Multiple BSOD's randomly or after restart/shutdown

LeClair · 01 Apr 2012

Hello there,

I 'd like to ask for help with my PC and help with several BSOD's that i am getting almost everyday.

Random BSOD's started the day after i completed my rig. I ve changed the HDD for new intel 520 SSD and following the instructions ive installed Windows 7 Proffesional 64-bit there. Second HW change was the graphic card , i ve replaced the gtx 470 OC for hd 7970 OC. And i ve also replaced the CPU heatsing and got Noctua NH- d14.

Processor: Intel core i7-950 CPU @3.20 GHZ
Motherboard: ASUS Rampage III Extreme, Bios. ver
Installed memory ram: 6GB Corsair DOminator 1600
System type: windows 7 pro 64 bit, SP1
Video Card: ATI HD Radeon 7970 OC
Primary Hard Drive: 250 GB Intel 520 - Single Drive
Data Hard Drive: 1 TB HARD DRIVE - Single Drive //removed after continuously BSOD's
Case Thermaltake Speedo , GPU heatsing - Noctua HD D14

When I am getting BSOD's ? First time i got it while i was playing World of Warcraft , with firefox on backround. THis happened several times. Other situations, when BSOD. appeared were when i was booting the Windows, i was doing something in WIn enviroment and it crashed. I ve come to such situtation , that Win kept crashing again and again, even in minimal safe mode. It kept crashing after som period of time when PC was idle, or when i tired to run something in normal/safe mode

....

I ve made restore to some certain points , and PC ran fine for the rest of the day. THen i shut down the PC, and next morning BSOD is here again, immediately, or after some short period of time.
I ve made some "tweaks" like removed data HDD, unninstalled avast,updated BIOS, tried to push DRAM voltage higher, tried to clean the system up etc.

The frequency of BSOD have tuned down , but i still get them. Help would be really appreaciated. I 'd be thankfull, if some1 can help me solve this issue.

PS: Last BSOD happened after i updated BIOS and set memory to XMP profile 1600 Hmz @ 1.65 Volt, so not sure about that step ..

writhziden · 01 Apr 2012

Alright, first step is to load setup defaults in the BIOS and make sure you stop overclocking the RAM to 1600 MHz and run at 1333 MHz instead. See if that provides stability.

Problem Devices:

Code:

Generic Bluetooth Radio	USB\VID_0A12&PID_0001\5&23B074A8&0&1	This device is disabled.

Disabling Bluetooth devices is fairly common. If this was intentional, do not worry about it.

Programs known to cause problems with Windows 7:

Code:

msiafterburner.exe	c:\program files (x86)\msi afterburner\msiafterburner.exe	1968	6	200	1380	1. 4. 2012 16:46	2.2.0.0	396,32 KB (405*832 bytes)	20. 3. 2012 7:49

Security Software: ??? Recommend installing either of these two:

Run a full scan with your new security software after it is updated. Make sure you do not have any malware/viruses.

Install all remaining Windows updates (optional, as well, except for any device driver updates).

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\LeClair\Windows_NT6_BSOD_jcgriff2\040112-13634-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c0b000 PsLoadedModuleList = 0xfffff800`02e4f650
Debug session time: Sun Apr  1 08:42:34.199 2012 (UTC - 6:00)
System Uptime: 0 days 1:29:48.104
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006837028, fa000000, 400405}

Probably caused by : hardware

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006837028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  WoW.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009bab58 fffff800`03205a3b : 00000000`00000124 00000000`00000000 fffffa80`06837028 00000000`fa000000 : nt!KeBugCheckEx
fffff880`009bab60 fffff800`02d97c43 : 00000000`00000001 fffffa80`065068f0 00000000`00000000 fffffa80`06506940 : hal!HalBugCheckSystem+0x1e3
fffff880`009baba0 fffff800`03205700 : 00000000`00000728 fffffa80`065068f0 fffff880`009baf30 fffff880`009baf00 : nt!WheaReportHwError+0x263
fffff880`009bac00 fffff800`03205052 : fffffa80`065068f0 fffff880`009baf30 fffffa80`065068f0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad50 fffff800`03204f0d : 00000000`00000008 00000000`00000001 fffff880`009bafb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad90 fffff800`031f8e88 : 00000000`0ce6f0d0 00000000`2e2f2158 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009badc0 fffff800`02c8662c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009badf0 fffff800`02c86493 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baf30 00000000`6e288ccf : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0d6bf938 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6e288ccf


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

This was a 0x124 Stop: Stop 0x124 - what it means and what to try

As I said, stop overclocking the Memory and see if it helps. Removing MSI Afterburner should also alleviate possible hardware stops.

LeClair · 02 Apr 2012

Hello there, thanks for response. I have both good and bad news. BSOD's after restart/shutdown are gone seems, but now having another sort of problems.

I ve installed all programs u ve listed, set BIOS to default values and i ve also performed full scans on them , with expected results of 0 problems.
I ve uninstalled MSI Afterburner, installed Realtek driver, that was missing, also enabled Bluetooth Radio.

While playing WoW i got 2 crashes, that didnt result in Blue Screen, the system just left hung and i had to restart it by holding the button. This happened 2 times after today with similar behaviour.

THen i ve opened my case unseated the GPU, changed the cables , old ones for new ones, also tried to plug SSD in dif SATA.

From Event viewer i got

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-04-02T11:31:29.446806900Z" />

<EventRecordID>24826</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>GAMESTATION</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

And before similar :

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-04-02T07:12:01.507608800Z" />

<EventRecordID>24677</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>GAMESTATION</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

I've read that faulty PSU can be problem, or memory, but on previous rig i havent got single BSOD for like 2 years , so I really dont know what to do. Maybe i should try the latest WHQL gpu drivers, not the beta i am having now. Run memtest, or reinstall WIN? Can be something wrong with the WIN itself? I really dont know. If i had another PSU, I'd test it.

writhziden · 02 Apr 2012

You could try changing your graphics drivers back from beta. Use the following steps when you do:

Download the latest drivers for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:
- Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
- Restart your computer
- Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
- If any remain of the above, uninstall one at a time
- If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
For AMD:
- Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
- If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    - Right click the adapter
    - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts
  Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    - Right click the adapter
    - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer after uninstalling drivers for all display cards
Install the latest driver for the display cards once Windows starts

To check for Windows problems:

Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Also, since you are using an SSD, make sure its firmware is up to date, your BIOS is up to date, the SATA controller drivers are up to date, and the chipset drivers are up to date. ASUS - Motherboards- ASUS Rampage III Extreme

Intel® SATA Solid-State Drive Firmware Update Tool

Backup any important files before updating the BIOS and SSD Firmware, and NEVER INTERRUPT A BIOS OR FIRMWARE UPDATE/FLASH UTILITY