BSOD at different times - various error codes - need assist with debug


  1. Posts : 10
    Windows 7 Ultimate x64
       #1

    BSOD at different times - various error codes - need assist with debug


    Driver verifier didn't cause any BSOD.
    Happens at different times, can't figure out why the system is crashing.

    Windows 7 Ultimate (64-bit) - retail
    HP Pavilion, 3 ghz Phenom x4, 8gb RAM
    System is 6 months old.

    Thanks guys, for all you do-
    It's much appreciated-
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Update your Saitek HDD Filter Driver Download drivers and software for Saitek products
    This driver is used by numerous CD/DVD/Burning software, the culprit is Roxio CD/DVD Burning Software.
    Remove it

    Upload a new attachment is BSODs continue to occur

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CACHE_MANAGER (34)
        See the comment for FAT_FILE_SYSTEM (0x23)
    Arguments:
    Arg1: 0000000000050853
    Arg2: fffff880031856c8
    Arg3: fffff88003184f20
    Arg4: fffff80002e8b565
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_RECORD:  fffff880031856c8 -- (.exr 0xfffff880031856c8)
    ExceptionAddress: fffff80002e8b565 (nt!ExpInterlockedPopEntrySListFault16)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff88003184f20 -- (.cxr 0xfffff88003184f20)
    rax=0000000002ba0005 rbx=fa8009a72b7004c0 rcx=fffffa8006906a20
    rdx=800001e592000001 rsi=0000000000000144 rdi=0000000000000000
    rip=fffff80002e8b565 rsp=fffff88003185900 rbp=fffff88003185980
     r8=800001e592000000  r9=fffff80003017dc0 r10=fffffa8006906a20
    r11=fffff6fc50015300 r12=00000000000000a2 r13=fffff8a002a60078
    r14=0000000000000000 r15=fffffa80099b6e28
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!ExpInterlockedPopEntrySListFault16:
    fffff800`02e8b565 498b08          mov     rcx,qword ptr [r8] ds:002b:800001e5`92000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c40e8
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`02e8b565 498b08          mov     rcx,qword ptr [r8]
    
    FAULTING_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`02e8b565 498b08          mov     rcx,qword ptr [r8]
    
    BUGCHECK_STR:  0x34
    
    LAST_CONTROL_TRANSFER:  from fffff80002e57700 to fffff80002e8b565
    
    STACK_TEXT:  
    fffff880`03185900 fffff800`02e57700 : fffff8a0`02a60070 00000000`00000000 fffff880`03185980 00000000`000007ff : nt!ExpInterlockedPopEntrySListFault16
    fffff880`03185910 fffff800`031321ca : fffffa80`099b6db0 fffffa80`00000001 fffffa80`099b6db0 00000000`00000005 : nt!MiPfPutPagesInTransition+0x397
    fffff880`03185a80 fffff800`02e3f5e7 : fffffa80`099b6db0 00000000`00000000 00000000`00000000 fffff800`03030600 : nt!MmPrefetchForCacheManager+0x8e
    fffff880`03185ad0 fffff800`02ed93de : fffffa80`09a81810 00000000`00000000 00000000`00000001 fffff880`06d6d201 : nt!CcPerformReadAhead+0x2f3
    fffff880`03185c00 fffff800`02e9da21 : fffffa80`06a69530 fffffa80`06b18001 fffff800`03092190 fffffa80`00000002 : nt!CcWorkerThread+0x21e
    fffff880`03185cb0 fffff800`03130cce : 00000000`00000000 fffffa80`06b18040 00000000`00000080 fffffa80`06a0d990 : nt!ExpWorkerThread+0x111
    fffff880`03185d40 fffff800`02e84fe6 : fffff880`02f64180 fffffa80`06b18040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03185d80 00000000`00000000 : fffff880`03186000 fffff880`03180000 fffff880`03185850 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a
    
    STACK_COMMAND:  .cxr 0xfffff88003184f20 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x34_nt!ExpInterlockedPopEntrySListFault16+0
    
    BUCKET_ID:  X64_0x34_nt!ExpInterlockedPopEntrySListFault16+0
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #3

    minidumps
      My Computer


  4. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #4

    so it was fine all day. uninstalled roxio.
    then i got three BSOD's in a row. everytime i try to run the BSOD dump and sys collection app i get a blue screen, so that's why the zip file above only has the minidumps themselves.
    and i have no idea what saitek product i have in my machine. i can't find anything in the specs for it.
    and when i go to the drivers site for saitek most of it is just for gaming devices. is there a specific driver that i can google to find?

    thank you again-
      My Computer


  5. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #5

    got it!
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    A driver or a fault in your RAM are the probable causes
    Test your RAM RAM - Test with Memtest86+

    One old driver, c2scsi64.sys belonging to Roxio is still on your system, I'd recommend removing it, It should be located in 'C:\Windows\System32\drivers'
      My Computer


  7. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #7

    so i just got my computer back from HP. BSOD within the first 20 minutes. i'm thinking it's the RAM (they replaced the motherboard, video card and DVD drive).
    i started running driver verifier and i am posting the dumps.
    it wont let me finish the performance report with BSing.
      My Computer


  8. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #8

    here is the dump zip-
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    romavictor said:
    so i just got my computer back from HP. BSOD within the first 20 minutes. i'm thinking it's the RAM (they replaced the motherboard, video card and DVD drive).
    i started running driver verifier and i am posting the dumps.
    it wont let me finish the performance report with BSing.
    Indeed, dumps are pointing to win32k.sys. This type of crash is likely to be caused by RAM issues. Running a test will point that out.
    RAM - Test with Memtest86+
      My Computer


  10. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #10

    just ran a memtest overnight and it showed errors and actually got hung up after the 7th pass.
    sending it back to hp....

    thanks again for your help
      My Computer


 

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