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Windows 7: Event Viewer Error WerSvc service


04 Apr 2012   #1

Windows 7 Home Premium 64bit
 
 
Event Viewer Error WerSvc service

Hello, I have an error in event viewer

Quote:
The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
The request is not supported.

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


I have googled and I think it might be a malware.
Recently I have viewed a website that is now presented with a warning so Im quite worried. Also, yesterday, my computer's microsoft security essentials was disabled, and I have no idea why.


Full Scan did not reveal anything, so Im using Microsoft safety scanner Microsoft Safety Scanner - Free online tool for PC health and safety


What is this error?

Thanks in advance

My System SpecsSystem Spec
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04 Apr 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the Good and Free system security combination. for better security steps and scanning tools. Make sure you update your security software before running the scan. Post back the results.
My System SpecsSystem Spec
05 Apr 2012   #3

Windows 7 Home Premium 64bit
 
 

Malwarebytes Anti-Malware 1.60.1.1000
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: v2012.04.05.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
CalvinFoo :: DOPT-NB1240234 [administrator]

5/4/2012 11:09:37 AM
mbam-log-2012-04-05 (11-09-37).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 307352
Time elapsed: 18 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
My System SpecsSystem Spec
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05 Apr 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Came up clean. For the error you are getting, I would recommend checking for data corruption:
  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
05 Apr 2012   #5

Windows 7 Home Premium 64bit
 
 

Unfortunately, I am going on holiday and will be only back on sunday to run those checks. Would you mind waiting? Thanks
My System SpecsSystem Spec
05 Apr 2012   #6

Windows 7 Home Premium 64 Bit
 
 

I do not mind waiting at all. Just post back when you have run them and I will keep an eye out for your post.
My System SpecsSystem Spec
08 Apr 2012   #7

Windows 7 Home Premium 64bit
 
 

Checking file system on C: The type of the file system is NTFS. Volume label is OS_Install. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 156928 file records processed. File verification completed. 305 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 207046 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 156928 file SDs/SIDs processed. Cleaning up 20 unused index entries from index $SII of file 0x9. Cleaning up 20 unused index entries from index $SDH of file 0x9. Cleaning up 20 unused security descriptors. Security descriptor verification completed. 25060 data files processed. CHKDSK is verifying Usn Journal... 35473432 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 156912 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 54839273 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 287936415 KB total disk space. 68250352 KB in 99968 files. 61056 KB in 25061 indexes. 0 KB in bad sectors. 267915 KB in use by the system. 65536 KB occupied by the log file. 219357092 KB available on disk. 4096 bytes in each allocation unit. 71984103 total allocation units on disk. 54839273 allocation units available on disk. Internal Info: 00 65 02 00 71 e8 01 00 59 98 03 00 00 00 00 00 .e..q...Y....... 0b 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

D-drive
My System SpecsSystem Spec
08 Apr 2012   #8

Windows 7 Home Premium 64bit
 
 

1st scan


2nd scan
My System SpecsSystem Spec
08 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Everything checks out there... Odd. Let's see if the service itself is running as it should.

For the services, if you
  • open the Start Menu and type Services into the Search programs and files, you will get a few options.
  • Right click on the option with gears as the icon and Run as administrator.
  • Right click the WerSvc service.
  • Click Properties.
  • Go to the Dependencies tab, and in the first box, a list of services that service depends on will be given.
  • Write down the services that need to start for dependencies to be resolved.
  • Make sure these services are all set to start automatically by
    • right clicking those services,
    • clicking properties,
    • going to the General tab,
    • and making the Startup type is Automatic.
My System SpecsSystem Spec
08 Apr 2012   #10

Windows 7 Home Premium 64bit
 
 



I cant find it in the list
My System SpecsSystem Spec
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 Event Viewer Error WerSvc service




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