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Windows 7: BSOD while system idle, 0x0000009F Driver_Power_State_Failure

04 Apr 2012   #1
Dalz

Windows 7 Ultimate x64
 
 
BSOD while system idle, 0x0000009F Driver_Power_State_Failure

Hey all,

New to the forums. I've been getting random BSODs over the past several months. The latest is the one listed in the thread title, but I've also had the following:

- Kernel_Data_Inpage_Error, 0x0000007A
- Page_Fault_In_Nonpaged_Area, 0x00000050
- A process or thread crucial to system operation has unexpectedly exited, 0x000000F4

Whenever I get one of these, it also gives the additional error "Physical memory dump Failed with status 0xC0000010"

I've seen about a dozen BSODs in the past 12 months with these four errors, and I think all of them have been while I had left the computer idle for various amounts of time (never more than a few hours).

I built this computer from the ground up with all new components a year ago and have been running Win 7 Ultimate x64, no re-installs.

I don't know if the attached files will only include the latest Driver_Power_State error or if they also include information on the previous BSODs, but any suggestions would be greatly appreciated! I've also included the SF output files in case they provide any additional information.


My System SpecsSystem Spec
.
04 Apr 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Your problems were caused by EraserUtilRebootDrv.sys { Related to Symantec Norton Internet Security suite.}

Symantec is a frequent cause of BSOD's.
I suggest you remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://us.norton.com/support/kb/web_...080710133834EN

http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
04 Apr 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Besides removing Norton as JMH suggests please note the the uptime on each of these was 4+ days. That in itself can be the cause of crashes. I would suggest a reboot more frequently.
My System SpecsSystem Spec
.

04 Apr 2012   #4
Dalz

Windows 7 Ultimate x64
 
 

Thanks guys! I'll have to take a look at Norton then, that sucks. But definitely worth it if I can get rid of the BSODs. However, that's interesting that it says my uptime is 4+ days as I turn the computer completely off every night. When I boot it each day it's a full boot, no sleep mode or anything...

As a side note, if I turn off idle scanning and the like for Norton, could that fix the issue?
My System SpecsSystem Spec
04 Apr 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dalz View Post
Thanks guys! I'll have to take a look at Norton then, that sucks. But definitely worth it if I can get rid of the BSODs. However, that's interesting that it says my uptime is 4+ days as I turn the computer completely off every night. When I boot it each day it's a full boot, no sleep mode or anything...

As a side note, if I turn off idle scanning and the like for Norton, could that fix the issue?

My apologies you are absolutely correct. My mistake. Too little sleep.
My System SpecsSystem Spec
04 Apr 2012   #6
Dalz

Windows 7 Ultimate x64
 
 

Ah, no worries. I appreciate the help.

*Edit* Oops, I meant to ask, do the files I uploaded only include info about the latest BSOD or did they collect all the previous ones too?
My System SpecsSystem Spec
04 Apr 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dalz View Post
Ah, no worries. I appreciate the help.
You are more than welcome. I will try to keep it in the ball park this time.
My System SpecsSystem Spec
04 Apr 2012   #8
Dalz

Windows 7 Ultimate x64
 
 

Lol, I was editing my last while you were posting, so I'll paste it here so it doesn't get lost above.

*Edit* Oops, I meant to ask, do the files I uploaded only include info about the latest BSOD or did they collect all the previous ones too?
My System SpecsSystem Spec
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 BSOD while system idle, 0x0000009F Driver_Power_State_Failure




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