Fourth BSOD in a week. Twice while running Anti-Virus scan


  1. Posts : 4
    Win 7 X64 Ultimate
       #1

    Fourth BSOD in a week. Twice while running Anti-Virus scan


    I was given this homebuilt system by a friend. Fresh Win7 install. I Use Kapersky internet security from my ISP surewest. My system has BSOD 4 times this week. At first I thought at random times but I noticed twice its happened while I tried to run a complete system scan.
    I went back thru all my drivers and even went from 6Gb ram to 4Gb to 2Gb in different configs as there are 4 slots on this board and he has 2-1Gb sticks and 2-2Gb sticks.
    My dump files are attached. Thank you
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Two of four DMP's pointed to Kaspersky...

    Kaspersky is a frequent cause of BSOD's.


    I would remove and replace it with Microsoft Security Essentials
    AT LEAST TO TEST.

    http://support.kaspersky.com/downloa...vremover10.zip


    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    I agree with JMH in that Kaspersky is a known cause and at least two of the four point to it. Just to be on the safe side can we run a system file check to verify the OS files?

    SFC /SCANNOW Command - System File Checker

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
      My Computer


  4. Posts : 4
    Win 7 X64 Ultimate
    Thread Starter
       #4

    Thanks guys. JMH- I ran the Kapersky remover and it said Kapersky was not detected yet if you look at the screenshot i attached in the lower right taskbar that it is, also you can see the widget in the background in the upper right.
    I used win uninstall to uninstall it and installed Microsoft security. I will update post after I run first the SFC that ZigZag suggested and then a full scan of my pc.
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    We await your further report.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Kaspersky is installed (see snip) the remover may not be aware of all their variants. Try removing it in Programs. Ugh!
      My Computer


  7. Posts : 4
    Win 7 X64 Ultimate
    Thread Starter
       #7

    good evening guys. so have i got a lot of info for you tonight.
    removed kapersky and installed WSE. ran full scan, ran for a while and found some stuff however BSOD before it finished so ni clean and no record of bad files.
    ran scannow. results attached
    ram memory test. picture of results attached. i reinstalled all my ram and 3 BSOD at boot untill i pulled all but the 2Gb im running now. all 3 BSOD were upon reboot after memery test.
    .DMP file attached

    so after all this i am fully past the denile stage and onto the "my system is FUBAR" stage

    thanks in advance
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Probably not the whole system but the RAM/mobo has problems. If you havent already take a known good ram stick and try it in each of the mobo slots.
      My Computer


 

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