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Windows 7: Random reboots or hard-hangs after start-up, when gaming.

21 Jun 2012   #11
Glenny2g

Windows 7 Home Premium 64-bit SP 1
 
 

I had another BSOD 0X0000007f and uploaded another DMP file.

I will go through the steps that you mentioned in the previous post and do some hardware checks within the next few days. I am able to use a computer for general purpose but once it comes to the specifics about drivers, hardware, software, I am stumped. Therefore, I don't overclock or change anything from its default settings since I won't really know what I am doing.

I had downloaded Speccy before to monitor my notebook temperature and I don't think overheating is the case but when playing games, temperature for graphics card usually reaches to between 70 to 75 deg C (158 to 167 deg F).

Getting annoyed by the random BSODs and restarts because I don't really know what is the cause of it since it doesn't really crash consistently but randomly.

Appreciate all the help I am getting so far though.


My System SpecsSystem Spec
.
21 Jun 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crash was probably java related. Uninstall all java software from Start Menu -> Control Panel -> Uninstall a program.

Any programs that need java software installed will let you know in the future, and you will be given the option to download and install the latest version. That is the best way to make sure your java software is up to date.


Also, since the crashes were java related, I would recommend checking for viruses and malware. Java can easily let trojans and other malicious items into the system if it is not up to date.
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.
My System SpecsSystem Spec
21 Jun 2012   #13
Glenny2g

Windows 7 Home Premium 64-bit SP 1
 
 

Hey, I have already uninstalled Java and installed a fresh downloaded copy of it but I am still having freeze and reboots.

Sometimes the computer attempts to reboot but nothing comes up; the power light flashes a few times and then stays on but the screen has nothing coming up. Sometimes there are grinding sounds coming from inside, kinda like it's starting itself but powers down again --- grinds* > power light turns on and off shortly > grinds* again > power light on and off etc. I had to turn off the main power, wait a while before plugging back the adapter and turning on the mains again.

Anyway, gonna start on the harddisks tests now. Will post back, assuming I am still able to start it the next time a reboot happens again.

By the way, I already had MBAM and scans -both quick and full- shows nothing. I even tried Hitman Pro, scanning it from a flash drive but it only found lots of non-malicious cookies which was removed. MSE didn't find anything either.
My System SpecsSystem Spec
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24 Jun 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Also, make sure no wires, dust, or other objects are blocking your fans. The grinding you hear could be a blocked fan that is causing a component to overheat.
My System SpecsSystem Spec
24 Jun 2012   #15
Glenny2g

Windows 7 Home Premium 64-bit SP 1
 
 

A crash just happened again and this time after 'Checking for solutions' from the Action Centre under Control Panel, this is one of the problems found.

"Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20120621-0743.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer."


Subsequently, they asked me to install ActiveX and also ATI/AMD driver and BIOS (again) like so :

"Please visit HP - United States | Laptop Computers, Desktops , Printers, Servers and more Click on "Support and Drivers" Click on the green box that says "Drivers & Software" Enter the product number or model number of your desktop or notebook computer, and visit the download page or If you prefer you can click the "Detect Your Product" blue box and it will detect your model for you once the installer installs. Click Continue, and follow the instructions to install the ActiveX. In a few rare cases the ActiveX may not work even if you perform the manual ActiveX install methods. In those situations, please plug your Model number or Product Number into the web page, and it should show the proper software updates available for your computer after you select the proper Operating system that is installed on your Computer. If you are unsure of your model number or product number, run HP Support Assistant and it will display in the lower lefthand corner of the window the serial number, product name, and product number. Once you download the latest AMD or ATI Graphics driver and System BIOS from HP - United States | Laptop Computers, Desktops , Printers, Servers and more per the instructions above for your notebook or desktop please install them. After installing both of them please make sure you reboot your PC to ensure the updates complete and are loaded in memory. If after performing these steps to upgrade your graphics driver and System BIOS does not resolve the problem for you, please write the OCA team at OCATeam@hp.com or contact HP technical support for additional assistance. HP sincerely appreciates your business and we apologize for the inconvenience this matter may have caused. Thanks, HP Online Crash Analysis Team."


And I think I will open it up for the first time and try to blow compressed air to clear dust if any.
My System SpecsSystem Spec
25 Jun 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good plans. Keep us posted after you re-install the BIOS version, driver, and clean out dust. Good luck!
My System SpecsSystem Spec
20 Jul 2012   #17
Glenny2g

Windows 7 Home Premium 64-bit SP 1
 
 

Ok after another hiatus, I shall post again. It's working fine at the moment, just surfing the net and typing this. But I still get random freezes and reboot every now and then when gaming. I did memtest86+ again a few days ago and it had shown over 100,000++ errors even before finishing one pass whereas the first time I did it for 8 passes weeks ago didn't show any errors.

The memtest86+ continued churning out error until it kind of hanged, with the bottom half of screen showing red (all the numbers and letters disppeared). I rebooted the comp and boot from flash-drive again for another round of memtest86+. This time the entire screen was green, with no words of numbers. I tried Windows Memory Diagnostic and it froze at 15%. Rebooted and tried again and it rebooted itself.

Today, I brought the laptop to a PC-clinic and I told the guy that it's probably a faulty RAM. He ran 'Burn-In Test v6.0' and the laptop restarted on its own. He tried the RAM in the second slot and ran the test again and it got another reboot. He said it's probably a faulty RAM and switched it with a new one. The laptop restarted shortly after another round of BIT. He then deduced it was a faulty MOBO slot and fixed the RAM into the other slot. It didn't restart for 15 min or so and it looked alright so I retrieved the laptop back and paid for the new RAM.

But when I reached home, I tried BIT again and it gave me another reboot. Subsequent start-ups cause scratchy lines to appear across screen. I am not sure what I can do, or if the PC is worth fixing anymore. Could it be a faulty MOBO slot and not the RAM, or both? Or is it something else that's causing it besides the RAM, because like I said right now I am using the same laptop to type and its working fine.

And I do have a few BSOD prior to these events; namely something like 'execute non-executable memory' and 'driver irql not less or equal'. I am running out of ideas.

Now I am not sure if it's a faulty

-motherboard/slot
-RAM or RAM slot
-video card
-PSU(?)
-any other software issues

All these reboots and manual reboots will probably damage stuff inside...



EDIT: I am not sure if he did a thorough check as he was attending to other customers as well. He only ran BIT and nothing else. He told me it couldn't be video card causing reboots cause he said they only cause artifacts on screens. And he said it couldn't be the temperature because 71C is normal running temperature. I did the Seagate Tools test all the Long, Short, SMART etc etc tests were all 'PASS'. But that was a while back before I posted this. Anyway, I got a full refund for the RAM and my laptop is using the original RAM FYI.
My System SpecsSystem Spec
21 Jul 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, rather than having to always go back to your first post, I would really appreciate it if you would please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs.

That said, I am leaning toward this being a motherboard issue or a failed CPU Integrated Memory Controller (IMC). Memtest86+ typically shows errors for three reasons: faulty RAM, faulty motherboard, or a bad IMC on the CPU.

We should check the RAM compatibility:
Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
I asked for the above before and realize now that you did not do so... Please provide the screenshots this time, and not in a .zip file, etc. but as images within your post.

Do you remember what RAM kit was installed by the shop? Do you remember the voltage it ran at?
My System SpecsSystem Spec
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 Random reboots or hard-hangs after start-up, when gaming.




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