past 4 weeks. I do not have other dmp files though because I have swapped drives and reinstalled Windows a few times.
My System SpecsSystem Spec
30 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ckonze View Post
I thought I uploaded the dmp file. Did I do something incorrectly? The BSODs are random and can happen every day or every week, seems to vary. I tried the recommendations (as stated above, for reference) and BSODs have been recurrent for the past 4 weeks. I do not have other dmp files though because I have swapped drives and reinstalled Windows a few times.
Have to wait for more then
My System SpecsSystem Spec
18 Apr 2012   #7

Windows 7 Home Premium x64
 
 

Happened again on 4/17 while the computer was left on overnight. Any thoughts? It is getting remarkably frustrating and husband wants to now sell it for parts rather than troubleshoot further. Would prefer a working computer.
My System SpecsSystem Spec
19 Apr 2012   #8

Windows 7 Home Premium x64
 
 

Bump. Anyone have any ideas? This error code is different than the last one.
My System SpecsSystem Spec
20 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

No .dmp files were included.

Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      7. Restart your computer after uninstalling drivers for all display cards
      8. Install the latest driver for the display cards once Windows starts

      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the latest driver for the display cards once Windows starts
My System SpecsSystem Spec
20 Apr 2012   #10

Windows 7 Home Premium x64
 
 

Hmm, sorry about the missing file. I will update that tonight. I don't recall the error code anymore, but the second BSOD was not giving the same dxgkrnl.sys.

I did the above listed steps before the most recent BSOD.
My System SpecsSystem Spec
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 BSOD randomly (mostly) when idle dxgkrnl.sys




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