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Windows 7: BSOD while playing Total War Shogun 2 Fall of The Samurai


31 Mar 2012   #1
ContiWolnaes

Windows 7 Home Premium 64 bit
 
 
BSOD while playing Total War Shogun 2 Fall of The Samurai

I was playing Fall of The Samurai when black pixels started to appear on my screen then the whole PC shut down. When I rebooted, it told me that it's a bluescreen. Here's what it showed me on reboot -

---------------------------------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80076C2010
BCP2: FFFFF8800FD4FAA4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\033112-15958-01.dmp
C:\Users\Conti\AppData\Local\Temp\WER-65536-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
---------------------------------------------------------------------------------

Any help would be appreciated because I have encountered two bluescreens a few days ago


My System SpecsSystem Spec
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31 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

BTW It would be advisable to upload any DMP files to us .
My System SpecsSystem Spec
01 Apr 2012   #3
ContiWolnaes

Windows 7 Home Premium 64 bit
 
 

How do I find DMP files and do I upload them by screenshots?
My System SpecsSystem Spec
.


01 Apr 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ContiWolnaes View Post
How do I find DMP files and do I upload them by screenshots?


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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 BSOD while playing Total War Shogun 2 Fall of The Samurai




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