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Windows 7: New Computer Please help BSOD

30 Mar 2012   #1
andrewgn12

Windows 7 Home Premium
 
 
New Computer Please help BSOD

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? x64
- an OEM or full retail version?

- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 1 month
- What is the age of OS installation (have you re-installed the OS?) 1 month

Help I just get a new laptop and it is having BSOD problem.


My System SpecsSystem Spec
.
30 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Two issues

Norton. remove and replace with MSE.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows



USBHUB.SYS

USB Driver - General Fix for Problems
My System SpecsSystem Spec
30 Mar 2012   #3
andrewgn12

Windows 7 Home Premium
 
 

still have problem when I am trying to restart my computer.The BSOD is gone but I still can't restart my computer properly
My System SpecsSystem Spec
.

30 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by andrewgn12 View Post
still have problem when I am trying to restart my computer.The BSOD is gone but I still can't restart my computer properly

Please provide us with your Event Viewer administrative logs by following these steps:



Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
30 Mar 2012   #5
andrewgn12

Windows 7 Home Premium
 
 

here is the event administrative log
My System SpecsSystem Spec
30 Mar 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

About 6 different errors

A corrected hardware error has occurred.


Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

Are you overclocking? BIOS current?




2-The description for Event ID 1020 from source ASP.NET 4.0.30319.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.



3-The description for Event ID 3020 from source Application Virtualization Client cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

{tid=11DC}

90140011-0066-0409-0000-0000000FF1CE
file://C:\ProgramData\Microsoft\OEMOffice14\OStarter\en-US\ConsumerC2R.en-us_14.0.5139.5005.sft
http://c2r.microsoft.com/ConsumerC2R....5139.5005.sft


Bug Checks

Most of the BCC are from USB

The BUGCODE_USB_DRIVER bug check has a value of 0x000000FE. This indicates that an error has occurred in a universal serial bus (USB) driver.


USB Driver - General Fix for Problems
My System SpecsSystem Spec
30 Mar 2012   #7
andrewgn12

Windows 7 Home Premium
 
 

I have a question, what do you mean with overclocking and how do I install the event ID
My System SpecsSystem Spec
30 Mar 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by andrewgn12 View Post
I have a question, what do you mean with overclocking and how do I install the event ID
If you dont know what overclocking is you probably arent doing it.

You dont "install" the event ID, that only tells you what the issue is. You do take the item in bold and either re-install or delete (if you dont need it)
My System SpecsSystem Spec
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 New Computer Please help BSOD




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