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Windows 7: BSOD/Weird Distorted Crash while playing games or browsing

06 May 2012   #21
Corny

Windows 7 Pro 64 bit
 
 

I will turn on Driver Verifier and see what that can lead me to. If I get a crash, I will link to the minidump and upload another bluescreen view text.


My System SpecsSystem Spec
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06 May 2012   #22
Corny

Windows 7 Pro 64 bit
 
 

Alright so I used Driver Verifier and I got a BSOD about 20 minutes in use on the computer.

I have uploaded a zip with the results of the system health report, and the results of the "BSOD dump and system file collection app". All the dmps including the recent one with Verifier should be in there.

I have also uploaded another text from bluescreen view.

Thanks for the help guys!

Edit- As of 11:15 AM, May 6 2012; I have deleted Kaspersky 2012 and replaced it with MSE.
My System SpecsSystem Spec
06 May 2012   #23
Corny

Windows 7 Pro 64 bit
 
 

Bump.
My System SpecsSystem Spec
.

07 May 2012   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
Start Menu\Programs\DriverMax	Public:Start Menu\Programs\DriverMax	Public
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.


Your Verifier enabled crash points to MagicDisc. This is uncommon, so I suspect the installation is corrupted or you do not have the most recent version. Disable Verifier using the steps given by zigzag3143. Download a fresh installation file from their site: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview. Then uninstall your version through Start Menu -> Control Panel -> Uninstall a program. Finally, install the downloaded version.


Your other crashes indicate hard disk errors and a graphics card/DirectX issue.
  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Use the Western Digital Data Lifeguard Diagnostic tools to test whether your drive is functioning properly.

  • Try re-installing DirectX using the Download: DirectX Redist (June 2010) - Microsoft Download Center - Download Details and see how the system responds.

    Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
    1. Download the drivers you want for your display card(s)
    2. Click Start Menu
    3. Click Control Panel
    4. Click Uninstall a program
    5. For AMD:
      • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
      • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
        1. Click Start Menu
        2. Right Click My Computer/Computer
        3. Click Manage
        4. Click Device Manager from the list on the left
        5. Expand Display adapters
        6. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

          Alternatively:
          1. Login as an adminstrative user
          2. Click Start Menu
          3. Click Control Panel
          4. Click Hardware and Sound
          5. Click Device Manager (the last link under Devices and Printers)
          6. Expand Display adapters
          7. Do the following for each adapter (in case you have multiple display cards)
            • Right click the adapter
            • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
            • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      • Restart your computer after uninstalling drivers for all display cards
      • Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
07 May 2012   #25
Corny

Windows 7 Pro 64 bit
 
 

Roger, thanks for the support man.
I just had a few questions.'
When I reinstall DirectX do I have to uninstall current versions, or does it just overwrite (from your download link)?
Will any of the drivers from drivermax be left over after the program is uninstalled, and will they cause any problem?

Thanks again, I will get working on this after work!
My System SpecsSystem Spec
07 May 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

DirectX should install over the top without issue. It cannot be removed since it is a part of the Windows 7 operating system.
It does not appear DriverMax did any damage, but we will need to go through some driver troubleshooting to be sure if you continue to have crashes.
My System SpecsSystem Spec
07 May 2012   #27
Corny

Windows 7 Pro 64 bit
 
 

Alright, so I uninstalled Drivermax and reinstalled magiciso/magicdisc.

I actually did a Chkdsk scan on sunday, and here are the results.
Quote:
A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
558080 file records processed. File verification completed.
1160 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
663284 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
558080 file SDs/SIDs processed. Cleaning up 730 unused index entries from index $SII of file 0x9.
Cleaning up 730 unused index entries from index $SDH of file 0x9.
Cleaning up 730 unused security descriptors.
Security descriptor verification completed.
52603 data files processed. CHKDSK is verifying Usn Journal...
36783376 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
558064 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
154735642 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

976657407 KB total disk space.
356791096 KB in 464814 files.
231856 KB in 52604 indexes.
0 KB in bad sectors.
691887 KB in use by the system.
65536 KB occupied by the log file.
618942568 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
154735642 allocation units available on disk.

Internal Info:
00 84 08 00 33 e5 07 00 00 0b 0e 00 00 00 00 00 ....3...........
19 04 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
Apparently, since Windows had to make corrections, I will try on getting a new scan done by today or tommorow. Results will be in.


As for scanning my HDD, I already installed Seagate Seatools for Windows and did at least 3 long scans with it, and they all said nothing was wrong with my HDD, but I will try the WD one as well and come back with feedback.

As for Video Card drivers, I will try to uninstall (driver sweeper etc) and reinstall off AMD.com.

Thanks again so far.
My System SpecsSystem Spec
07 May 2012   #28
Corny

Windows 7 Pro 64 bit
 
 

I have also installed the DirectX run time link you gave me. Though it did extract a bunch of rars into a destination folder I made on the desktop. Can I just delete those?



My System SpecsSystem Spec
07 May 2012   #29
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yes, you can delete those if it has already installed. It just uses those during installation and places the temporary files where you downloaded it.

Before using Driver Sweeper, make sure to create a system restore point first. I have seen that software cause systems to become unbootable because it cleaned too much. Usually it is fine, but I like to exercise caution when I see someone say they are going to use it. Also, always use it in Safe Mode after uninstalling the driver in normal mode.
My System SpecsSystem Spec
07 May 2012   #30
Corny

Windows 7 Pro 64 bit
 
 

Alright so I performed a second chkdsk scan, and this time windows detected no problems (hoorah!).

Quote:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
558080 file records processed. File verification completed.
1175 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
667432 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
558080 file SDs/SIDs processed. Cleaning up 100 unused index entries from index $SII of file 0x9.
Cleaning up 100 unused index entries from index $SDH of file 0x9.
Cleaning up 100 unused security descriptors.
Security descriptor verification completed.
54677 data files processed. CHKDSK is verifying Usn Journal...
33816040 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
558064 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
154072222 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

976657407 KB total disk space.
359450328 KB in 455312 files.
229352 KB in 54678 indexes.
0 KB in bad sectors.
688839 KB in use by the system.
65536 KB occupied by the log file.
616288888 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
154072222 allocation units available on disk.

Internal Info:
00 84 08 00 30 c8 07 00 a4 de 0d 00 00 00 00 00 ....0...........
18 04 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
I will also begin doing the WD scan tomorrow since today is late and I have to get some sleep for work. But everything else that you asked me to do is done (or so I believe).
My System SpecsSystem Spec
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