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Windows 7: Windows 7 64 bit BSOD recurring 0x0000007E


09 Apr 2012   #1

Windows 7 home premium 64 bit
 
 
Windows 7 64 bit BSOD recurring 0x0000007E

I purchased my Sager gaming laptop in February. Since then I have had recurring issues with BSOD's. My internet research led me to believe that it was my virus protection software (I had kasperskey) so I upgraded to the full premium version of
Webroot Secure Anywhere. I thought that fixed the problem, and then today I had another BSOD. The model is Sager NP8130. Most of my system specs have been updated, and I included the dump files and system report. Any help would be greatly appreciated, and I would be happy to answer any further questions. Thank you in advance for your time.


My System SpecsSystem Spec
.

09 Apr 2012   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

At least to test, uninstall your anti-virus and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Boot into Advanced Boot Options and choose the Last Known Good Configuration option. This should start Windows with the last known registry and driver options that worked.
My System SpecsSystem Spec
10 Apr 2012   #3
Microsoft MVP

 
 

Just to add my 2ข to JaidynM's excellent advice:

Only 64 updates after SP1 - most systems have in excess of 70. Please check for any available Windows Updates

I'm unfamiliar with Protector Suite. Is this your fingerprint recognition software?

Out of 11 memory dumps there are 5 different BSOD error codes with 7 different causes being blamed
This is most likely a hardware problem, with these being the likely things that are wrong:
- hardware is borked (broken)
- overclocking
- compatibility issues
- low-level driver problems
- malware

The only known troublemaker that I see in the memory dump's driver listing is xusb21.sys.
This is the driver for your USB XBox controller. I've seen problems with this device recently.
I suggest uninstalling the software and removing (unplugging) the device from your system to see if that fixes things.
AFAIK, there are no updated drivers for it - so if you want to reinstall it, please download a fresh copy in order to prevent any installation errors that may have been in the original package.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys         Mon Oct 17 18:54:08 2011 (4E9CB210)
WRkrn.sys          Tue Apr 03 16:38:41 2012 (4F7B5FD1)
NDIS.SYS           Sat Nov 20 04:23:30 2010 (4CE79392)
HECIx64.sys        Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rtl8192Ce.sys      Fri Dec 03 05:56:21 2010 (4CF8CCD5)
SynTP.sys          Thu Sep 16 21:19:32 2010 (4C92C224)
GEARAspiWDM.sys    Mon May 18 08:17:04 2009 (4A1151C0)
nusb3hub.sys       Thu Feb 10 00:52:32 2011 (4D537D20)
nvhda64v.sys       Tue Jan 17 07:45:46 2012 (4F156D7A)
RTKVHD64.sys       Tue Jan 25 05:38:43 2011 (4D3EA833)
rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)
xusb21.sys         Thu Aug 13 18:10:17 2009 (4A848F49)
usbaapl64.sys      Tue Jan 10 19:56:04 2012 (4F0CDE24)
nvlddmkm.sys       Wed Feb 29 13:04:52 2012 (4F4E68C4)
nusb3xhc.sys       Thu Feb 10 00:52:33 2011 (4D537D21)
JME.sys            Fri Jan 14 00:24:42 2011 (4D2FDE1A)
jmcr.sys           Mon Dec 06 02:55:51 2010 (4CFC9707)
WRkrn.sys          Tue Mar 27 15:31:34 2012 (4F721596)
nvlddmkm.sys       Thu Feb 09 21:02:58 2012 (4F347AD2)
WRkrn.sys          Thu Mar 08 16:03:40 2012 (4F591EAC)
kl2.sys            Fri Mar 04 04:17:31 2011 (4D70AE2B)
klif.sys           Wed Apr 20 06:34:31 2011 (4DAEB6B7)
kl1.sys            Fri Mar 04 04:20:03 2011 (4D70AEC3)
klim6.sys          Thu Mar 10 09:36:02 2011 (4D78E1D2)
klmouflt.sys       Mon Nov 02 11:26:06 2009 (4AEF081E)
nvhda64v.sys       Thu Jul 07 12:21:14 2011 (4E15DCFA)
nvlddmkm.sys       Sat Oct 15 02:07:55 2011 (4E99233B)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
http://www.carrona.org/drivers/driver.php?id=NDIS.SYS
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=JME.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
http://www.carrona.org/drivers/driver.php?id=kl2.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040912-28984-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Apr  9 18:19:59.574 2012 (UTC - 4:00)
System Uptime: 2 days 8:50:57.495
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000406f8 fffff800`03597719
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040612-30685-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Fri Apr  6 13:38:52.510 2012 (UTC - 4:00)
System Uptime: 1 days 14:55:32.431
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+70 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+70
Bugcheck code 00000050
Arguments ffffcf80`0cdc4140 00000000`00000001 fffff880`03174994 00000000`00000007
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031912-19032-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Mar 19 04:11:24.975 2012 (UTC - 4:00)
System Uptime: 2 days 14:39:12.896
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_IsrDpc+d5 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_IsrDpc+d5
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031212-20576-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Mar 12 05:11:43.393 2012 (UTC - 4:00)
System Uptime: 0 days 1:56:53.314
Probably caused by : memory_corruption ( nt!MiDeleteVirtualAddresses+46a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x50_nt!MiDeleteVirtualAddresses+46a
Bugcheck code 00000050
Arguments ffffffff`b70f411c 00000000`00000001 fffff800`034c2c02 00000000`00000005
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031112-17503-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Mar 11 19:34:41.855 2012 (UTC - 4:00)
System Uptime: 0 days 4:13:07.665
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+140507 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nvlddmkm+140507
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`0fd5a507 fffff880`06f07228 fffff880`06f06a80
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\030912-16785-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Mar  9 23:35:54.707 2012 (UTC - 4:00)
System Uptime: 1 days 0:59:33.517
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`05960d90 fffff880`04fdf568 fffff880`04fdedc0
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\030712-15241-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Mar  8 01:04:45.383 2012 (UTC - 4:00)
System Uptime: 0 days 6:12:30.288
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44711 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+44711
Bugcheck code 00000050
Arguments fffffb80`05e1ebcc 00000000`00000008 fffffb80`05e1ebcc 00000000`00000007
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\030212-17518-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Mar  2 20:33:05.225 2012 (UTC - 4:00)
System Uptime: 0 days 6:26:13.131
Probably caused by : ntkrnlmp.exe ( nt!PspDereferenceQuotaBlock+17 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspDereferenceQuotaBlock+17
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`037a8833 fffff880`0ac7ff10 00000000`00000000
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\022712-17331-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Feb 27 20:43:49.648 2012 (UTC - 4:00)
System Uptime: 0 days 7:46:14.553
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkGetPresentHistory+6f0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x50_dxgkrnl!DxgkGetPresentHistory+6f0
Bugcheck code 00000050
Arguments fffff880`6c837a10 00000000`00000000 fffff880`0387d500 00000000`00000005
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\022312-19578-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb 23 06:39:31.338 2012 (UTC - 4:00)
System Uptime: 0 days 18:00:57.259
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+189e8f )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_win32k+189e8f
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000406f8 fffff960`001c9e8f
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021812-23181-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 03:37:57.569 2012 (UTC - 4:00)
System Uptime: 0 days 19:38:37.474
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+103 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+103
Bugcheck code 0000000A
Arguments 00000000`0000002b 00000000`00000002 00000000`00000000 fffff800`034db4d3
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
.


14 Apr 2012   #4

Windows 7 home premium 64 bit
 
 

As per JaidynM's suggestion I uninstalled Webroot and installed MSE. Also per Usasma I got the most up to date Windows updates. After 4 days, not a single BSOD or software crash. I appreciate the info, and will reference the other suggestions if any of my problems recur. Thank you so much for your time and assistance folks!
My System SpecsSystem Spec
14 Apr 2012   #5
Microsoft MVP

 
 

Next most likely is the XBox controller.
Good luck!
My System SpecsSystem Spec
14 Apr 2012   #6

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

That's good to hear, I'm glad it's all solved.
My System SpecsSystem Spec
Reply

 Windows 7 64 bit BSOD recurring 0x0000007E




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