HP Elitebook 8540p randomly crashing/BSOD

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  1. Posts : 16
    Windows 7
       #1

    HP Elitebook 8540p randomly crashing/BSOD


    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 64bit
    - the original installed OS on the system? No
    - an OEM or full retail version? Full

    - What is the age of system (hardware)? 1 1/2 years roughly
    - What is the age of OS installation (have you re-installed the OS?) 1month, Yes!

    Trying to determine if I need the motherboard replaced or if its software related.
      My Computer


  2. Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       #2

    Run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
    SFC /SCANNOW Command - System File Checker

    Run a full system scan with Malwarebytes.
    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    The following drivers need to be updated:

    Code:
    dne64x.sys   Tue Nov 11 12:01:24 2008
    GEARAspiWDM.sys Mon May 18 22:17:04 2009
    HpqKbFiltr.sys Wed Apr 29 23:48:30 2009
    mcdbus.sys   Tue Feb 24 21:34:07 2009
    rimmpx64.sys Thu Jun 25 18:04:18 2009
    sncduvc.SYS  Mon Apr 06 13:48:54 2009
    spsys.sys    Tue May 12 03:20:58 2009
    These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

    You should also update any other drivers you can think of including graphics, audio, chipset etc.

    Make sure all Windows updates are installed.

    What anti-virus are you currently using?
      My Computer


  3. Posts : 16
    Windows 7
    Thread Starter
       #3

    Hi JaidynM

    Thanks for response.

    C:\Windows\system32>SFC /SCANNOW
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log
    C:\Windows\system32>SFC /SCANNOW
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\system32>

    Make sure all Windows updates are installed. They are im fully up to date.

    What anti-virus are you currently using? trend worry free business security, agent version 17.0.2316.
      My Computer


  4. Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       #4

    Did you run the scan thrice?

    At least to test, uninstall Trend Micro and install MSE (Microsoft Security Essentials) instead.
    Microsoft Security Essentials - Free Antivirus for Windows

    Make sure you've followed my other instructions also (virus scan, driver updates etc).
      My Computer


  5. Posts : 16
    Windows 7
    Thread Starter
       #5

    getting a new motherboard and graphics card from HP as laptop is under warrenty, see if that helps.

    my friend thinks if i've left the laptop on in my bag and its gotten really hot, chances are a capacitor isnt functioning correctly on my MB
      My Computer


  6. Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       #6

    That could be it. If it's under warranty, taking it to HP is probably the best option.
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    coparofl said:
    Hi JaidynM

    Thanks for response.

    C:\Windows\system32>SFC /SCANNOW
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log
    C:\Windows\system32>SFC /SCANNOW
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.

    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\system32>

    Make sure all Windows updates are installed. They are im fully up to date.

    What anti-virus are you currently using? trend worry free business security, agent version 17.0.2316.
    Just passing by.

    Even if you do get a motherboard if these errors arent fixed and you use the same OS you will have the same problem.
      My Computer


  8. Posts : 16
    Windows 7
    Thread Starter
       #8

    I've done pretty much everything on the list (just need to install MS AV) and had the motherboard and graphics card swapped out.

    My worry is that SFC /Scannow is not fixing the errors. doesnt matter how many times i run it keeps coming back saying corruptions

    C:\Windows\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log
    C:\Windows\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    ....
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    You have two options:
    1. You can move to OPTION THREE of SFC /SCANNOW Command - System File Checker and use the tip in that OPTION to replace the corrupted files manually.

    2. You can do a Repair Install to let the Windows installer replace the bad files automatically, in which case

      latest official Win7 installer ISO with SP1

      will be useful. You need to select Home Premium 32/64-bit, Professional 32/64-bit, or Ultimate 32/64-bit depending on what you currently have installed on your system and have a license to. If you need help, please fill in your system specs using System Info - See Your System Specs so we can help you determine which version you have installed on your system.
      My Computer


  10. Posts : 16
    Windows 7
    Thread Starter
       #10

    That did the trick!

    C:\Windows\system32>sfc /verifyonly
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\Windows\system32>
      My Computer


 
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