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Windows 7: Frequent BSOD crashes

17 Apr 2012   #101
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Can you select another Slot for the CPUZ SPD tab, upper left corner, it should have RAM timing information.
Also post the CPU tab.

The voltages are the same ones requested checking before the re-install.
Quote:
Page 43 of you motherboard manual: Gigabyte GA-Z68X-UD3H-B3
Check the 'CPU Vcore' voltage number and post the amount here, the setting should be on '[Auto]'.

While you're in BIOS, post the QPI/Vtt voltage, that is the CPU integrated memory controller voltage.
Also the Dram voltage.
There have been 28 crashes since the re-install.
20 on 10 April, 6 on 11 April, 2 on the 12 April.

All 28 are the same:
Code:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
Could not read faulting driver name
Probably caused by : AppleCharger.sys ( AppleCharger+280a )
This is likely a hardware fault, due to settings or component issue.
With the CPUZ tabs and voltage settings requested we can start adjusting some settings.

Bad or out of date drivers:
Code:
AF15BDA.sys  Wed Jun 03 08:58:22 2009
Looks like the TV tuner driver, uninstall this driver.

Go to the Gigabyte GA-Z68X-UD3H-B3 site and update all the drivers for your motherboard.

Event log errors:
Code:
Event[56]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-04-14T14:41:50.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bob-PC
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a CPU error, same as before.

Code:
Event[88]:
  Log Name: Application
  Source: Microsoft-Windows-CAPI2
  Date: 2012-04-14T12:04:24.254
  Event ID: 4107
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bob-PC
  Description: 
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
Looks like you have had a lot of Windows update failures.

There are errors that may be caused by the Anti Virus Norton, un-install Norton 360 for testing purposes.
First uninstall from the Control Panel > Programs and Features.
Then Run the Norton cleanup tool:
Download and run the Norton Removal Tool to uninstall your Norton product

Install MSE, this will run without causing errors.
Microsoft Security Essentials*- Free Antivirus for Windows

When we get the system stable, you can try Norton again, if you want.
I have attached the CPU snip overlooked before. Can't seem to find the detail for slot 2 in CPD. Same as slot 1. Also a doc with the BIOS data, as well as the update error that I just cannot resolve with IE9. Cannot even do a reinstall of IE9. I had IE9, and it told me to update to IE8, which I did after having so much trouble with the update. Still can't fix. The suppliers told me they had read all the forum post, and had used a test bench program that ran the CPU even harder, but were unable to find any problem. As to the strange driver, I shouldn't have anything left for the tv tuner card. The suppliers did another clean instal of Windows, and I haven't done anything since apart from adding the printers. I have downloaded all the motherboard updates, but haven't had time to instal any yet. Life has been busy: spent 8 hours with plumber finding and fixing major leak in underground pipes. Big family day today.


My System SpecsSystem Spec
.
17 Apr 2012   #102
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

When you get time, we all get busy with other things.
For the CPUZ SPD tab, click through all of the 'Slot #'s' until you see one with information.

If CPUZ won't show any info in the SPD tab, slots #1, #2, #3 or #4, then D/L HWiNFO64 and post a snip of the 'Summary' tab.

Uninstall Norton 360 and install MSE. This might solve your problems.
It would be nice to know what 'test bench program' the suppliers ran.
My System SpecsSystem Spec
10 May 2012   #103
Bob Pickering

windows 7 home premium 64
 
 

Well, I'm back again, but not any wiser. Have been otherwise engaged and because of frustration with Windows 7 and the new computer, I have been mainly using old XP and Mac. I still cannot get Internet Explorer 9 to instal, despite trying all the Fixits and other rubbishy suggestions on MS support. I have tried a number of instals from the IE downloader, as well as Windows Update. I don't seem to be having many BSOD instances, although one occurred when I migrated My Pictures from the SSD to internal HDD. However the transfer seems to have been effected OK. Although I removed N360 for a time, the absence of 'Identity Safe' proved to be such a nuisance that I have reinstalled it. Had no joy with IE9 whilst N360 was away on 'holiday', nor when I disable firewall. Regarding EVENTS VIEWER - There seem to be some issues with Homegroup logs and Media Center/Dolby Home Theatre, but they don't appear to be a problem. Those relating to print service may be due to the Canon MP640 having been switched off at the time. Any further help?
My System SpecsSystem Spec
.

10 May 2012   #104
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by dave76 View Post
when you get time, we all get busy with other things.
For the cpuz spd tab, click through all of the 'slot #'s' until you see one with information.

If cpuz won't show any info in the spd tab, slots #1, #2, #3 or #4, then d/l hwinfo64 and post a snip of the 'summary' tab.

Uninstall norton 360 and install mse. This might solve your problems.
It would be nice to know what 'test bench program' the suppliers ran.
here is the cpuz_x64 snip. See my last reply re N360. Haven't had opportunity to ask suppliers about their tests. I have updated the motherboard drivers as suggested.
My System SpecsSystem Spec
12 May 2012   #105
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You're having a .Net Framework error when trying to install IE9, you tried to repair .Net Framework and it didn't work.
You need to completely un-install it and then re-install .Net Framework, all versions.

From what I can tell by re-reading this thread, it appears your crashes have slowed down since you un-installed N360.
So you re-installed it?
If you start having more crashes, at least you will know why.
When you un-installed N360 did you run the Norton Removal tool?
*Norton Removal Tool
If not this may be the reason you are still having crashes.

When you ran Prime95, you had repeated failures/errors. This definitely can be the source of your issues or it can be due to a bad driver, or app that is causing this to crash.
Go to your BIOS and set the Dynamic Vcore(DVID) to +0.020v, this should increase your CPU Vcore voltage to 1.260v.
Also increase the QPIVTT to 1.10v or 1.12v, depending on the options available. See page 43 of your motherboard manual.
This is the CPU Integrated Memory Controller and may be causing the processor issues along with a slightly undervolted CPU.

Let us know the results.

The file format you are uploading the event viewer in makes it impossible to analyze, can you use the Blue Screen of Death (BSOD) Posting Instructions to upload these files.
My System SpecsSystem Spec
12 May 2012   #106
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
You're having a .Net Framework error when trying to install IE9, you tried to repair .Net Framework and it didn't work.
You need to completely un-install it and then re-install .Net Framework, all versions.

From what I can tell by re-reading this thread, it appears your crashes have slowed down since you un-installed N360.
So you re-installed it?
If you start having more crashes, at least you will know why.
When you un-installed N360 did you run the Norton Removal tool?
*Norton Removal Tool
If not this may be the reason you are still having crashes.

When you ran Prime95, you had repeated failures/errors. This definitely can be the source of your issues or it can be due to a bad driver, or app that is causing this to crash.
Go to your BIOS and set the Dynamic Vcore(DVID) to +0.020v, this should increase your CPU Vcore voltage to 1.260v.
Also increase the QPIVTT to 1.10v or 1.12v, depending on the options available. See page 43 of your motherboard manual.
This is the CPU Integrated Memory Controller and may be causing the processor issues along with a slightly undervolted CPU.

Let us know the results.

The file format you are uploading the event viewer in makes it impossible to analyze, can you use the Blue Screen of Death (BSOD) Posting Instructions to upload these files.
Thanks: I have changed the BIOS settings as suggested. Attached are the BSOD reports. I had used the Norton Removal Tool when removing the installation. Norton was since reinstalled, but I will remove again if necessary (see previous post 2 days ago). Still is impossible to update Windows Internet Explorer from 8 to 9. With help from more IT savvy son-in-law, we tried all suggestions we could find regarding MSConfig processes. His opinion is that a clean reinstall of W7 may be necessary. He tried to find a Windows Internet Explorer 9 full installer download , but was unable to find one. The normal download was of no use. Having used all my bandwidth for month ended 3 May, and now well into the next month's allocation, I hope not to have to purchase additional data bundles, so any unnecessary downloads would be best avoided. Let me know your advices on these matters. Thanks. p.s. since this post, just had another BSOD crash.
My System SpecsSystem Spec
12 May 2012   #107
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

No attachments.

I did read your previous posts. Some people can get Norton to run without errors, we have seen many that have fixed their crashes by removing Norton. It has become a standard testing method. The cause can be from many different reasons but, it worth testing.
If you start having more crashes, frequency of crashes, then you may need to return to the known Norton issue.

Now for IE9, there are a lot of cases where repairing (didn't work for you) or removing and re-installing .Net Framework does solve the problem and allow IE9 to be installed.
Try removing and re-installing when you can D/L it or try to get it from someone.
Have you been able to install all the Windows updates?
Let us know if any of theses have failed.
Have you installed SP1?

Let us know if the CPU and QPIVTT voltage bumps are showing any improvements in stability.
The BIOS setting may need a little more adjusting.
My System SpecsSystem Spec
13 May 2012   #108
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
You're having a .Net Framework error when trying to install IE9, you tried to repair .Net Framework and it didn't work.
You need to completely un-install it and then re-install .Net Framework, all versions.

From what I can tell by re-reading this thread, it appears your crashes have slowed down since you un-installed N360.
So you re-installed it?
If you start having more crashes, at least you will know why.
When you un-installed N360 did you run the Norton Removal tool?
*Norton Removal Tool
If not this may be the reason you are still having crashes.

When you ran Prime95, you had repeated failures/errors. This definitely can be the source of your issues or it can be due to a bad driver, or app that is causing this to crash.
Go to your BIOS and set the Dynamic Vcore(DVID) to +0.020v, this should increase your CPU Vcore voltage to 1.260v.
Also increase the QPIVTT to 1.10v or 1.12v, depending on the options available. See page 43 of your motherboard manual.
This is the CPU Integrated Memory Controller and may be causing the processor issues along with a slightly undervolted CPU.

Let us know the results.

The file format you are uploading the event viewer in makes it impossible to analyze, can you use the Blue Screen of Death (BSOD) Posting Instructions to upload these files.
unfortunately after uninstalling and then reinstalling net framework, the 4 updates for it and ie9 won't install.
My System SpecsSystem Spec
14 May 2012   #109
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you upload the complete Blue Screen of Death (BSOD) Posting Instructions
Post these files so we can analyse them again, whether or not you've had a crash recently.

Let us know if you have had any crashes.
My System SpecsSystem Spec
14 May 2012   #110
Bob Pickering

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Can you upload the complete Blue Screen of Death (BSOD) Posting Instructions
Post these files so we can analyse them again, whether or not you've had a crash recently.

Let us know if you have had any crashes.
Here are the reports. No crashes since yesterday (mentioned earlier). Wrong date on perfmon title (14 May today here not 15). Haven't been able to do Windows Update for IE9, or NET.Framework, however a windows update has been successful. Regards.
My System SpecsSystem Spec
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