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Windows 7: BSOD Issues in Windows 7 Professional


06 Apr 2012   #1

Windows 7 Professional 32 bit
 
 
BSOD Issues in Windows 7 Professional

Hi,

I am using Windows 7 Prof since 2008 but since last 1 month I am having the blue screen issue and has now become frequent. To recover any corrupted files etc., I formatted the HDD and reinstalled the Windows 7 from scratch but still the Blue Screen issue have not resolved.

Just to highlight that I have not installed any new hardware. Attached are the dump files created as per the instructions on BSOD Instructions page.

Another point which I want to highlight Performance Report says that there is no Antivirus installed but I have the AV installed and the same I am using since 2008 without any issue. It seems like Windows 7 only understands those popular brands in AV.

Appreciate your help.

My System SpecsSystem Spec
.

06 Apr 2012   #2

Win 8 Release candidate 8400
 
 


Stop 0x124 is a hardware error.... if you are overclocking try resetting your processor to standard settings and see if that helps ... if you continue to get BSOD here are some more things you may want to consider ..


Quote:
Stop 0x124 - what it means and what to try
Synopsis:

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


Generic "Stop 0x124" Troubleshooting Strategy:
1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

2) Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware. It is good practice to run the latest drivers anyway.

4) Update the motherboard BIOS according to the manufacturer's instructions. Their website should provide detailed instructions as to the brand and model-specific procedure.

5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug). At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially. The most obvious examples are the RAM and HDD(s). For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing. For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors". Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc. Should that fail to mitigate the 0x124 problem, jump to the next steps. Otherwise, if you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the harware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events. Be aware that attempting the subsequent harware troubleshooting steps may, in some cases, void your warranty:
8) Clean and carefully remove any dust from the inside of the machine. Reseat all connectors and memory modules. Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.


http://www.sevenforums.com/crash-loc...s-what-try.htm

My System SpecsSystem Spec
06 Apr 2012   #3

Windows 7 Professional 32 bit
 
 

Hi Zigzag,

Thanks for your quick reply. I am not sure what do you mean by overlocking and how to reset the processor to standard settings. But looking at the way I got this answer tell me that the files which I attached was never looked at and the same standard answer was Copied and Pasted. I cannot digest that a person can read 7 to 8 MB of file in a minute and especially when it is related to system.
My System SpecsSystem Spec
.


07 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by yashman View Post
Hi Zigzag,

Thanks for your quick reply. I am not sure what do you mean by overlocking and how to reset the processor to standard settings. But looking at the way I got this answer tell me that the files which I attached was never looked at and the same standard answer was Copied and Pasted. I cannot digest that a person can read 7 to 8 MB of file in a minute and especially when it is related to system.
Perhaps I am mis-interpreting your post. We dont have to read 7-8 Mb as we have tools to do that for us. It literally takes about 30 seconds for an experienced analyst to read the errors and have an answer. After thousands of analysis it is an easy feat.

You would be surprised at what I could tell you about your machine if I were to read the system information. For example, your ESET is more than 2 years old an needs updating and you could use an iPhone driver update.
My System SpecsSystem Spec
07 Apr 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by yashman View Post
Hi Zigzag,

Thanks for your quick reply. I am not sure what do you mean by overlocking and how to reset the processor to standard settings. But looking at the way I got this answer tell me that the files which I attached was never looked at and the same standard answer was Copied and Pasted. I cannot digest that a person can read 7 to 8 MB of file in a minute and especially when it is related to system.

yashman,
You are fortunate enough to have one of the fastest, accurate, best & brightest BSOD experts attending to your problem.

What exactly concerns you re the time taken to analyse your DMP's?
Most people would welcome a quick response.
My System SpecsSystem Spec
08 Apr 2012   #6

Windows 7 Professional 32 bit
 
 

Hi Zigzag,

Thanks for your reply. The ESET Antivirus definition file is the latest and updated automatically on daily basis. Moreover, as mentioned in my initial note that the same AV I am using since 2008 but still performance monitor report says no AV Security present...strange....

The ESET Virus Signature Database was last updated on 7-April-2012 9:46 PM SGP Time and the latest build is 7036.

Coming to iPhone Driver update, before I posted the note on this site, I formatted my PC and reinstalled all the software including iTunes (directly downloaded from Apple website) which updates the iPhone driver.
My System SpecsSystem Spec
14 Apr 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Have you installed the latest version of ESET, or do you just have the 2008 version with the regular updates? I would recommend updating to the latest version by using the 2012 installation file if you are running with the 2008 version. If you have the 2008 version, first remove it with the How do I manually uninstall my Windows ESET security product? - ESET Knowledgebase and then install the 2012 version.

How is the system responding at present?
My System SpecsSystem Spec
16 Apr 2012   #8

Windows 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Have you installed the latest version of ESET, or do you just have the 2008 version with the regular updates? I would recommend updating to the latest version by using the 2012 installation file if you are running with the 2008 version. If you have the 2008 version, first remove it with the How do I manually uninstall my Windows ESET security product? - ESET Knowledgebase and then install the 2012 version.

How is the system responding at present?
Hi,

Thanks for your reply. Just to update you that i sent the laptop back to HP and 2 hours ago machine has come back with the replaced HDD but now in last 2 hours the system has crashed 4 times. 2 times while upgrading the OS from Vista to 7. Now my machine is as good as new with only MS default products installed but still crashing. So it is defintely not the case of ESET version.
My System SpecsSystem Spec
16 Apr 2012   #9

Windows 7 Professional 32 bit
 
 

One thing which i have noticed is that the fan is throwing hot air similar to the hair dryer heat and the laptop body below is very hot. Could this be the root cause of such frequent crashes.
My System SpecsSystem Spec
16 Apr 2012   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by yashman View Post
One thing which i have noticed is that the fan is throwing hot air similar to the hair dryer heat and the laptop body below is very hot. Could this be the root cause of such frequent crashes.
Ensure that the machine is adequately cooled.
My System SpecsSystem Spec
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