Windows 7: APP CRASH exisiting apps like bittorrent , tune up utilites , chrome

Hi i am using windows 7 . suddenly apps like bit torrent , tune up utilities , google chrome crashed when opening. tried to reinstall but then also crashed .

Problem signature:
Problem Event Name: APPCRASH
Application Name: BitTorrent.exe
Application Version: 7.6.1.26993
Application Timestamp: 4f7a2baa
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0003c699
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



Pls help...

Are you using the registry cleaning feature of Tune Up Utilities? Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


See if you can do a System Restore to before the problems began. Then uninstall Tune Up Utilities, or stop using its registry cleaning feature. More than likely, your registry has been compromised by the software and any more repairs will just make matters worse. Let us know if System Restore resolves the issue.

Thank you for your reply. Yes i have been using the registry cleaning option . thanks for ur advice i will stop using it .... I tried system restore and uninstalled the tune up utilities .. the system worked fine for few hours and when i restarted the PC the same problem occured .. I couldnt install any new softwares .. the app crash dialog comes .. and more to it the keyboard shorcuts of GOM player is also not working from now.

Check for data corruption. It can cause these kinds of problems, as well.

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Hi i did the dskchk as per your advice and for drive e and f there was no prob .. ie "Windows has checked the file system and found no problems" this msg appeared...
the logs are given below

Chkdsk was executed in read/write mode.

Checking file system on E:
Volume label is Multimedia.

CHKDSK is verifying files (stage 1 of 5)...
19456 file records processed. File verification completed.
0 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
24056 index entries processed. Index verification completed.


CHKDSK is verifying security descriptors (stage 3 of 5)...
19456 file SDs/SIDs processed. Security descriptor verification completed.
2301 data files processed. CHKDSK is verifying Usn Journal...
19170056 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
19440 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19702430 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

317439999 KB total disk space.
238507628 KB in 16944 files.
8776 KB in 2302 indexes.
113871 KB in use by the system.
65536 KB occupied by the log file.
78809724 KB available on disk.

4096 bytes in each allocation unit.
79359999 total allocation units on disk.
19702431 allocation units available on disk.


Chkdsk was executed in read/write mode.

Checking file system on F:
Volume label is Games.

CHKDSK is verifying files (stage 1 of 5)...
40448 file records processed. File verification completed.
474 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
41572 index entries processed. Index verification completed.


CHKDSK is verifying security descriptors (stage 3 of 5)...
40448 file SDs/SIDs processed. Security descriptor verification completed.
563 data files processed. CHKDSK is verifying Usn Journal...
30152104 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
40432 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
37425716 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

313343999 KB total disk space.
163484688 KB in 31770 files.
10768 KB in 564 indexes.
145679 KB in use by the system.
65536 KB occupied by the log file.
149702864 KB available on disk.

4096 bytes in each allocation unit.
78335999 total allocation units on disk.
37425716 allocation units available on disk.

For drive C i did the scan while booting and the system has made some corrections the log is given below..




Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
163840 file records processed. File verification completed.
164 large file records processed. 0 bad file records processed. 2 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
204916 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
163840 file SDs/SIDs processed. Cleaning up 654 unused index entries from index $SII of file 0x9.
Cleaning up 654 unused index entries from index $SDH of file 0x9.
Cleaning up 654 unused security descriptors.
Security descriptor verification completed.
20539 data files processed. CHKDSK is verifying Usn Journal...
35370400 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
163824 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
41751282 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

239615999 KB total disk space.
72271728 KB in 100086 files.
66412 KB in 20540 indexes.
0 KB in bad sectors.
272727 KB in use by the system.
65536 KB occupied by the log file.
167005132 KB available on disk.

4096 bytes in each allocation unit.
59903999 total allocation units on disk.
41751283 allocation units available on disk.

Internal Info:
00 80 02 00 3c d7 01 00 2e 75 03 00 00 00 00 00 ....<....u......
04 0f 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

but after that my system is not restarting or shutdowning ..
i waited for more than an hour but no use... so used the power button to switch on off my pc

I tried the SFC scan thrice and it came back as "no integrity violations"

So should i be doing the dskchk for my C and D drive again ?
Pls give your advice...
Thank you...

I did not see a report for the D: drive. If it came back with the same info as C:, then run the check again. C: definitely needs to be run again.