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Windows 7: BSOD when restarting machine (during shutdown)

02 Apr 2012   #1
Ranto

Windows 7 Home Premium 32bit
 
 
BSOD when restarting machine (during shutdown)

I've been having problems with my mobile broadband too - it keeps saying that it's not connected. Only happens on this machine. I think the two incidents might somehow be related (they both started happening around the same time).

I'm running Windows 7 Home Premium 32bit, retail
OS installed early 2011
My original OS was Windows XP
Machine was built in 2008, adding a new graphics card in 2011.

Any help that can be offered will be much appreciated.

PS. I noticed that the System Health Report said I wasn't using anti-virus. I'm currently running AVG Free 2011.

Edit: Also, as is obvious I'm new to these forums... I've tried to follow instructions with adding requested files, but can't see reference in the post. Can anyone see the zip I've attached?)


My System SpecsSystem Spec
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02 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Nothing attached

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
02 Apr 2012   #3
Ranto

Windows 7 Home Premium 32bit
 
 

Sorry, thought I'd attached it the first time.

And yeah, I'm not overclocking. Never saw the need.

*tries to upload the files again*

Again, thanks.
My System SpecsSystem Spec
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02 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Ranto View Post
Sorry, thought I'd attached it the first time.

And yeah, I'm not overclocking. Never saw the need.

*tries to upload the files again*

Again, thanks.
Related to your swiwdmbus;Sierra Wireless USB Composite Bus;c:\windows\system32\DRIVERS\swiwdmbus.sys I would re-install newest driver available.


Also of note

This driver (aeo1u54n.SYS) is dated incorrectly and I can find no reference to it in Google. Often times that means it may be malware.


Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

And


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.


They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files



AND X2


Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
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 BSOD when restarting machine (during shutdown)




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