|10 Apr 2012||#1|
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BSOD 7 0x0000001e Windows 7 64-bit home premium
My friend wanted me to take a look at his laptop that he claimed had the Antivirus 2012 fake on it. After he ran the Malware Bytes it now appears to boot up fine but after about a minute after the boot it immediately goes to a BSOD. I have booted the machine with the MSDART 7 program and have attached the dump file to see what you all think might be going on. The laptop is a
Model: Aspire (5349-2481)
Windows 7 64-bit Home Premium
|My System Specs|
|10 Apr 2012||#2|
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We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
If you are overclocking STOP
We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter
When it is finished running go to file>save>name it and upload to us here.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
|My System Specs|
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