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Windows 7: Computer randomly blue screens

26 May 2012   #51
writhziden

Windows 7 Home Premium 64 Bit
 
 

That's good news, I think. What do you mean by the lockups are caused by the internet, though?


My System SpecsSystem Spec
.
26 May 2012   #52
padimus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I asked several friends and they said that when they get disconnected from Blizzards servers their computers lock up in the same fashion mine does, they can still move their mouse and talk on ventrillo but the game is otherwise frozen
My System SpecsSystem Spec
26 May 2012   #53
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good to hear. Let us know how the system is responding when you have had a chance to do your normal routine a bit more. Maybe a few days from now you can post back with an update.
My System SpecsSystem Spec
.

27 May 2012   #54
padimus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yeah I should be able to put it through it's normal routine when my family leaves and I can play again without being rude!
My System SpecsSystem Spec
28 May 2012   #55
padimus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well it was doing it again. But a different game (Tribes Ascend) was locking up in the same fashion as Diablo (even on local games) which leads me to believe that it isn't my internet causing the lockups. The last two times it blue screened (only two this morning) it didn't say that it created the dump report. I'll post the new reports in hopes of it actually doing it without saying so.
My System SpecsSystem Spec
28 May 2012   #56
writhziden

Windows 7 Home Premium 64 Bit
 
 

You have a number of these errors:
Code:
Event[386]:
  Log Name: Application
  Source: Application Error
  Date: 2012-05-23T00:07:00.000
  Event ID: 1000
  Task: Application Crashing Events
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dylan-PC
  Description: 
Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x4f7e4d8c
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x664
Faulting application start time: 0x01cd38b2969aa729
Faulting application path: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
Faulting module path: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll
Report Id: e3b71b3c-a4a5-11e1-9ada-bc5ff43580f8

I have similar freezing issues on my AMD card, though they are not as frequent as yours. It may be related. Mine started when I updated my driver to 12.3. See if 11.9 provides you with better stability.

  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    • Restart your computer after uninstalling drivers for all display cards
    • Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
28 May 2012   #57
padimus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay well switching to 11.9 drivers didn't work, I got another BSOD. It didn't feel anymore stable, crashed within 20 minutes of playing. It locked up twice then it blue-screened. Should I switch back to the most recent AMD Drivers or just stay with these?
My System SpecsSystem Spec
28 May 2012   #58
writhziden

Windows 7 Home Premium 64 Bit
 
 

Did you happen to catch the code of the blue screen? No .dmp files are being generated, and the system logs do not give the bugcheck code either.


Go ahead and install the most recent drivers. See if this is possibly a startup program or service conflict. Troubleshoot Application Conflicts by Performing a Clean Startup

Also, monitor temperatures and see what they reach prior to a crash.


Can you borrow a graphics card or use a spare to see if the card is at fault?
My System SpecsSystem Spec
28 May 2012   #59
padimus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'll take a picture of it next time it blue screens. I'll keep a eye on temps and sadly, I cannot borrow anyone's graphics card all of my friends have computers with integrated graphics or laptops.
My System SpecsSystem Spec
29 May 2012   #60
writhziden

Windows 7 Home Premium 64 Bit
 
 

I understand about not being able to borrow from a friend. That would be the best option, but we'll have to diagnose the best we can without it. Let us know the temperatures during the tasks that typically cause crashes when you get a chance.
My System SpecsSystem Spec
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 Computer randomly blue screens




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