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Windows 7: New PC - Help with BSOD's

23 Apr 2012   #11
russ996

Home premium 7 64 but
 
 

Any thoughts?

Please?


My System SpecsSystem Spec
.
23 Apr 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\russ996\042312-46223-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03248650
Debug session time: Sun Apr 22 18:23:15.613 2012 (UTC - 6:00)
System Uptime: 1 days 15:56:23.456
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800d7ee060, fffff80000b9c3d8, fffffa80173b54a0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d7ee060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa80173b54a0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80173b54a0

DEVICE_OBJECT: fffffa800f74c050

DRIVER_OBJECT: fffffa800eb0f7c0

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4df1baab

MODULE_NAME: Rt64win7

FAULTING_MODULE: fffff88006a4e000 Rt64win7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`030ee092 : 00000000`0000009f 00000000`00000003 fffffa80`0d7ee060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0308b95c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`00b9c430 fffff800`0308b7f6 : fffffa80`113b0c68 fffffa80`113b0c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0308b6de : 0000014e`c59e62b6 fffff800`00b9cb18 00000000`008ca33d fffff800`031f8a28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`0308b4c7 : 0000006e`e6ca55c2 0000006e`008ca33d 0000006e`e6ca55e8 00000000`0000003d : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0307898a : fffff800`031f5e80 fffff800`03203cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_Rt64win7.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_Rt64win7.sys

Followup: MachineOwner
---------
The most recent crash was a result of your network driver. Re-install the driver from MSI Global ? Mainboard - H67MA-E35 (B3) -> Download -> Win7 64 -> Realtek PCI-E Ethernet Drivers

Use the following steps to re-install after you have downloaded that driver:
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Network adapters
  6. Right click the Realtek Ethernet network device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device and hit OK
  9. Restart your computer only if Windows asks you to
  10. Install the downloaded driver for the Realtek Ethernet network device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Expand Network adapters
  7. Right click the Realtek Ethernet network device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device and hit OK
  10. Restart your computer only if Windows asks you to
  11. Install the downloaded driver for the Realtek Ethernet network device.
My System SpecsSystem Spec
24 Apr 2012   #13
russ996

Home premium 7 64 but
 
 

Many thanks for the reply.

I have followed your instructions and fingers crossed that should sort it.

Much appreciated.

Adrian
My System SpecsSystem Spec
.

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 New PC - Help with BSOD's




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