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Windows 7: Blue screen crash, assistance need

01 Apr 2012   #1
chandu

windows7 ultimate 32
 
 
Blue screen crash, assistance need

[ATTACH]Error report[/ATTACH]

I faithfully follow the advice for posting in the blue screen-crash region.
Please help me.
Thanks.


My System SpecsSystem Spec
.

01 Apr 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

You have Kaspersky installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows

You will need to remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver that was found in your dump called sptd.sys which is notorious for causing BSOD's.Use the below SPTD uninstaller to uninstall the driver...
DuplexSecure - Downloads

...and then install the freeware, MagicDisk (MagicISO Virtual CD/DVD-ROM).
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


The following drivers need to be updated:

Code:
bcmwl6.sys   Wed Jul 08 10:44:47 2009
These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

You should also update any other drivers you can think of including graphics, audio, chipset etc.

Make sure all Windows updates are installed.
My System SpecsSystem Spec
01 Apr 2012   #3
chandu

windows7 ultimate 32
 
 

First of all thanks for your kind patience and reply,,,and i go through step by step as you have mentioned.

Quote   Quote: Originally Posted by JaidynM View Post
Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+
No error found up to step 8/ 100%

Quote   Quote: Originally Posted by JaidynM View Post
You have Kaspersky installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows


You will need to remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver that was found in your dump called sptd.sys which is notorious for causing BSOD's.Use the below SPTD uninstaller to uninstall the driver...
DuplexSecure - Downloads

...and then install the freeware, MagicDisk (MagicISO Virtual CD/DVD-ROM).
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


ok. done

Quote   Quote: Originally Posted by JaidynM View Post
The following drivers need to be updated:

Code:
bcmwl6.sys   Wed Jul 08 10:44:47 2009
Forgive my ignorance, but its a bluetooth drive..!

Quote   Quote: Originally Posted by JaidynM View Post
You should also update any other drivers you can think of including graphics, audio, chipset etc.

Make sure all Windows updates are installed.
Once i have tried to update my sound and touchpad driver using some software (which indicating me about the driver were old/not updated for long time) but unfortunately the corresponding system stop working. since i never tried with bios or chipset one.

what should i do...?

Thanks anyway.
My System SpecsSystem Spec
.


01 Apr 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

bcmw16.sys would be your wireless network driver.

You should also fill out the rest of your system specs.
System Info - See Your System Specs
My System SpecsSystem Spec
02 Apr 2012   #5
chandu

windows7 ultimate 32
 
 

Quote   Quote: Originally Posted by JaidynM View Post
bcmw16.sys would be your wireless network driver.

You should also fill out the rest of your system specs.
System Info - See Your System Specs
system specification updated.
My System SpecsSystem Spec
02 Apr 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Just to provide some additional help system specs wise: This is a Dell Inspiron 1440, correct?
My System SpecsSystem Spec
03 Apr 2012   #7
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

If it is, you should be able to find most of the drivers you need on the Dell website. Some brands of computers require separate drivers to the ones provided by the graphics, motherboard, chipset etc. maker.
My System SpecsSystem Spec
03 Apr 2012   #8
chandu

windows7 ultimate 32
 
 

Quote   Quote: Originally Posted by writhziden View Post
Just to provide some additional help system specs wise: This is a Dell Inspiron 1440, correct?
yes, thats right.
My System SpecsSystem Spec
08 Apr 2012   #9
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

As I said earlier, you may want to go through the Dell website and find the drivers associated to your specific model.
My System SpecsSystem Spec
Reply

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