New PC - Help with BSOD's

Page 2 of 2 FirstFirst 12

  1. Posts : 8
    Home premium 7 64 but
    Thread Starter
       #11

    Any thoughts?

    Please?
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\russ996\042312-46223-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
    Machine Name:
    Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03248650
    Debug session time: Sun Apr 22 18:23:15.613 2012 (UTC - 6:00)
    System Uptime: 1 days 15:56:23.456
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800d7ee060, fffff80000b9c3d8, fffffa80173b54a0}
    
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800d7ee060, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa80173b54a0, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa80173b54a0
    
    DEVICE_OBJECT: fffffa800f74c050
    
    DRIVER_OBJECT: fffffa800eb0f7c0
    
    IMAGE_NAME:  Rt64win7.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4df1baab
    
    MODULE_NAME: Rt64win7
    
    FAULTING_MODULE: fffff88006a4e000 Rt64win7
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`030ee092 : 00000000`0000009f 00000000`00000003 fffffa80`0d7ee060 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`0308b95c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
    fffff800`00b9c430 fffff800`0308b7f6 : fffffa80`113b0c68 fffffa80`113b0c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`0308b6de : 0000014e`c59e62b6 fffff800`00b9cb18 00000000`008ca33d fffff800`031f8a28 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`0308b4c7 : 0000006e`e6ca55c2 0000006e`008ca33d 0000006e`e6ca55e8 00000000`0000003d : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`0307898a : fffff800`031f5e80 fffff800`03203cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_Rt64win7.sys
    
    BUCKET_ID:  X64_0x9F_3_IMAGE_Rt64win7.sys
    
    Followup: MachineOwner
    ---------
    The most recent crash was a result of your network driver. Re-install the driver from MSI Global ? Mainboard - H67MA-E35 (B3) -> Download -> Win7 64 -> Realtek PCI-E Ethernet Drivers

    Use the following steps to re-install after you have downloaded that driver:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Network adapters
    6. Right click the Realtek Ethernet network device
    7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    8. Put a tick in Delete driver software for this device and hit OK
    9. Restart your computer only if Windows asks you to
    10. Install the downloaded driver for the Realtek Ethernet network device.


    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Network adapters
    7. Right click the Realtek Ethernet network device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device and hit OK
    10. Restart your computer only if Windows asks you to
    11. Install the downloaded driver for the Realtek Ethernet network device.
      My Computer


  3. Posts : 8
    Home premium 7 64 but
    Thread Starter
       #13

    Many thanks for the reply.

    I have followed your instructions and fingers crossed that should sort it.

    Much appreciated.

    Adrian
      My Computer


 
Page 2 of 2 FirstFirst 12

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:08.
Find Us