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Windows 7: BSOD playing bf3, i think its graphic card

07 Apr 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD playing bf3, i think its graphic card

Hi everyone, i was playing bf3 for about 2-3 hours when the game froze during multiplayer and the comp went to bsod...My comp meets all the game requirements to the extent of my knowledge. I have update my drivers to best of my abilities. Pls help i seriously need this comp to work...

pc spec
i7 2600k
8gb ram
sapphire hd5870(came factory overclocked)
wd 500gb
mushkin 40gb ssd

ps...i think i uploaded the bsod file thingy correctly...hhehehehe

My System SpecsSystem Spec
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07 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting


I would also update to SP-1

Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

http://www.microsoft.com/download/en...ang=en&id=3132

64 Bit

http://www.microsoft.com/download/en...ng=en&id=20858


Now update to SP-1

http://windows.microsoft.com/installwindows7sp1
My System SpecsSystem Spec
07 Apr 2012   #3

Windows 7 Home Premium 64bit
 
 

Thanks for the quick reply....Do u think its due to a failing graphic card????..Because i still have warranty for it.. Please reply as soon as possible so i dont wait for an exchange when i have already passed my warranty period...Many thanks

Update i have installed System Update Readiness Tool (SURT) for windows 7 they did some hotfix thing and i updated to sp1 already. i am running furmark as we speak(i am already in 30 minutes into the burn in test...looks fine) is there anything else i should be doing at this time???
My System SpecsSystem Spec
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07 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jiinboy1992 View Post
Thanks for the quick reply....Do u think its due to a failing graphic card????..Because i still have warranty for it.. Please reply as soon as possible so i dont wait for an exchange when i have already passed my warranty period...Many thanks

Update i have installed System Update Readiness Tool (SURT) for windows 7 they did some hotfix thing and i updated to sp1 already. i am running furmark as we speak(i am already in 30 minutes into the burn in test...looks fine) is there anything else i should be doing at this time???
No way to tell, but probably not. I suspect it is a heat or power issue but cant tell without more info..

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
07 Apr 2012   #5

Windows 7 Home Premium 64bit
 
 

The file u requested sir....

Another update: into 1 hour and 13 minutes into furmark burn in test and still nothing...hope thats good news...^^
My System SpecsSystem Spec
07 Apr 2012   #6

Windows 7 Home Premium 64bit
 
 

here is the file u requested.thanks
My System SpecsSystem Spec
08 Apr 2012   #7

Windows 7 Home Premium 64bit
 
 

Update: Furmark burn in test has been running for about 2 hours plus without anything that seems to be wrong. Gpu is at 99% at 76-77 degress celcius..So whats our next move?? thanks
My System SpecsSystem Spec
11 Apr 2012   #8

Windows 7 Home Premium 64bit
 
 

can anyone help pls????
My System SpecsSystem Spec
11 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

I see network related issues; are you having network problems? Nothing to indicate the 0X116 error. Did you see any artifacts on the screen when running Furmark? Pixelated areas, colors that do not belong, etc.?


You should run some more hardware tests.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.


Problem Devices:
Code:
SM Bus Controller	PCI\VEN_8086&DEV_1C22&SUBSYS_50011458&REV_05\3&13C0B0C5&0&FB	The drivers for this device are not installed.
Make sure your chipset drivers are installed for your system. GIGABYTE - Motherboard - Socket 1155 - GA-Z68X-UD3-B3 (rev. 1.0) -> Downloads -> OS: Windows 7 64bit -> Chipset -> Intel Management Engine Interface 7.1.20.1119 6.20 MB 2011/11/15


It also appears your graphics card drivers are not cleanly installed. They may be corrupted.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
      1. Download the latest drivers for your display card(s)
      2. Click Start Menu
      3. Right Click My Computer/Computer
      4. Click Manage
      5. Click Device Manager from the list on the left
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      8. Restart your computer after uninstalling drivers for all display cards
      9. Install the latest driver for the display cards once Windows starts

      Alternatively:
      1. Login as an adminstrative user
      2. Download the latest drivers for your display card(s)
      3. Click Start Menu
      4. Click Control Panel
      5. Click Hardware and Sound
      6. Click Device Manager (the last link under Devices and Printers)
      7. Expand Display adapters
      8. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the latest driver for the display cards once Windows starts
My System SpecsSystem Spec
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 BSOD playing bf3, i think its graphic card




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