Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Frequent BSOD crashes

10 Apr 2012   #91
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Bob Pickering View Post
Computer shut down and restarted a number of times overnight. It seems to run for irregular periods, and as far as I can tell, only shut down about 3x in 8 hours. Have you been able to identify anything from the information sent so far?
I think I am about ready to take computer back to supplier and ask them to fix it if they can.

It seems that my problem has been determined as being in the hardware, i.e. motherboard, CPU, or drive C. Am nowhere near pinpointing which, so have decided to seek help of the system builder. Maybe they can resolve the problem. Will post again in a few days I hope .


My System SpecsSystem Spec
.
10 Apr 2012   #92
Jonathan_King

Windows 7 Professional x64
 
 

Okay, well keep us posted!
My System SpecsSystem Spec
11 Apr 2012   #93
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you post the CPUZ SPD tab with the timing information?
Go to the 'Slot #' drop box and select another slot to get the information.

From your CPUZ CPU tab in post#84, the CPU voltage 1.176v, Vcore in BIOS, seems to be a little low, should be 1.23v at full load.
Page 43 of you motherboard manual: Gigabyte GA-Z68X-UD3H-B3
Check the 'CPU Vcore' voltage number and post the amount here, the setting should be on '[Auto]'.

While you're in BIOS, post the QPI/Vtt voltage, that is the CPU integrated memory controller voltage.
Also the Dram voltage.
My System SpecsSystem Spec
.

11 Apr 2012   #94
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Can you post the CPUZ SPD tab with the timing information?
Go to the 'Slot #' drop box and select another slot to get the information.

From your CPUZ CPU tab in post#84, the CPU voltage 1.176v, Vcore in BIOS, seems to be a little low, should be 1.23v at full load.
Page 43 of you motherboard manual: Gigabyte GA-Z68X-UD3H-B3
Check the 'CPU Vcore' voltage number and post the amount here, the setting should be on '[Auto]'.

While you're in BIOS, post the QPI/Vtt voltage, that is the CPU integrated memory controller voltage.
Also the Dram voltage.
Sorry. Your message arrived too late. Only what I have posted already. Will see what readings i get when computer is repaired, hopefully within a few days. Bob
My System SpecsSystem Spec
11 Apr 2012   #95
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Let us know what they did to fix it, and of coarse how it's running.
My System SpecsSystem Spec
11 Apr 2012   #96
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Let us know what they did to fix it, and of coarse how it's running.
Yes, I will. The guys who assembled it seem very keen to rectify the problem. they have heard of sevenforums, and I suggested they first look at all my saved error files, etc. before they start doing any reinstallation and analysis. This is the first time I have dealt with them since the two guys bought the business a year ago (I wasn't at all keen on the original owner). I was impressed with their helpfulness when I first made enquiries. I was going to purchase all the components from a wholesaler and assemble it myself, but they gave me a really good price and undertook to look after anything like this. Thanks Dave and Jonathan. I really appreciate all your efforts.
My System SpecsSystem Spec
13 Apr 2012   #97
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Let us know what they did to fix it, and of coarse how it's running.
Well, they checked it out and all seemed perfect. I suspect that my TV tuner card which was previously in the computer may have been the culprit. Since I brought computer home I have installed Office, printer drivers, Norton 360, Firefox and Thunderbird. I have also reconnected my backup drive and restored documents, bookmarks, etc. I seem to be again getting lots of errors - now mostly in Restart Manager. Can you tell me what is happening here?
p.s. I just disconnected the backup drive (which also has Windows Security Essentials backups), and did a restart. Now the only message is WMI one. Obviously there's some connection. Perhaps the Norton is trying to match data on startup and seeing different and unidentified folders? Or is the computer looking at the Windows SE backup and not finding the software to match?
My System SpecsSystem Spec
14 Apr 2012   #98
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you post the information files from Blue Screen of Death (BSOD) Posting Instructions.
Even without actual crash dump files this will give us a lot of information that we can use to analyze this issue.

It appears that the system builder re-installed the OS, please verify.
Can we get more information on the system settings, since the settings were probably changed, we need to know where we are at now.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
This is important information.
My System SpecsSystem Spec
14 Apr 2012   #99
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Can you post the information files from Blue Screen of Death (BSOD) Posting Instructions.
Even without actual crash dump files this will give us a lot of information that we can use to analyze this issue.

It appears that the system builder re-installed the OS, please verify.
Can we get more information on the system settings, since the settings were probably changed, we need to know where we are at now.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
This is important information.
Here are the three snips, plus the perfmon and Griff files. I cannot work out how to get the BIOS information. When I did a restart and pressed TAB key nothing more happened. Then I restarted again and pressed DEL, and looked at the BIOS power setup, but found nothing like the info you asked for. The last 3 restarts have not generated any messages in Event Viewer. I still have the external hard drive disconnected. I suspect my hunch was correct, at least in part, about some of the error messages relating to its presence. The OS was reinstalled by supplier. They also ran extensive tests and said that the CPU voltages are all running correctly - set to AUTO, and although lower than the picture in the MB manual (which they said is not indicative of the norm), they are all OK.
My System SpecsSystem Spec
15 Apr 2012   #100
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you select another Slot for the CPUZ SPD tab, upper left corner, it should have RAM timing information.
Also post the CPU tab.

The voltages are the same ones requested checking before the re-install.
Quote:
Page 43 of you motherboard manual: Gigabyte GA-Z68X-UD3H-B3
Check the 'CPU Vcore' voltage number and post the amount here, the setting should be on '[Auto]'.

While you're in BIOS, post the QPI/Vtt voltage, that is the CPU integrated memory controller voltage.
Also the Dram voltage.
There have been 28 crashes since the re-install.
20 on 10 April, 6 on 11 April, 2 on the 12 April.

All 28 are the same:
Code:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
Could not read faulting driver name
Probably caused by : AppleCharger.sys ( AppleCharger+280a )
This is likely a hardware fault, due to settings or component issue.
With the CPUZ tabs and voltage settings requested we can start adjusting some settings.

Bad or out of date drivers:
Code:
AF15BDA.sys  Wed Jun 03 08:58:22 2009
Looks like the TV tuner driver, uninstall this driver.

Go to the Gigabyte GA-Z68X-UD3H-B3 site and update all the drivers for your motherboard.

Event log errors:
Code:
Event[56]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-04-14T14:41:50.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bob-PC
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a CPU error, same as before.

Code:
Event[88]:
  Log Name: Application
  Source: Microsoft-Windows-CAPI2
  Date: 2012-04-14T12:04:24.254
  Event ID: 4107
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bob-PC
  Description: 
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
Looks like you have had a lot of Windows update failures.

There are errors that may be caused by the Anti Virus Norton, un-install Norton 360 for testing purposes.
First uninstall from the Control Panel > Programs and Features.
Then Run the Norton cleanup tool:
Download and run the Norton Removal Tool to uninstall your Norton product

Install MSE, this will run without causing errors.
Microsoft Security Essentials*- Free Antivirus for Windows

When we get the system stable, you can try Norton again, if you want.
My System SpecsSystem Spec
Reply

 Frequent BSOD crashes




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Frequent BSOD and crashes
Hi, I've been getting a crash every now and then but over the past few weeks I'm getting a lot of BSOD and freezes. I'm using Windows 7 HP x64. I have a Toshiba Satellite laptop (less than 1 year old). Please see dump files attached. Would appreciate help with this one!
BSOD Help and Support
Frequent BSOD Crashes
Hi there. I bought my system about 7 weeks ago and have had around 25 BSOD crashes since then. I have been searching the internet in an attempt to figure out what is causing this, which led me to this forum. I called the shop from which I bought the system, and the service department told me to run...
BSOD Help and Support
BSOD Crashes more frequent than I like
Hi Guys, My first post, so be gentle. Relatively new build has had more than a few bsod crashes....frequently when idle for 10min with no open programs. The new bsod that has arrived is during normal program use and is a Memory Management crash. Windows 7 Ultimate 64 bit That is...
BSOD Help and Support
Frequent BSOD Crashes
Hello, I would very much appreciate some assistance diagnosing the cause of frequent BSOD crashes that have been occurring on my Dell Studio XPS. They just started recently and I have not been able to nail down any commonalities regarding when the crashes occur. I have not installed any new...
BSOD Help and Support
BSOD and frequent app crashes
i always encounter app crashes in web browsers(i usually use firefox, but even IE it still crashes), windows explorer, watching movies. it just crashes after 20-30 mins from startup. i barely finished one movie without a crash. BSOD happened wheni tried playing zynga poker(Facebooks apps), first...
BSOD Help and Support
frequent crashes with BSOD can you help?
I have a new PC to replace an ageing XP. less than 2 weeks old. I thought life would be great with a speedy machine but frequent crashes is causing frustration. have been using lightroom predominantly but have same problem in IE. have tried system restore several times and as far as I can see...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App