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Windows 7: BSOD/Weird Distorted Crash while playing games or browsing

08 Apr 2012   #1
Corny

Windows 7 Pro 64 bit
 
 
BSOD/Weird Distorted Crash while playing games or browsing

Howdy folks! In the past few days, I have gotten many BSOD's while browsing the web, playing games, or talking to people on Teamspeak 3. Usually the
BSOD/crash hits me usually an hour in while I'm doing those things in a session. Before I did get BSOD's and crashes but they were few and spread out. I never responded to them because they happened very sparsely. Now that they are very constant, I need to do some action. I have went into safe mode right now and am typing this on another computer. Oh and this problem started Saturday, May 7th 2012.

As for the dmp files, I was a noob and didn't have the option for the BSOD crashes to save dmp files but now that that is enabled, I do have one dmp file that I can share.

Also I have noticed that sometimes that when the computer crashes, the sound becomes very distorted, the screen tears/fuzzes into a static-like image and then it just restarts. I either get this kind of crash or just a simple BSOD. Sometimes, the sound just distorts, I see a black screen and then the PC restarts. Not even a distorted image.

Specs-
OS- Windows 7 Pro 64 Bit

GPU- AMD Radeon 6870- http://www.newegg.com/Product/Prod [...] -_-text-_-

Mobo- ASUS M4A79XTD EVO- http://www.newegg.com/Product/Prod [...] -_-text-_-

RAM- G-Skill Ripjaw series 4 GB -http://www.newegg.com/Product/Product.aspx?Item=N82E16820231277&nm_mc=TEMC-RMA-Approvel&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

CPU- AMD Phenom II X4 965 Black Edition- http://www.newegg.com/Product/Prod [...] -_-text-_-

PSU- Corsair 650 Watt - http://www.newegg.com/Product/Prod [...] -_-text-_-

Hard Drive- WD 1 TB SATA- http://www.newegg.com/Product/Prod [...] -_-text-_-

Things that I have done but to no avail -

- Deleted MSI Afterburner
-Deleted Daemon Tools
-Completed a Memtest86 on my RAM. No errors even after 10 passes.
-Took out the RAM sticks, cleaned and then put back in their sockets.
-Cleaned the computer for dust
-Used Ccleaner to scan for problems and junk.
-Full scan of Malwarebytes. Caught 7 things but still nothing changes.
-Done an SFC /scannow scan
-Downloaded all the major Windows 7 updates.
-chkdsk scan.

Temperatures vary but they tend to stay normal.

CPU average temperature is around 40 C idle.
GPU Temperature is about 40C idle, 50C viewing videos, and and may hit to around 60-65 C while gaming. Fan speed on 55%.

Temperatures when computer is idle on the desktop.



Screenshots included below-













G'day and I appreciate any support I may get.


My System SpecsSystem Spec
.

08 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Both RTCORE64.sys (MSI) and asacpi.sys from 2005 and loaded in the only DMP file present.

Those need to be updated before we can do any underlying investigation.


Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
My System SpecsSystem Spec
08 Apr 2012   #3
Corny

Windows 7 Pro 64 bit
 
 

First off, thanks for the speedy reply!

But before I download those mobo drivers for "asacpi.sys", they appear to be for motherboards that aren't my own on the ASUS site. Is this normal?

Also for the other one "RTCORE64", how would I go about updating that one?

Sorry for any noob-like questions but since I am in already in a "screwed up" state with the BSODs, I want to make sure that updating the files goes smoothly.

Thanks for the support!
My System SpecsSystem Spec
.


08 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Corny View Post
First off, thanks for the speedy reply!

But before I download those mobo drivers for "asacpi.sys", they appear to be for motherboards that aren't my own on the ASUS site. Is this normal?

Also for the other one "RTCORE64", how would I go about updating that one?

Sorry for any noob-like questions but since I am in already in a "screwed up" state with the BSODs, I want to make sure that updating the files goes smoothly.

Thanks for the support!
No worries about the questions. Thats what we are here for, and we all were there at some point.

I believe all the mobos use the same file. RTCORE is only needed if you are overclocking. You can simply rename it to rtcore64.bak so it cant load. If something complains you can change it back.
My System SpecsSystem Spec
08 Apr 2012   #5
Corny

Windows 7 Pro 64 bit
 
 

Alright I believe I have updated the asacpi to 2009.


How would I find the RTCORE by any chance? I cant find it in the drivers folder in system 32.

Edit-

As of 8 May 2012, 8:40PM: Gonna get off the computer now. Will hopefully be back tommorow (May 9th) at around 4:00 PM Pacific. Thanks so far!
My System SpecsSystem Spec
09 Apr 2012   #6
Corny

Windows 7 Pro 64 bit
 
 

Alrighty back as of 4:20 PM Pacific on a nice sunny Monday.

Anyways back to your post Ziggy,

I have updated the asacpi to 2009 but I am still searching for RTCORE. Any leads on that location?

Also, a friend reccomended me to download a bios update on this link-
ASUS - Motherboards- ASUS M4A79XTD EVO

Do you think that would help and is there a risk involved from that update? (heard some interesting/scary things about updating your bios).

Thanks again
My System SpecsSystem Spec
09 Apr 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Corny View Post
Alrighty back as of 4:20 PM Pacific on a nice sunny Monday.

Anyways back to your post Ziggy,

I have updated the asacpi to 2009 but I am still searching for RTCORE. Any leads on that location?

Also, a friend reccomended me to download a bios update on this link-
ASUS - Motherboards- ASUS M4A79XTD EVO

Do you think that would help and is there a risk involved from that update? (heard some interesting/scary things about updating your bios).

Thanks again
Possibly both some benefit and some risk in BIOS update. Have you searched for RTCORE64?
My System SpecsSystem Spec
09 Apr 2012   #8
Corny

Windows 7 Pro 64 bit
 
 

Yes I did search for it in the "search programs and files" area after you hit the start button.

No idea where it can be.
My System SpecsSystem Spec
09 Apr 2012   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Corny View Post
Yes I did search for it in the "search programs and files" area after you hit the start button.

No idea where it can be.
Neither do I. Just went to their site and couldnt find any info other than the newest version is from 2011.
My System SpecsSystem Spec
09 Apr 2012   #10
Corny

Windows 7 Pro 64 bit
 
 

Well apart from this, is there anything else we can do to investigate the problem further and hopefully solve it?
My System SpecsSystem Spec
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