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Windows 7: BSOD on waking from sleep


09 Apr 2012   #1

Windows 7 Ultimate 64 and 32 (two computers)
 
 
BSOD on waking from sleep

Thank you for the specific instructions. I am getting the BSOD when the computer wakes up from sleep, starting about 6 months ago.

Here are my specs:

Windows 7 Home Premium x64
Original OEM OS (Dell Inspiron 580)
System is 3 years old (hardware and software)

Problem details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88002C601E0
BCP3: FFFFF880037AF888
BCP4: FFFFF880037AF0E0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\040912-20014-01.dmp
C:\Users\DinkBoySteve\AppData\Local\Temp\WER-45443-0.sysdata.xml

I added the last file to my archive as well, the WER...sysdata.xml.

I greatly appreciate your help with this problem! Thank you so much!


My System SpecsSystem Spec
.

09 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

It appears that your crashes are being caused by your Soundtap driver. I would try removing that software and seeing if the crashes continue


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Mar  6 13:45:07.269 2012 (UTC - 4:00)
System Uptime: 20 days 1:17:21.411
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
*** WARNING: Unable to verify timestamp for usbaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
Probably caused by : stdriver64.sys ( stdriver64+131e0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb 15 12:14:17.595 2012 (UTC - 4:00)
System Uptime: 7 days 7:15:52.851
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
PROCESS_NAME:  ehrecvr.exe
BUGCHECK_STR:  0x76
FAILURE_BUCKET_ID:  X64_0x76_ehrecvr.exe_nt!_??_::NNGAKEGL::_string_+18026
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb  8 04:56:04.743 2012 (UTC - 4:00)
System Uptime: 19 days 1:39:30.569
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
PROCESS_NAME:  audiodg.exe
BUGCHECK_STR:  0x76
FAILURE_BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+18026
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Apr  9 20:55:07.209 2012 (UTC - 4:00)
System Uptime: 2 days 21:51:40.317
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
*** WARNING: Unable to verify timestamp for usbaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
Probably caused by : stdriver64.sys ( stdriver64+131e0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Apr  2 21:37:30.180 2012 (UTC - 4:00)
System Uptime: 7 days 22:33:08.764
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
PROCESS_NAME:  ehrecvr.exe
BUGCHECK_STR:  0x76
FAILURE_BUCKET_ID:  X64_0x76_ehrecvr.exe_nt!_??_::NNGAKEGL::_string_+18026
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 23:03:43.221 2012 (UTC - 4:00)
System Uptime: 0 days 22:59:17.704
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
*** WARNING: Unable to verify timestamp for usbaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
Probably caused by : stdriver64.sys ( stdriver64+131e0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 00:04:00.011 2012 (UTC - 4:00)
System Uptime: 10 days 1:35:06.372
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
PROCESS_NAME:  audiodg.exe
BUGCHECK_STR:  0x76
FAILURE_BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+18026
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Mar  6 22:06:09.133 2012 (UTC - 4:00)
System Uptime: 0 days 8:20:21.291
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
*** WARNING: Unable to verify timestamp for usbaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
Probably caused by : stdriver64.sys ( stdriver64+131e0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
09 Apr 2012   #3

Windows 7 Ultimate 64 and 32 (two computers)
 
 

I thought I would add some hardware information:

Dell Inspiron 580
Intel Core i5 CPU 750@ 2.67 GHz
6.00 GB RAM
Microsoft Security Essentials AV
My System SpecsSystem Spec
.


09 Apr 2012   #4

Windows 7 Ultimate 64 and 32 (two computers)
 
 

Wow that was quick. I see that stdriver64.sys is associated with the Debut Video Capture software I use for recording with my webcam. I guess you are telling me to uninstall that software then. Pity, because I paid for it. Will do and see if this cures.

One minute response!
My System SpecsSystem Spec
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 BSOD on waking from sleep




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