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Windows 7: Always BSOD when playing Dota 2


02 Apr 2012   #1

Windows 7 64 bit
 
 
Always BSOD when playing Dota 2

Hi techies out there, I have been playing Dota 2 for over 100 hours on my laptop and it is fine until the past recent week. My laptop is a month old and nothing happens when I play Dota 2 for the past 20 days or so.

Attached my dump files and dxdiag please have a look at it.

Checked all the dump files and it is caused by ntoskrnl.exe

Tried reformatting my laptop and it isn't helping.

Hope you guys can read my post and help me solve my problems.

Attachment 205487

Attachment 205488

Attachment 205489

Attachment 205490


My System SpecsSystem Spec
.

02 Apr 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

No DMP's were included...

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32. To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
02 Apr 2012   #3

Windows 7 64 bit
 
 

Attachment 205496Hi there sorry for not uploading it because I have no idea (lol)
okay so here it is i zipped up the dump files and the system info. Have a look now please thanks and sorry for not uploading them in my first post.
My System SpecsSystem Spec
.


02 Apr 2012   #4

Windows 7 64 bit
 
 

Hi can anyone help me? and my laptop have an overclocking function and I do not know how to stop it
My System SpecsSystem Spec
02 Apr 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by jengwei View Post
Hi can anyone help me? and my laptop have an overclocking function and I do not know how to stop it
1. If you filled in your System Specs we might be able to better help you...

System Info - See Your System Specs


2.
Please run Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
02 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Not definitive. Please follow JMH's suggestions first.

IN one of your crashes audiodg was mentioned and it is a known problem. Please read about it here audiodg.exe uses extreme amounts of memory and is leaking memory - Microsoft Answers

and find the hotfix here. A memory leak issue occurs in the Audiodg.exe process when you play audio on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

Memory is mentioned in two of the crashes and the hotfix will resolve audiodg's leak.
My System SpecsSystem Spec
03 Apr 2012   #7

Windows 7 64 bit
 
 

Okay I'll try everything and get back you guys asap today.



Processor Intel® Core™ i7 2670QM 2.2 GHz Processor
Operating System Genuine Windows® 7 Home Premium 64bit
Chipset Intel® HM65 Express Chipset
Memory DDR3 1333 MHz SDRAM, 2 x SO-DIMM socket for expansion up to 8 GB SDRAM
Display 14.0" 16:9 HD (1366x768) LED Backlight
Graphic NVIDIA® GeForce® GT 630M with 2GB DDR3 VRAM
Storage 2.5" SATA 500GB 5400rpm/7200rpm
Optical Drive Super-Multi DVD
Card Reader 3 -in-1 card reader ( SD/ MS/ MMC)
Camera 0.3 Mega Pixel Fixed web camera
Networking Integrated 802.11 b/g/n
Built-in Bluetooth™ V3.0
Interface 1 x Microphone-in jack
1 x Headphone-out jack
1 x VGA port/Mini D-sub 15-pin for external monitor
1 x USB 3.0 port(s)
2 x USB 2.0 port(s)
1 x RJ45 LAN Jack for LAN insert
1 x HDMI
Audio Built-in Speakers And Microphone
Altec Lansing® Speakers
My System SpecsSystem Spec
03 Apr 2012   #8

Dual Booting Windows 7 64-Bit Ultimate Edition and Fedora 16.
 
 

Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.
My System SpecsSystem Spec
03 Apr 2012   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by youllbelost View Post
Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.
He doesnt, I checked. Good idea though.
My System SpecsSystem Spec
03 Apr 2012   #10

Dual Booting Windows 7 64-Bit Ultimate Edition and Fedora 16.
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by youllbelost View Post
Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.
He doesnt, I checked. Good idea though.
Most probably Its a driver conflict, it would be helpful if he informs the instance where the BSoD occurs.
Its conflicting with the steam client or is it the game?

YBL.
My System SpecsSystem Spec
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 Always BSOD when playing Dota 2




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