BSOD win32k / system service exception


  1. Posts : 140
    Windows Seven Ultimate x64 SP1
       #1

    BSOD win32k / system service exception


    I really can't figure out what is causing my BSOD, i am not doing anything extensive other than browsing the net, and it happens. Sometimes when about to search, but not all the time. Any help will be appreciated. I updated my NVidia drivers just in case. Hopefully no more BSOD. I used this application, if anyone is interested: http://www.nirsoft.net/utils/blue_screen_view.html

    Here is some info:
    Code:
    ==================================================
    Dump File         : 011814-23088-01.dmp
    Crash Time        : 1/18/2014 6:09:43 PM
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff960`0015604b
    Parameter 3       : fffff880`0cceb070
    Parameter 4       : 00000000`00000000
    Caused By Driver  : nvlddmkm.sys
    Caused By Address : nvlddmkm.sys+197cd8
    File Description  : NVIDIA Windows Kernel Mode Driver, Version 332.21
    Product Name      : NVIDIA Windows Kernel Mode Driver, Version 332.21
    Company           : NVIDIA Corporation
    File Version      : 9.18.13.3221
    Processor         : x64
    Crash Address     : ntoskrnl.exe+705c0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\011814-23088-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 294,016
    Dump File Time    : 1/18/2014 6:11:48 PM
    ==================================================
    
    ==================================================
    Dump File         : 011714-34273-01.dmp
    Crash Time        : 1/17/2014 6:51:59 PM
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff960`001a604b
    Parameter 3       : fffff880`09b8f070
    Parameter 4       : 00000000`00000000
    Caused By Driver  : nvlddmkm.sys
    Caused By Address : nvlddmkm.sys+1b906b
    File Description  : NVIDIA Windows Kernel Mode Driver, Version 332.21
    Product Name      : NVIDIA Windows Kernel Mode Driver, Version 332.21
    Company           : NVIDIA Corporation
    File Version      : 9.18.13.3221
    Processor         : x64
    Crash Address     : ntoskrnl.exe+705c0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\011714-34273-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 294,072
    Dump File Time    : 1/17/2014 7:03:10 PM
    ==================================================
    
    ==================================================
    Dump File         : 011714-37923-01.dmp
    Crash Time        : 1/17/2014 12:38:05 PM
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff960`00251a2d
    Parameter 3       : fffff880`043fd150
    Parameter 4       : 00000000`00000000
    Caused By Driver  : win32k.sys
    Caused By Address : win32k.sys+231a2d
    File Description  : Multi-User Win32 Driver
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+705c0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\011714-37923-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 294,016
    Dump File Time    : 1/17/2014 12:40:08 PM
    ==================================================
    
    ==================================================
    Dump File         : 011114-26036-01.dmp
    Crash Time        : 1/11/2014 10:13:14 PM
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff960`002f1164
    Parameter 3       : fffff880`0ec6ba50
    Parameter 4       : 00000000`00000000
    Caused By Driver  : win32k.sys
    Caused By Address : win32k.sys+281164
    File Description  : Multi-User Win32 Driver
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+705c0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\011114-26036-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 294,016
    Dump File Time    : 1/11/2014 10:15:06 PM
    ==================================================
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please post your files following: Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 140
    Windows Seven Ultimate x64 SP1
    Thread Starter
       #3

    where exactly should i upload it too and post it at? should i just post in this thread? will it be secure uploading information like that?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    If it does not show any error, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
    __________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff96000232d1c, fffff880041c8990, 0}
    
    Probably caused by : win32k.sys ( win32k!EngDrawStream+f0 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000232d1c, Address of the instruction which caused the bugcheck
    Arg3: fffff880041c8990, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    win32k!EngDrawStream+f0
    fffff960`00232d1c 4d399a080d0000  cmp     qword ptr [r10+0D08h],r11
    
    CONTEXT:  fffff880041c8990 -- (.cxr 0xfffff880041c8990;r)
    rax=fffff96000232b5c rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=fffff880041c9e60 rdi=fffff900c3b4ccd0
    rip=fffff96000232d1c rsp=fffff880041c9360 rbp=000000000000003c
     r8=000000000000003e  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000000 r12=fffff900c3b4cce8 r13=fffff880041c9d70
    r14=fffff900c19ffb70 r15=fffff900c0bcee90
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    win32k!EngDrawStream+0xf0:
    fffff960`00232d1c 4d399a080d0000  cmp     qword ptr [r10+0D08h],r11 ds:002b:00000000`00000d08=????????????????
    Last set context:
    rax=fffff96000232b5c rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=fffff880041c9e60 rdi=fffff900c3b4ccd0
    rip=fffff96000232d1c rsp=fffff880041c9360 rbp=000000000000003c
     r8=000000000000003e  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000000 r12=fffff900c3b4cce8 r13=fffff880041c9d70
    r14=fffff900c19ffb70 r15=fffff900c0bcee90
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    win32k!EngDrawStream+0xf0:
    fffff960`00232d1c 4d399a080d0000  cmp     qword ptr [r10+0D08h],r11 ds:002b:00000000`00000d08=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  explorer.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff96000232d1c
    
    STACK_TEXT:  
    fffff880`041c9360 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!EngDrawStream+0xf0
    
    
    FOLLOWUP_IP: 
    win32k!EngDrawStream+f0
    fffff960`00232d1c 4d399a080d0000  cmp     qword ptr [r10+0D08h],r11
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  win32k!EngDrawStream+f0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5006f2b7
    
    IMAGE_VERSION:  6.1.7600.17073
    
    STACK_COMMAND:  .cxr 0xfffff880041c8990 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngDrawStream+f0
    
    BUCKET_ID:  X64_0x3B_win32k!EngDrawStream+f0
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!engdrawstream+f0
    
    FAILURE_ID_HASH:  {2ebd98d4-8b67-cf0c-b8cd-785f27518433}
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 140
    Windows Seven Ultimate x64 SP1
    Thread Starter
       #5

    So i updated my windows 7 to SP1, and so far no blue screens anymore, thanks for all the help. Hopefully it stays fixed.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Good news. Considering the issue as solved now. Let us know for any further issue.
      My Computer


 

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