Windows 7: BSOD w/error code 6.1.7601.2.1.0.768.3

aggie97 · 02 Apr 2012

Please help! I keep receiing the BSOD apparently whle the computer's asleep. I try to wake it up, and instead it has to boot up from scratch. And I have an error message that says that Windows has recovered from an unexpected shutdown.

The error code is 6.1.7601.2.1.0.768.3
locale: 1033

I am running Windows Home Premium 64 bit

thanks!

wendy

JMH · 02 Apr 2012

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32. To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

Quote:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Windows 7: BSOD w/error code 6.1.7601.2.1.0.768.3

BSOD w/error code 6.1.7601.2.1.0.768.3 problems?