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Windows 7: Windows has Recovred from an Unexpected Shutdown (BlueScreen)


03 Apr 2012   #1

Windows 7 Home Edition x64
 
 
Windows has Recovred from an Unexpected Shutdown (BlueScreen)

Hi guys,

So my HP Envy 14 has started to randomly shutdown and restart...it occurs almost every 30 to 50 minutes. Here is the error I get when the computer loads again:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 000000000000002C
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002C3233B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040312-30123-01.dmp
C:\Users\MA\AppData\Local\Temp\WER-315746-0.sysdata.xml

More Specs:
-Windows 7 Home Edition 64-bit
-HP Envy 14, bought and received July 2010 (so almost 2 yrs old)
-ATI 5650 HD 1GB
-8 GB RAM (upgraded from 4 GB RAM on July 2011)
-Core i5 450 M CPU

All original, have not clean installed my PC...I also uploaded the minidump files!


Thanks! Any help would be greatly appreciated...I'm dying of STRESS...seriously...

My System SpecsSystem Spec
.

03 Apr 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

1.Your crashes point to Eset.
Please remove it for testing purposes.
{Yours is from 2010 and there seems to have been a lot of these of late and I suspect an update is the root cause.}

http://download.eset.com/special/ESETUninstaller.exe

2. Replace with MSE.

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
03 Apr 2012   #3

Win 8 Release candidate 8400
 
 

In addition to updating ESS please update these drivers

Code:
lmimirr.sys    4/10/2007 6:32:45 PM                       
RaInfo.sys    1/4/2008 2:57:14 PM       
VSTwindrvr6.sys    7/4/2008 3:28:01 AM                 
LMIRfsDriver.sys    7/14/2008 12:26:56 PM             
xusb21.sys    4/8/2009 10:28:44 AM       
GEARAspiWDM.sys    5/18/2009 8:17:04 AM           
hpdskflt.sys    7/8/2009 2:41:38 PM
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.


04 Apr 2012   #4

Windows 7 Home Edition x64
 
 

Hey there,

I deleted ESET SS using the application you told me to download via Safe Mode, it uninstalled successfully. I then installed Microsoft Security Essentials. So far my laptop has not had a spontaneous shutdown. Do you think it is still mandatory to update the drivers you stated?

I believe ESET was the indeed the problem. Thank you so much! I'll keep my PC on all day and see what happens.
My System SpecsSystem Spec
04 Apr 2012   #5

Microsoft Windows 7 Ultimate Build 7601
 
 

did removing eset fixed it?
My System SpecsSystem Spec
04 Apr 2012   #6

Windows 7 Home Edition x64
 
 

Yeah, so far it has resolved the issue, however I'm keeping my laptop on for a few hours to see if any unexpected shutdowns occur.
My System SpecsSystem Spec
04 Apr 2012   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Please let us know how it goes.
Should you get further DMP's submit them for analysis.
My System SpecsSystem Spec
08 Apr 2012   #8

Windows 7 Home Edition x64
 
 

Hey guys,

Sorry for the super late response, I've kept my PC on for quite a bit and no random shutdowns. ESET was definitely the problem. Just want to say thanks to you guys! Life savers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My System SpecsSystem Spec
08 Apr 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Good news indeed.
Thanks for reporting back.
Safe surfing!
My System SpecsSystem Spec
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 Windows has Recovred from an Unexpected Shutdown (BlueScreen)




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