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Windows 7: Computer keeps shutting down unexpectedly PLEASE HELP


10 Apr 2012   #1

Windows 7 Home Premium x32
 
 
Computer keeps shutting down unexpectedly PLEASE HELP

My computer keeps giving this message after randomly shutting down. Can anyone please help?



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: 116
BCP1: 85C77008
BCP2: 930359B0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041012-18656-01.dmp
C:\Users\user\AppData\Local\Temp\WER-34375-0.sysdata.xml

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I dont know my computer details but i got it from here: ETC Computers::New Zealand Computer Store with Top Quality at The Best Prices

And this is the system Info:

Windows 7 Home Premium
Service Pack 1
Processor: Pentium(R) Dual-Core CPU E5800 @ 3.20Ghz 3.19Ghz
Installed Memory (RAM): 4.00GB (3.25Gb Usable)
System Type: 32-bit Operating System



Let me know if more info is needed and thanks in advance.


My System SpecsSystem Spec
.

10 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
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 Computer keeps shutting down unexpectedly PLEASE HELP




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