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Windows 7: BSOD error

07 Apr 2012   #1
MrJohnMark21

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
BSOD playing Star Wars The Force Unleashed, Error occur

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 17417

Additional information about the problem:
BCCode: a
BCP1: FFFFFA800719C110
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002E93365
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040712-24429-01.dmp
C:\Users\John ASUS\AppData\Local\Temp\WER-52478-0.sysdata.xml

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My System SpecsSystem Spec
.
07 Apr 2012   #2
MrJohnMark21

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I hope someone could help me ASAP...
My System SpecsSystem Spec
08 Apr 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Not Available	ROOT\SCSIADAPTER\0000	The drivers for this device are not installed.
ASUSTeK Computer Inc. -Support- Drivers and Download K42Jr -> OS: Windows 7 64bit -> Others -> Intel Rapid Storage Technology


Security Software (This is just to check that it is installed and working properly; nothing needs to be done with this information at this time):
Code:
tmbmsrv.exe	c:\program files\trend micro\bm\tmbmsrv.exe	4596	8	200	1380	7/4/2012 9:14 PM	2.80.0.1063	557.26 KB (570,632 bytes)	11/11/2010 3:12 AM
sfctlcom.exe	c:\program files\trend micro\internet security\sfctlcom.exe	1932	8	200	1380	7/4/2012 9:12 PM	17.50.0.1659	839.49 KB (859,640 bytes)	23/2/2010 7:21 PM
tmproxy.exe	c:\program files\trend micro\internet security\tmproxy.exe	4716	8	200	1380	7/4/2012 9:13 PM	5.8.0.1092	896.26 KB (917,768 bytes)	11/11/2010 3:12 AM
ufseagnt.exe	c:\program files\trend micro\internet security\ufseagnt.exe	3092	8	200	1380	7/4/2012 9:12 PM	17.50.0.1659	998.93 KB (1,022,904 bytes)	23/2/2010 7:22 PM

Problematic software:
Code:
tuneuputilitiesapp64.exe	c:\program files (x86)\tuneup utilities 2010\tuneuputilitiesapp64.exe	2848	8	200	1380	7/4/2012 9:12 PM	9.0.3000.135	784.32 KB (803,144 bytes)	17/12/2009 11:50 PM
tuneuputilitiesservice64.exe	c:\program files (x86)\tuneup utilities 2010\tuneuputilitiesservice64.exe	1984	8	200	1380	7/4/2012 9:12 PM	9.0.3000.135	1.33 MB (1,394,504 bytes)	17/12/2009 11:50 PM
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


Possible out of date drivers:
Code:
sncduvc	fffff880`02bd8000	fffff880`02be0a80	Mon Dec 29 02:14:26 2008 (495894f2)	00012294		sncduvc.SYS
btwl2cap	fffff880`02ccb000	fffff880`02cd7000	Fri Apr 03 18:28:45 2009 (49d6a9bd)	00009866		btwl2cap.sys
ATK64AMD	fffff880`02ff0000	fffff880`02ff8000	Tue May 12 19:04:54 2009 (4a0a1cb6)	000096a6		ATK64AMD.sys
amdxata	fffff880`01282000	fffff880`0128d000	Tue May 19 11:56:59 2009 (4a12f2eb)	00011b8c		amdxata.sys
snp2uvc	fffff880`02a0f000	fffff880`02bc6600	Wed May 20 02:11:05 2009 (4a13bb19)	001c0e6e		snp2uvc.sys
btusbflt	fffff880`02bef000	fffff880`02bff000	Tue Jun 09 15:46:26 2009 (4a2ed832)	000122fa		btusbflt.sys
btwavdt	fffff880`05828000	fffff880`058a3000	Wed Jun 24 23:50:13 2009 (4a431015)	0002ce2d		btwavdt.sys
btwrchid	fffff880`02cd7000	fffff880`02cda880	Wed Jun 24 23:51:37 2009 (4a431069)	0000f764		btwrchid.sys
btwaudio	fffff880`02c45000	fffff880`02ccb000	Wed Jul 01 07:54:56 2009 (4a4b6ab0)	0001c389		btwaudio.sys
ASMMAP64	fffff880`048dd000	fffff880`048e5000	Thu Jul 02 03:13:26 2009 (4a4c7a36)	0000ceab		ASMMAP64.sys
sncduvc.SYS
btwl2cap.sys
ATK64AMD.sys
amdxata.sys
snp2uvc.sys
btusbflt.sys
btwavdt.sys
btwrchid.sys
btwaudio.sys
ASMMAP64.sys
Out of date Bluetooth drivers can cause instability; see if there are updates at the ASUS support site: ASUSTeK Computer Inc. -Support- Drivers and Download K42Jr. The rest of the above drivers are not really a concern.


Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\MrJohnMark21\Windows_NT6_BSOD_jcgriff2\040712-24429-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e1a000 PsLoadedModuleList = 0xfffff800`03057e50
Debug session time: Sat Apr  7 07:11:19.915 2012 (UTC - 6:00)
System Uptime: 0 days 0:01:56.976
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa800719c110, 2, 1, fffff80002e93365}

Unable to load image \SystemRoot\system32\DRIVERS\ewusbnet.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2e36 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa800719c110, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e93365, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c20e0
 fffffa800719c110 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeAcquireSpinLockRaiseToDpc+55
fffff800`02e93365 f0480fba2900    lock bts qword ptr [rcx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff8800350fa40 -- (.trap 0xfffff8800350fa40)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa800719c110
rdx=fffffa8006b8b740 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e93365 rsp=fffff8800350fbd0 rbp=fffffa800719c110
 r8=0000000000000000  r9=0000000000000000 r10=000000000000000d
r11=fffffa80049fd170 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!KeAcquireSpinLockRaiseToDpc+0x55:
fffff800`02e93365 f0480fba2900    lock bts qword ptr [rcx],0 ds:7180:fffffa80`0719c110=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e89ca9 to fffff80002e8a740

STACK_TEXT:  
fffff880`0350f8f8 fffff800`02e89ca9 : 00000000`0000000a fffffa80`0719c110 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0350f900 fffff800`02e88920 : fffffa80`0175cd20 00000000`00000000 00000000`00000001 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0350fa40 fffff800`02e93365 : 00000000`00000000 fffffa80`01835b60 fffff800`0302f5a0 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0350fbd0 fffff880`02d09e36 : 00000000`00000000 fffff880`0176410c fffffa80`0719c000 fffffa80`06bd8050 : nt!KeAcquireSpinLockRaiseToDpc+0x55
fffff880`0350fc20 00000000`00000000 : fffff880`0176410c fffffa80`0719c000 fffffa80`06bd8050 00000000`00000001 : ewusbnet+0x2e36


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ewusbnet+2e36
fffff880`02d09e36 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  ewusbnet+2e36

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ewusbnet

IMAGE_NAME:  ewusbnet.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b1ce881

FAILURE_BUCKET_ID:  X64_0xA_ewusbnet+2e36

BUCKET_ID:  X64_0xA_ewusbnet+2e36

Followup: MachineOwner
---------
Your crash was caused by ewusbnet.sys:USB NDIS Miniport Driver - likely for Huawei Mobil Connect package. Seen with T-Mobile webConnect. If the device is needed, re-install its driver or install an updated driver. The driver is either corrupted or out of date.


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
.

09 Apr 2012   #4
MrJohnMark21

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Thanks or the recommendation... Im afraid of this BSOD... i have formatted my laptop twice because of the same reason..
last year i did use Advance SystemCare to clean up my system and choose 'Deep Cleaning' option... i guess thats the problem... I will now handle my laptop with care... Thanks again...
My System SpecsSystem Spec
09 Apr 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know if you need any further help. Best of luck!
My System SpecsSystem Spec
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