Recent Computer Crashes


  1. Posts : 16
    Windows 7 Home Premium 64 bit
       #1

    Recent Computer Crashes


    Recently my laptop has been crashing (having the blue screen). This has been happening around once every two days for some time now. I have anti virus software and it never comes up with bad scans either.
    What can I do about this? I am very computer illiterate so any suggestions please be specific on how to fix it.

    Thank you for any help!
      My Computer


  2. Posts : 1,533
    Windows 7 Professional x64 Service Pack 1
       #2

    Brennen53 said:
    Recently my laptop has been crashing (having the blue screen). This has been happening around once every two days for some time now. I have anti virus software and it never comes up with bad scans either.
    What can I do about this? I am very computer illiterate so any suggestions please be specific on how to fix it.

    Thank you for any help!
    I need the information that is outlined in this tutorial:https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 16
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Okay I hope I did this right. The file is attached. My computer isn't even a year old yet and I haven't updated the operating system
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Problem Devices:
    Code:
    Photosmart D110 series	ROOT\IMAGE\0000	This device is disabled.
    Photosmart D110 series	ROOT\MULTIFUNCTION\0000	This device is disabled.
    Deskjet 3050 J610 series	ROOT\MULTIFUNCTION\0001	This device is disabled.
    Do not see anything irregular about the above.


    Security Software (this is just a check that it is installed and working properly; nothing needs to be done with this information at this time):
    Code:
    sdwinsec.exe	c:\program files (x86)\spybot - search & destroy\sdwinsec.exe	2952	8	200	1380	4/6/2012 10:39 AM	1.0.0.12	1.10 MB (1,153,368 bytes)	5/28/2011 11:34 AM
    teatimer.exe	c:\program files (x86)\spybot - search & destroy\teatimer.exe	3816	4	200	1380	4/6/2012 10:39 AM	1.6.4.26	2.04 MB (2,144,088 bytes)	5/28/2011 11:34 AM
    wrsa.exe	c:\program files\webroot\wrsa.exe	1828	8	200	1380	4/6/2012 10:39 AM	8.0.1.165	645.02 KB (660,504 bytes)	12/20/2011 12:37 AM
    wrsa.exe	c:\program files\webroot\wrsa.exe	796	8	200	1380	4/6/2012 10:39 AM	8.0.1.165	645.02 KB (660,504 bytes)	12/20/2011 12:37 AM

    The following may also come in handy:
    Code:
    System Manufacturer:       Dell Inc.
    System Model:              Inspiron N5010

    Your latest crash report was in December... Make sure your .dmp files are being generated correctly. Use OPTION TWO step 2. in Dump Files - Configure Windows to Create on BSOD to setup your minidump folder to gather the requested .dmp files during the next crash.
      My Computer


 

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