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Windows 7: Blue screen of death Windows 7


09 Apr 2012   #1

Windows Ultimate 64 bit
 
 
Blue screen of death Windows 7

Hi, I need help since I have been getting a lot of Blue screens of death lately, with the Locale ID: 2058.

My OS is Windows 7 Ultimate 64 bits.
When I bought this machine I think it had Windows Vista.
It's at least 4 years old.

I was having BSoD's with Vista as well, then I formatted my pc last week and I keep getting BSoD's.

CPU: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz.
Motherboard: ASUSTeK Computer INC. P5Q
BIOS: BIOS Date: 07/10/08 17:59:24 Ver: 08.00.14
Memory: 4GB.
HDD: WDC WD2500YD-01NVB1 ATA Device
Sound card: (1) SB Audigy (2) NVIDIA High Definition Audio (3) NVIDIA High Definition Audio (4) NVIDIA High Definition Audio (5) NVIDIA High Definition Audio (6) Realtek High Definition Audio
Graphic card: NVIDIA GeForce GTX 550 Ti.
OS: Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1



When I come back to Windows, I get this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2058

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000005
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88004D7E558
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


I hope someone can help me.

My System SpecsSystem Spec
.

09 Apr 2012   #2

Windows Ultimate 64 bit
 
 

The crashes are random, somedays I don't get any BSoD at all, and some days I can get 2-3 BSoD's. Let me know if I have to add any info please.
My System SpecsSystem Spec
10 Apr 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Microsoft ISATAP Adapter	ROOT\*ISATAP\0000	This device cannot start.
Microsoft Teredo Tunneling Adapter	ROOT\*TEREDO\0000	This device cannot start.

Security Software (this is just to check it is installed and working; nothing needs to be done with this information at this time):
Code:
mbamgui.exe	c:\malwarebytes anti-malware\malwarebytes' anti-malware\mbamgui.exe	3544	8	200	1380	09/04/2012 07:38 p.m.	Not Available	Not Available	Not Available
mbamservice.exe	c:\malwarebytes anti-malware\malwarebytes' anti-malware\mbamservice.exe	4796	8	80	80	09/04/2012 07:39 p.m.	Not Available	Not Available	Not Available
fsorsp.exe	c:\program files (x86)\f-secure\apps\ccf_reputation\fsorsp.exe	1836	8	200	1380	09/04/2012 07:37 p.m.	1.0.24.1358	59.69 KB (61,120 bytes)	12/12/2011 11:27 a.m.
fsgk32.exe	c:\program files (x86)\f-secure\apps\computersecurity\anti-virus\fsgk32.exe	1896	8	200	1380	09/04/2012 07:37 p.m.	10.60.17500.39	535.66 KB (548,520 bytes)	31/03/2012 08:35 p.m.
fssm32.exe	c:\program files (x86)\f-secure\apps\computersecurity\anti-virus\fssm32.exe	2896	8	200	1380	09/04/2012 07:37 p.m.	10.60.17500.39	991.66 KB (1,015,464 bytes)	31/03/2012 08:35 p.m.
fshdll64.exe	c:\program files (x86)\f-secure\apps\computersecurity\common\fshdll64.exe	3024	8	200	1380	09/04/2012 07:37 p.m.	8.30.43089.0	103.15 KB (105,624 bytes)	31/03/2012 08:35 p.m.
fsm32.exe	c:\program files (x86)\f-secure\apps\computersecurity\common\fsm32.exe	3488	8	200	1380	09/04/2012 07:38 p.m.	8.30.43089.0	303.65 KB (310,936 bytes)	31/03/2012 08:35 p.m.
fsma32.exe	c:\program files (x86)\f-secure\apps\computersecurity\common\fsma32.exe	2284	8	200	1380	09/04/2012 07:37 p.m.	8.30.43089.0	207.65 KB (212,632 bytes)	31/03/2012 08:35 p.m.
fsdfwd.exe	c:\program files (x86)\f-secure\apps\computersecurity\fwes\program\fsdfwd.exe	1500	8	200	1380	09/04/2012 07:37 p.m.	6.30.194.0	898.65 KB (920,216 bytes)	31/03/2012 08:35 p.m.
fsscoepl_x64.exe	c:\program files (x86)\f-secure\apps\computersecurity\spam control\fsscoepl_x64.exe	3892	8	200	1380	09/04/2012 07:38 p.m.	1.2.8960.0	55.65 KB (56,984 bytes)	31/03/2012 08:35 p.m.
fshoster32.exe	c:\program files (x86)\f-secure\fshoster32.exe	1728	6	200	1380	09/04/2012 07:37 p.m.	1.3.30510.0	157.47 KB (161,248 bytes)	28/02/2012 11:56 a.m.
fshoster32.exe	c:\program files (x86)\f-secure\fshoster32.exe	3472	8	200	1380	09/04/2012 07:38 p.m.	1.3.30510.0	157.47 KB (161,248 bytes)	28/02/2012 11:56 a.m.

Problematic software:
Code:
ascservice.exe	c:\avanced systemcare\advanced systemcare 5\ascservice.exe	792	13	200	1380	09/04/2012 07:37 p.m.	5.0.0.39	892.34 KB (913,752 bytes)	07/04/2012 04:12 p.m.
asctray.exe	c:\avanced systemcare\advanced systemcare 5\asctray.exe	3332	8	200	1380	09/04/2012 07:38 p.m.	5.2.0.257	560.84 KB (574,296 bytes)	07/04/2012 04:12 p.m.
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\SkidRow\Windows_NT6_BSOD_jcgriff2\040912-28953-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03001000 PsLoadedModuleList = 0xfffff800`03245650
Debug session time: Mon Apr  9 18:35:45.999 2012 (UTC - 6:00)
System Uptime: 0 days 8:14:54.809
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {5, 2, 1, fffff88004d7e558}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpIrpMajorRead+20c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000005, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004d7e558, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032af100
 0000000000000005 

CURRENT_IRQL:  2

FAULTING_IP: 
HIDCLASS!HidpIrpMajorRead+20c
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f8b4b0 -- (.trap 0xfffff88002f8b4b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000005 rbx=0000000000000000 rcx=0000000000000005
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004d7e558 rsp=fffff88002f8b640 rbp=fffffa800517cc40
 r8=fffffa80061b6830  r9=0000000000000000 r10=fffffa80061b6830
r11=fffffa80061b64a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
HIDCLASS!HidpIrpMajorRead+0x20c:
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1 ds:0001:00000000`00000144=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000307d2e9 to fffff8000307dd40

STACK_TEXT:  
fffff880`02f8b368 fffff800`0307d2e9 : 00000000`0000000a 00000000`00000005 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02f8b370 fffff800`0307bf60 : 00000000`000025ac fffff880`0447df5d fffffa80`05bf1100 fffffa80`061b6480 : nt!KiBugCheckDispatch+0x69
fffff880`02f8b4b0 fffff880`04d7e558 : 00000000`0000000b fffff880`04d854a0 fffff880`04d854a0 fffff880`04d7b311 : nt!KiPageFault+0x260
fffff880`02f8b640 fffff880`04d7b8ed : fffff880`04d863b8 fffff880`04d854a0 fffffa80`061cbab0 fffffa80`061cbad0 : HIDCLASS!HidpIrpMajorRead+0x20c
fffff880`02f8b6e0 fffff880`04dabe19 : 00000000`00000000 00000000`00000000 fffffa80`061b7010 fffffa80`061c7190 : HIDCLASS!HidpMajorHandler+0x1dd
fffff880`02f8b750 fffff880`04dabcd1 : 00000000`00000000 00000000`ffffffff fffffa80`061c8990 fffffa80`061c7190 : mouhid!MouHid_StartRead+0xd1
fffff880`02f8b7a0 fffff800`030817d1 : fffffa80`061b7293 fffff880`00000000 fffffa80`00000001 fffff880`00000000 : mouhid!MouHid_ReadComplete+0x6f5
fffff880`02f8b820 fffff880`04d7d9c4 : fffffa80`061a59e0 fffffa80`061a5906 fffffa80`061b6400 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff880`02f8b910 fffff880`04d7dc2d : fffffa80`061b7b02 fffffa80`061b7b20 fffffa80`061b64a0 00000000`00000004 : HIDCLASS!HidpDistributeInterruptReport+0x130
fffff880`02f8b9a0 fffff800`030817d1 : fffffa80`04d87a53 00000000`00000000 fffffa80`061b6301 fffffa80`04d87860 : HIDCLASS!HidpInterruptReadComplete+0x235
fffff880`02f8ba30 fffff880`0448a631 : fffffa80`05136050 fffffa80`05cb0000 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff880`02f8bb20 fffff880`0448ab0f : fffffa80`076a0802 fffffa80`04d87860 00000000`ffffffff fffffa80`05136eb0 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`02f8bc00 fffff880`0448866f : fffffa80`05136eb0 fffffa80`051361a0 fffffa80`05137050 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`02f8bc60 fffff880`04479f89 : fffffa80`05136050 00000000`00000000 fffffa80`05136e02 fffffa80`05136eb0 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`02f8bca0 fffff800`0308851c : fffff880`02f63180 fffffa80`05136eb0 fffffa80`05136ec8 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`02f8bcd0 fffff800`03075a6a : fffff880`02f63180 fffff880`02f6dfc0 00000000`00000000 fffff880`04479db0 : nt!KiRetireDpcList+0x1bc
fffff880`02f8bd80 00000000`00000000 : fffff880`02f8c000 fffff880`02f86000 fffff880`02f8bd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HIDCLASS!HidpIrpMajorRead+20c
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HIDCLASS!HidpIrpMajorRead+20c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0xD1_HIDCLASS!HidpIrpMajorRead+20c

BUCKET_ID:  X64_0xD1_HIDCLASS!HidpIrpMajorRead+20c

Followup: MachineOwner
---------
Problem is most likely caused by a Human Interface Device, USB device, or the USB ports themselves. Often, this crash occurs due to Bluetooth. If you open device manager and look under Human Interface Devices, what do you see? To open device manager:
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
Please post a screenshot of what is under Human Interface Devices
My System SpecsSystem Spec
.


10 Apr 2012   #4

Windows Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Problem Devices:
Code:
Microsoft ISATAP Adapter    ROOT\*ISATAP\0000    This device cannot start.
Microsoft Teredo Tunneling Adapter    ROOT\*TEREDO\0000    This device cannot start.
Security Software (this is just to check it is installed and working; nothing needs to be done with this information at this time):
Code:
mbamgui.exe    c:\malwarebytes anti-malware\malwarebytes' anti-malware\mbamgui.exe    3544    8    200    1380    09/04/2012 07:38 p.m.    Not Available    Not Available    Not Available
mbamservice.exe    c:\malwarebytes anti-malware\malwarebytes' anti-malware\mbamservice.exe    4796    8    80    80    09/04/2012 07:39 p.m.    Not Available    Not Available    Not Available
fsorsp.exe    c:\program files (x86)\f-secure\apps\ccf_reputation\fsorsp.exe    1836    8    200    1380    09/04/2012 07:37 p.m.    1.0.24.1358    59.69 KB (61,120 bytes)    12/12/2011 11:27 a.m.
fsgk32.exe    c:\program files (x86)\f-secure\apps\computersecurity\anti-virus\fsgk32.exe    1896    8    200    1380    09/04/2012 07:37 p.m.    10.60.17500.39    535.66 KB (548,520 bytes)    31/03/2012 08:35 p.m.
fssm32.exe    c:\program files (x86)\f-secure\apps\computersecurity\anti-virus\fssm32.exe    2896    8    200    1380    09/04/2012 07:37 p.m.    10.60.17500.39    991.66 KB (1,015,464 bytes)    31/03/2012 08:35 p.m.
fshdll64.exe    c:\program files (x86)\f-secure\apps\computersecurity\common\fshdll64.exe    3024    8    200    1380    09/04/2012 07:37 p.m.    8.30.43089.0    103.15 KB (105,624 bytes)    31/03/2012 08:35 p.m.
fsm32.exe    c:\program files (x86)\f-secure\apps\computersecurity\common\fsm32.exe    3488    8    200    1380    09/04/2012 07:38 p.m.    8.30.43089.0    303.65 KB (310,936 bytes)    31/03/2012 08:35 p.m.
fsma32.exe    c:\program files (x86)\f-secure\apps\computersecurity\common\fsma32.exe    2284    8    200    1380    09/04/2012 07:37 p.m.    8.30.43089.0    207.65 KB (212,632 bytes)    31/03/2012 08:35 p.m.
fsdfwd.exe    c:\program files (x86)\f-secure\apps\computersecurity\fwes\program\fsdfwd.exe    1500    8    200    1380    09/04/2012 07:37 p.m.    6.30.194.0    898.65 KB (920,216 bytes)    31/03/2012 08:35 p.m.
fsscoepl_x64.exe    c:\program files (x86)\f-secure\apps\computersecurity\spam control\fsscoepl_x64.exe    3892    8    200    1380    09/04/2012 07:38 p.m.    1.2.8960.0    55.65 KB (56,984 bytes)    31/03/2012 08:35 p.m.
fshoster32.exe    c:\program files (x86)\f-secure\fshoster32.exe    1728    6    200    1380    09/04/2012 07:37 p.m.    1.3.30510.0    157.47 KB (161,248 bytes)    28/02/2012 11:56 a.m.
fshoster32.exe    c:\program files (x86)\f-secure\fshoster32.exe    3472    8    200    1380    09/04/2012 07:38 p.m.    1.3.30510.0    157.47 KB (161,248 bytes)    28/02/2012 11:56 a.m.
Problematic software:
Code:
ascservice.exe    c:\avanced systemcare\advanced systemcare 5\ascservice.exe    792    13    200    1380    09/04/2012 07:37 p.m.    5.0.0.39    892.34 KB (913,752 bytes)    07/04/2012 04:12 p.m.
asctray.exe    c:\avanced systemcare\advanced systemcare 5\asctray.exe    3332    8    200    1380    09/04/2012 07:38 p.m.    5.2.0.257    560.84 KB (574,296 bytes)    07/04/2012 04:12 p.m.
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7[2]=Performance%20Maintenance.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\SkidRow\Windows_NT6_BSOD_jcgriff2\040912-28953-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03001000 PsLoadedModuleList = 0xfffff800`03245650
Debug session time: Mon Apr  9 18:35:45.999 2012 (UTC - 6:00)
System Uptime: 0 days 8:14:54.809
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {5, 2, 1, fffff88004d7e558}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpIrpMajorRead+20c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000005, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004d7e558, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032af100
 0000000000000005 

CURRENT_IRQL:  2

FAULTING_IP: 
HIDCLASS!HidpIrpMajorRead+20c
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f8b4b0 -- (.trap 0xfffff88002f8b4b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000005 rbx=0000000000000000 rcx=0000000000000005
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004d7e558 rsp=fffff88002f8b640 rbp=fffffa800517cc40
 r8=fffffa80061b6830  r9=0000000000000000 r10=fffffa80061b6830
r11=fffffa80061b64a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
HIDCLASS!HidpIrpMajorRead+0x20c:
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1 ds:0001:00000000`00000144=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000307d2e9 to fffff8000307dd40

STACK_TEXT:  
fffff880`02f8b368 fffff800`0307d2e9 : 00000000`0000000a 00000000`00000005 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02f8b370 fffff800`0307bf60 : 00000000`000025ac fffff880`0447df5d fffffa80`05bf1100 fffffa80`061b6480 : nt!KiBugCheckDispatch+0x69
fffff880`02f8b4b0 fffff880`04d7e558 : 00000000`0000000b fffff880`04d854a0 fffff880`04d854a0 fffff880`04d7b311 : nt!KiPageFault+0x260
fffff880`02f8b640 fffff880`04d7b8ed : fffff880`04d863b8 fffff880`04d854a0 fffffa80`061cbab0 fffffa80`061cbad0 : HIDCLASS!HidpIrpMajorRead+0x20c
fffff880`02f8b6e0 fffff880`04dabe19 : 00000000`00000000 00000000`00000000 fffffa80`061b7010 fffffa80`061c7190 : HIDCLASS!HidpMajorHandler+0x1dd
fffff880`02f8b750 fffff880`04dabcd1 : 00000000`00000000 00000000`ffffffff fffffa80`061c8990 fffffa80`061c7190 : mouhid!MouHid_StartRead+0xd1
fffff880`02f8b7a0 fffff800`030817d1 : fffffa80`061b7293 fffff880`00000000 fffffa80`00000001 fffff880`00000000 : mouhid!MouHid_ReadComplete+0x6f5
fffff880`02f8b820 fffff880`04d7d9c4 : fffffa80`061a59e0 fffffa80`061a5906 fffffa80`061b6400 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff880`02f8b910 fffff880`04d7dc2d : fffffa80`061b7b02 fffffa80`061b7b20 fffffa80`061b64a0 00000000`00000004 : HIDCLASS!HidpDistributeInterruptReport+0x130
fffff880`02f8b9a0 fffff800`030817d1 : fffffa80`04d87a53 00000000`00000000 fffffa80`061b6301 fffffa80`04d87860 : HIDCLASS!HidpInterruptReadComplete+0x235
fffff880`02f8ba30 fffff880`0448a631 : fffffa80`05136050 fffffa80`05cb0000 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff880`02f8bb20 fffff880`0448ab0f : fffffa80`076a0802 fffffa80`04d87860 00000000`ffffffff fffffa80`05136eb0 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`02f8bc00 fffff880`0448866f : fffffa80`05136eb0 fffffa80`051361a0 fffffa80`05137050 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`02f8bc60 fffff880`04479f89 : fffffa80`05136050 00000000`00000000 fffffa80`05136e02 fffffa80`05136eb0 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`02f8bca0 fffff800`0308851c : fffff880`02f63180 fffffa80`05136eb0 fffffa80`05136ec8 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`02f8bcd0 fffff800`03075a6a : fffff880`02f63180 fffff880`02f6dfc0 00000000`00000000 fffff880`04479db0 : nt!KiRetireDpcList+0x1bc
fffff880`02f8bd80 00000000`00000000 : fffff880`02f8c000 fffff880`02f86000 fffff880`02f8bd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HIDCLASS!HidpIrpMajorRead+20c
fffff880`04d7e558 83bb4401000001  cmp     dword ptr [rbx+144h],1

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HIDCLASS!HidpIrpMajorRead+20c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0xD1_HIDCLASS!HidpIrpMajorRead+20c

BUCKET_ID:  X64_0xD1_HIDCLASS!HidpIrpMajorRead+20c

Followup: MachineOwner
---------
Problem is most likely caused by a Human Interface Device, USB device, or the USB ports themselves. Often, this crash occurs due to Bluetooth. If you open device manager and look under Human Interface Devices, what do you see? To open device manager:
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
Please post a screenshot of what is under Human Interface Devices
Thanks for the reply! Where can I get the latest driver? All I did was right click them and select "Update driver" from device manager but all were up to date. I don't know where to download the updates =s.

I added the screenshot, thank you.
My System SpecsSystem Spec
10 Apr 2012   #5

Windows 7 Home Premium 64 Bit
 
 

I do not see anything in your HID to indicate the crashes. Let's try doing a reset of your USB devices through Windows and through the hardware/software interfaces outside Windows.
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards,
      headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth
      wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
See how the system responds after doing the resets.


Also, do you have the latest version of f-secure installed? I note one of its drivers is out of date...
My System SpecsSystem Spec
10 Apr 2012   #6

Windows Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
I do not see anything in your HID to indicate the crashes. Let's try doing a reset of your USB devices through Windows and through the hardware/software interfaces outside Windows.
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards,
      headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth
      wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
See how the system responds after doing the resets.


Also, do you have the latest version of f-secure installed? I note one of its drivers is out of date...
Ok, I had a problem with the tutorial of USB general fix problems, everything goes good until the last part where I have to type "Administrators" it says name not found =s.

The other steps about turning off PC and unplugging and all that. I did all steps, I'll let you know how it works.

About F-Secure, when I click "Check for updates" it says the product is up to date. But, I did updated Malware bytes Anti-Malware.

Do I have to do anything else or now I should just wait to see how PC works? Thanks for the help.
My System SpecsSystem Spec
10 Apr 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Are you sure you typed Administrators correctly? It should be a common name in Windows...


As for F-Secure, how long has it been installed on your system? You may need to remove the current version completely by following the appropriate steps for your version and Windows installation: F-Secure - Support article

Then install the latest version from the F-Secure website.
My System SpecsSystem Spec
10 Apr 2012   #8

Windows Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Are you sure you typed Administrators correctly? It should be a common name in Windows...


As for F-Secure, how long has it been installed on your system? You may need to remove the current version completely by following the appropriate steps for your version and Windows installation: F-Secure - Support article

Then install the latest version from the F-Secure website.
Yeah, I typed Administrators correctly, I even copied it from forum.

And for F-Secure, I had it installed since 5 months ago approx, but last week (almost two weeks) I formatted my pc and I downloaded it again...I downloaded it from link in the the e-mail they sent me 5 months ago though.

Should I download it from their homepage instead?
My System SpecsSystem Spec
10 Apr 2012   #9

Windows Ultimate 64 bit
 
 

Ok I downloaded new version of F-Secure, is this all I have to do or I'm still missing something else?
I appreciate all your help =)
My System SpecsSystem Spec
11 Apr 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Strange regarding the administrators... Good work with F-Secure. Hopefully that will make sure there are no conflicts with the security software.

That looks good for now. See how the system responds for a while and report back in a few days. Best of luck!
My System SpecsSystem Spec
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