Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HP Elitebook 8540p randomly crashing/BSOD


01 Apr 2012   #1

Windows 7
 
 
HP Elitebook 8540p randomly crashing/BSOD

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64bit
- the original installed OS on the system? No
- an OEM or full retail version? Full

- What is the age of system (hardware)? 1 1/2 years roughly
- What is the age of OS installation (have you re-installed the OS?) 1month, Yes!

Trying to determine if I need the motherboard replaced or if its software related.

My System SpecsSystem Spec
.

01 Apr 2012   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
SFC /SCANNOW Command - System File Checker

Run a full system scan with Malwarebytes.
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

The following drivers need to be updated:

Code:
dne64x.sys   Tue Nov 11 12:01:24 2008
GEARAspiWDM.sys Mon May 18 22:17:04 2009
HpqKbFiltr.sys Wed Apr 29 23:48:30 2009
mcdbus.sys   Tue Feb 24 21:34:07 2009
rimmpx64.sys Thu Jun 25 18:04:18 2009
sncduvc.SYS  Mon Apr 06 13:48:54 2009
spsys.sys    Tue May 12 03:20:58 2009
These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

You should also update any other drivers you can think of including graphics, audio, chipset etc.

Make sure all Windows updates are installed.

What anti-virus are you currently using?
My System SpecsSystem Spec
01 Apr 2012   #3

Windows 7
 
 

Hi JaidynM

Thanks for response.

C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>

Make sure all Windows updates are installed. They are im fully up to date.

What anti-virus are you currently using? trend worry free business security, agent version 17.0.2316.
My System SpecsSystem Spec
.


01 Apr 2012   #4

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Did you run the scan thrice?

At least to test, uninstall Trend Micro and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows

Make sure you've followed my other instructions also (virus scan, driver updates etc).
My System SpecsSystem Spec
02 Apr 2012   #5

Windows 7
 
 

getting a new motherboard and graphics card from HP as laptop is under warrenty, see if that helps.

my friend thinks if i've left the laptop on in my bag and its gotten really hot, chances are a capacitor isnt functioning correctly on my MB
My System SpecsSystem Spec
03 Apr 2012   #6

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

That could be it. If it's under warranty, taking it to HP is probably the best option.
My System SpecsSystem Spec
03 Apr 2012   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by coparofl View Post
Hi JaidynM

Thanks for response.

C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>

Make sure all Windows updates are installed. They are im fully up to date.

What anti-virus are you currently using? trend worry free business security, agent version 17.0.2316.
Just passing by.

Even if you do get a motherboard if these errors arent fixed and you use the same OS you will have the same problem.
My System SpecsSystem Spec
06 Apr 2012   #8

Windows 7
 
 

I've done pretty much everything on the list (just need to install MS AV) and had the motherboard and graphics card swapped out.

My worry is that SFC /Scannow is not fixing the errors. doesnt matter how many times i run it keeps coming back saying corruptions

C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

....
My System SpecsSystem Spec
07 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

You have two options:
  1. You can move to OPTION THREE of SFC /SCANNOW Command - System File Checker and use the tip in that OPTION to replace the corrupted files manually.

  2. You can do a Repair Install to let the Windows installer replace the bad files automatically, in which case

    latest official Win7 installer ISO with SP1

    will be useful. You need to select Home Premium 32/64-bit, Professional 32/64-bit, or Ultimate 32/64-bit depending on what you currently have installed on your system and have a license to. If you need help, please fill in your system specs using System Info - See Your System Specs so we can help you determine which version you have installed on your system.
My System SpecsSystem Spec
08 Apr 2012   #10

Windows 7
 
 

That did the trick!

C:\Windows\system32>sfc /verifyonly
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>
My System SpecsSystem Spec
Reply

 HP Elitebook 8540p randomly crashing/BSOD




Thread Tools



Similar help and support threads for2: HP Elitebook 8540p randomly crashing/BSOD
Thread Forum
EliteBook 8440p stuck, hangs & gives BSOD randomly, no pattern found BSOD Help and Support
BSOD Computer keeps randomly crashing. BSOD Help and Support
BSOD playing movies, Hp Elitebook 8540p BSOD Help and Support
HP EliteBook Laptops Crashing while Docked BSOD Help and Support
BSOD Randomly Crashing BSOD Help and Support
Crashing randomly without BSOD BSOD Help and Support
windows crashing randomly no bsod? BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:38 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33