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Windows 7: BSOD problems - automatic shut downs

04 Apr 2012   #1
hunteryau

Windows 7
 
 
BSOD problems - automatic shut downs

My computer had shut down itself and showed a bluescreen for up to 6times today..
this had actually happened to me since i got my computer back from my friend, who helped me in assembling my computer.
But these days when i got some computer work to do i find the problem really serious, and it's affecting my work for so much.

Attached is my system health report and Windows_NT6_BSOD_jcgriff2.
Below is System Spec.

- x86 (32-bit) or x64 ?
it's x86 (32-bit).
- the original installed OS on the system?
Sorry i don't know
- an OEM or full retail version?
Sorry i don't know
- What is the age of system (hardware)?
not over two months, it's newly bought
- What is the age of OS installation
two years maybe? i'm not sure sorry


I need my computer be in good health urgently, anybody please help me


My System SpecsSystem Spec
.
04 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

There is no information about this file (IPvEx86.sys) Just to be sure please run malwarevytes

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

http://www.malwarebytes.org/products


These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
04 Apr 2012   #3
hunteryau

Windows 7
 
 

i was trying driver verifier. The computer got 'bluescreened' and i rebooted it.
Would u plz explain what does it mean by

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

where can i find the option 'delete existing settings'?
My System SpecsSystem Spec
.

04 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hunteryau View Post
i was trying driver verifier. The computer got 'bluescreened' and i rebooted it.
Would u plz explain what does it mean by

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next postwhere can i find the option 'delete existing settings'?
Reboot into windows and turn off verifier by going to search>type verifier> verifier /reset

Dont forget to upload the DMPS/
My System SpecsSystem Spec
04 Apr 2012   #5
hunteryau

Windows 7
 
 

how do i locate and zip up the memory dump file?
My System SpecsSystem Spec
04 Apr 2012   #6
hunteryau

Windows 7
 
 

umm i know who to zip but i don't know how to locate, i mean
My System SpecsSystem Spec
04 Apr 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hunteryau View Post
how do i locate and zip up the memory dump file?



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




Then run the below


The best and most beautiful things in this world
cannot be seen or even heard,
but must be felt with the heart.

~ Helen Keller
My System SpecsSystem Spec
04 Apr 2012   #8
hunteryau

Windows 7
 
 

For the system information, i found it unable to unload here due to the format's wrong.
Would u tell me details of that so that i can post it up?

Attached is my minidump file, thank you very much=]
My System SpecsSystem Spec
04 Apr 2012   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hunteryau View Post
For the system information, i found it unable to unload here due to the format's wrong.
Would u tell me details of that so that i can post it up?

Attached is my minidump file, thank you very much=]
Memory issue probably caused by your AVG

I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
04 Apr 2012   #10
hunteryau

Windows 7
 
 

However i actually downloaded AVG in these few days, after i found my computer keep bluescreening.
I will contact you later if i counter another bluescreen, thanks
My System SpecsSystem Spec
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 BSOD problems - automatic shut downs




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