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Windows 7: BSOD while watching videos, or talking on Skype

31 Mar 2012   #1
morticae

Windows 7 Ultimate x64
 
 
BSOD while watching videos, or talking on Skype

Hello,

I seem to be getting a BSOD every once in a while. I don't understand why it happens. It seems to happen occasionally while I am doing various things on the computer. I might be watching a video, or maybe just talking on Skype.

I attached the files asked for, and included a picture of the BSOD. However, it's very low resolution (my apologies).

Edit: This computer was recently reformatted (a couple weeks ago). It appears to have been the cause, since before the reformat I never experienced this. Also, it's Windows 7 Ultimate x64.


My System SpecsSystem Spec
.
31 Mar 2012   #2
ePeen

Windows 7 Ultimate x64
 
 

Hello, your dumps are pointing to the culprit L1C62x64.sys, which is the Atheros NIC driver. Update it here.

Dump for reference:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Icarus\Downloads\Windows_NT6_BSOD_jcgriff2\033112-28953-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e5c000 PsLoadedModuleList = 0xfffff800`030a0650
Debug session time: Fri Mar 30 22:35:06.894 2012 (UTC - 4:00)
System Uptime: 7 days 11:17:35.476
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff880021d3ec0, 2, 0, fffff80002edae40}

Unable to load image \SystemRoot\system32\DRIVERS\L1C62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for L1C62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C62x64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : L1C62x64.sys ( L1C62x64+5534 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff880021d3ec0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002edae40, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310a100
 fffff880021d3ec0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!RtlCopyMemoryNonTemporal+40
fffff800`02edae40 4c8b0c11        mov     r9,qword ptr [rcx+rdx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88003384ab0 -- (.trap 0xfffff88003384ab0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000040 rbx=0000000000000000 rcx=fffff88009bb7ec0
rdx=fffffffff861c000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002edae40 rsp=fffff88003384c48 rbp=0000000000000002
 r8=0000000000000020  r9=0000000000000000 r10=fffffa80079e9180
r11=fffff88003384c30 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!RtlCopyMemoryNonTemporal+0x40:
fffff800`02edae40 4c8b0c11        mov     r9,qword ptr [rcx+rdx] ds:0002:fffff880`021d3ec0=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ed82e9 to fffff80002ed8d40

STACK_TEXT:  
fffff880`03384968 fffff800`02ed82e9 : 00000000`0000000a fffff880`021d3ec0 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03384970 fffff800`02ed6f60 : 00000000`00000000 00000000`00000000 00000000`00000014 fffff880`021d3ec0 : nt!KiBugCheckDispatch+0x69
fffff880`03384ab0 fffff800`02edae40 : fffff800`02e15e08 fffff880`021d3ec0 00000000`00000002 fffffa80`11d4b7c0 : nt!KiPageFault+0x260
fffff880`03384c48 fffff800`02e15e08 : fffff880`021d3ec0 00000000`00000002 fffffa80`11d4b7c0 fffff800`02e3fc60 : nt!RtlCopyMemoryNonTemporal+0x40
fffff880`03384c50 fffff800`02e15593 : fffffa80`079e9180 fffffa80`079e9100 00000000`00000ec0 00000000`00000000 : hal!HalpDmaSyncMapBuffers+0x1b0
fffff880`03384d00 fffff800`02e184fb : fffffa80`0fd43988 fffffa80`079e9180 fffffa80`11d4b7c0 fffff880`01749cda : hal!HalpDmaMapScatterTransfer+0xa3
fffff880`03384d50 fffff800`02e18472 : fffffa80`0fd43988 fffffa80`0fd43980 00000000`00000060 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`03384de0 fffff800`02e1794f : 00000000`00000000 fffff800`02e1501e 00000000`00000000 00000000`00000001 : hal!IoMapTransfer+0x8e
fffff880`03384e20 fffff800`02e1813d : fffffa80`08282050 fffffa80`079e9180 fffffa80`079e9101 00000000`00000000 : hal!HalpAllocateAdapterCallback+0xc7
fffff880`03384ec0 fffff800`02e1771f : fffffa80`0fd43940 00000000`00000060 fffffa80`079e9180 fffffa80`11d4b7c0 : hal!HalAllocateAdapterChannel+0x101
fffff880`03384f00 fffff880`014a67c1 : fffffa80`0854f160 fffffa80`0854f160 00000000`000000a0 00000000`00000001 : hal!HalBuildScatterGatherList+0x2f3
fffff880`03384f70 fffff880`0962a534 : fffffa80`082821a0 00000000`00000000 fffffa80`0fcb8320 fffffa80`0854f160 : ndis!NdisMAllocateNetBufferSGList+0x181
fffff880`03385010 fffffa80`082821a0 : 00000000`00000000 fffffa80`0fcb8320 fffffa80`0854f160 fffffa80`0fd43940 : L1C62x64+0x5534
fffff880`03385018 00000000`00000000 : fffffa80`0fcb8320 fffffa80`0854f160 fffffa80`0fd43940 fffffa80`000001c0 : 0xfffffa80`082821a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
L1C62x64+5534
fffff880`0962a534 ??              ???

SYMBOL_STACK_INDEX:  c

SYMBOL_NAME:  L1C62x64+5534

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: L1C62x64

IMAGE_NAME:  L1C62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49d2f6fd

FAILURE_BUCKET_ID:  X64_0xA_L1C62x64+5534

BUCKET_ID:  X64_0xA_L1C62x64+5534

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Mar 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

First follow ePeen's advice, in addition these drivers need updating.

Code:
mcdbus.sys    2/24/2009 6:34:07 AM        fffff880`01042000    fffff880`0107e880    0x0003c880    0x49a3cd1f                        
KCRTX64.SYS    3/19/2009 10:24:30 PM        fffff880`097ce000    fffff880`097f4000    0x00026000    0x49c2fe5e                        
L1C62x64.sys    4/1/2009 1:09:17 AM        fffff880`09625000    fffff880`09637000    0x00012000    0x49d2f6fd                        
spldr.sys    5/11/2009 12:56:27 PM        fffff880`0197a000    fffff880`01982000    0x00008000    0x4a0858bb                        
ATK64AMD.sys    5/12/2009 9:04:54 PM        fffff880`043f4000    fffff880`043fc000    0x00008000    0x4a0a1cb6                        
ASMMAP64.sys    7/2/2009 5:13:26 AM        fffff880`02b5c000    fffff880`02b64000    0x00008000    0x4a4c7a36
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.

31 Mar 2012   #4
morticae

Windows 7 Ultimate x64
 
 

Thank you Sirs, I have updated the driver for that device.
My System SpecsSystem Spec
31 Mar 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by morticae View Post
Thank you Sirs, I have updated the driver for that device.
Also be aware that long uptimes can in itself cause BSOD'S

System Uptime: 7 days 11:17:35.476
My System SpecsSystem Spec
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 BSOD while watching videos, or talking on Skype




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