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Windows 7: BSOD - Computer randomly restarts, sometimes freezes


06 Apr 2012   #1

Windows 7 Professional x64
 
 
BSOD - Computer randomly restarts, sometimes freezes

Hi, my computer has been freezing and randomly restarting the last couple of days.

When it restarts sometimes it has to boot a couple of times, it seems as though it can' boot the BIOS, the bios splash screen is also different, this also changed 2 days ago.

The first couple of times it froze, now it just restarts randomly. I suspect the motherboard.

System Info:

- x64 Windows 7 Professional
- Full Retail

-Age of system hardware: 4 years
-Age of OS installation 6 months


My System SpecsSystem Spec
.

08 Apr 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Network Controller	PCI\VEN_168C&DEV_0029&SUBSYS_3A7D1186&REV_01\4&9418CF&0&3020	The drivers for this device are not installed.
Officejet 6500 E709a	ROOT\MULTIFUNCTION\0000	This device is disabled.

Security Software (avast! is now on version 7, so this should probably be uninstalled and replaced with the latest version even if it has been updating normally: use the avast! Uninstall Utility | Download aswClear for avast! Removal to uninstall):
Code:
afwserv.exe	c:\program files\alwil software\avast5\afwserv.exe	1484	8	200	1380	06/04/2012 10:47 PM	5.0.677.0	116.41 KB (119,200 bytes)	18/11/2011 3:13 PM
avastsvc.exe	c:\program files\alwil software\avast5\avastsvc.exe	1448	8	200	1380	06/04/2012 10:47 PM	5.0.677.0	39.44 KB (40,384 bytes)	18/11/2011 3:13 PM
avastui.exe	c:\program files\alwil software\avast5\avastui.exe	3868	8	200	1380	06/04/2012 10:48 PM	5.0.677.0	2.71 MB (2,838,912 bytes)	18/11/2011 3:13 PM

Possible out of date drivers:
Code:
nvstor64	fffff880`012db000	fffff880`01319000	Mon Jun 22 16:23:37 2009 (4a400469)	00045393		nvstor64.sys
dump_nvstor64	fffff880`0176b000	fffff880`017a9000	Mon Jun 22 16:23:37 2009 (4a400469)	00045393		dump_nvstor64.sys
Drivers should be updated from HP Support & Drivers | United States

or from Drivers - Download NVIDIA Drivers


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\bishop101\Windows_NT6_BSOD_jcgriff2\040612-23337-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c00000 PsLoadedModuleList = 0xfffff800`02e44650
Debug session time: Fri Apr  6 20:40:08.510 2012 (UTC - 6:00)
System Uptime: 0 days 11:42:58.789
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffffa8004e7d4b0, fffffa8004e7d4b0, 75006c006f0056}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa8004e7d4b0, the pool entry being checked.
Arg3: fffffa8004e7d4b0, the read back flink freelist value (should be the same as 2).
Arg4: 0075006c006f0056, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------


BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002da94b3 to fffff80002c7cd40

STACK_TEXT:  
fffff880`087503d8 fffff800`02da94b3 : 00000000`00000019 00000000`00000003 fffffa80`04e7d4b0 fffffa80`04e7d4b0 : nt!KeBugCheckEx
fffff880`087503e0 fffff800`02f89c20 : 00000000`00000002 fffff8a0`10549cb0 00000000`00000000 fffffa80`00000000 : nt!ExDeferredFreePool+0xa53
fffff880`087504d0 fffff800`02f671b2 : fffff880`08750840 fffff880`08750af0 fffffa80`04f4b350 fffff800`02f66925 : nt!RtlpNewSecurityObject+0x2f0
fffff880`08750760 fffff800`02f66072 : 00000000`00000000 fffffa80`086a4170 fffff880`08750af0 00000000`00000000 : nt!ObpAssignSecurity+0x82
fffff880`087507d0 fffff800`02f1fc43 : fffffa80`092826d0 fffff880`08750b58 00000000`00000001 fffffa80`06ea1890 : nt!ObInsertObjectEx+0x1e2
fffff880`08750a20 fffff800`02f1f8c2 : 00000000`00000000 00000000`00000000 fffff8a0`0c252ca0 fffffa80`06ea1890 : nt!EtwpAddUmRegEntry+0x13b
fffff880`08750ac0 fffff800`02f1f4f8 : 00000000`00000000 00000000`000000a0 00000000`0024f754 00000000`00000000 : nt!EtwpRegisterUMGuid+0xea
fffff880`08750b40 fffff800`02c7bfd3 : fffffa80`05a92060 00000000`000ae248 fffffa80`000000a0 00000980`00000000 : nt!NtTraceControl+0x198
fffff880`08750bb0 00000000`76fa2b5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`000ae228 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76fa2b5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+a53
fffff800`02da94b3 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+a53

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

Followup: Pool_corruption
---------
Possible cause is Drivers...


See if taking care of the above provides stability. If not, we will have to do more troubleshooting to narrow down the driver.


Devices that are known to cause issues with Windows 7:
Code:
SmartDefragDriver	fffff880`01d8e000	fffff880`01d95000	Fri Nov 26 02:29:40 2010 (4cef7e04)	0000be1a		SmartDefragDriver.sys
sptd	fffff880`0100d000	fffff880`01174000	Fri Aug 19 22:34:53 2011 (4e4f396d)	00090679		sptd.sys
  • Please remove 3rd party defragmenting software. Windows 7 has some very nice built in defragmenting. If you want to have the same functionality from it as you are getting from SmartDefrag, you can run defrag in an elevated command prompt with the -w flag. You can also run a boottime defrag with the -b flag to improve boot performance.

    defrag -c -w -v
    defrag C: -b -v
    The first command runs on all drives and optimizes defrag to move important files closer to the center of the disk. The second command will optimize boot by defragging boot files.

  • Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

    I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

    Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec
04 Jul 2012   #3

Windows 7 Professional x64
 
 

Hi, I did the recommended however the BSOD are still ongoing, and have increased with frequency the last few days.

There are no new drivers available for the motherboard.
My System SpecsSystem Spec
.


05 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Network Controller	PCI\VEN_168C&DEV_0029&SUBSYS_3A7D1186&REV_01\4&9418CF&0&3020	The drivers for this device are not installed.
Make sure drivers are installed for all network devices. The above is an Atheros wireless network device.

Software Concerns:
Spybot Search and Destroy is not the best malware/spyware utility. Take a look at Good and Free system security combination. for better options.

Analysis:
Please disable Verifier:
Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.

Crashes primarily point to memory issues:
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
10 Jul 2012   #5

Windows 7 Professional x64
 
 

I installed the drivers for the network controller, even though I only use the wlan card when I'm running Linux

I removed spybot and disabled verifier.

I ran the Memtest86+ for 17 hours and got 44 errors. I will be doing part 3 tonight and throughout the week.
My System SpecsSystem Spec
11 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Good plan to test modules/slots if you received any Memtest86+ errors. That indicates you have at least one bad module or slot.
My System SpecsSystem Spec
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 BSOD - Computer randomly restarts, sometimes freezes




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