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Windows 7: BSOD (Unexpected shutdown)


10 Apr 2012   #1

Windows 7 32bit
 
 
BSOD (Unexpected shutdown)

I hope someone can help me with this problem. I have several machines running Win 7 32 bit. For some reason these machines will just freeze up or reboot, 2 to 3 times a day. Here is all the info that I have. Also I have 4 encoder and 1 decoder cards in these machines. All the drivers are updated to the latest, and I have MSE installed.

Once I reboot the machines I will get the following message: Unexpected shutdown:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 95B07018
BCP2: 00000002
BCP3: 00000001
BCP4: 82AEFCDE
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040812-14328-01.dmp
C:\Users\Hybrid1\AppData\Local\Temp\WER-24140-0.sysdata.xml
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C:\windows\system32\en-US\erofflps.txt


MiniDumps:


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
computer name: XXXXX
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2145828864 total
VM: 2147352576, free: 2018615296

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\windows\Minidump
Crash dumps are enabled on your computer.

On Tue 4/10/2012 11:10:18 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\041012-19546-01.dmp
This was probably caused by the following module: hal.sys (hal+0x3829)
Bugcheck code: 0xA (0x48, 0x2, 0x1, 0xFFFFFFFF82E22829)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys IRQL_NOT_LESS_OR_EQUAL


On Tue 4/10/2012 11:10:18 AM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: hal.sys (hal!KeAcquireInStackQueuedSpinLockRaiseToSynch+0x19)
Bugcheck code: 0xA (0x48, 0x2, 0x1, 0xFFFFFFFF82E22829)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys IRQL_NOT_LESS_OR_EQUAL


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
hal.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Any help to solve this problem would be much appreciated.

My System SpecsSystem Spec
.

10 Apr 2012   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
12 Apr 2012   #3

Windows 7 32bit
 
 

Thank you very much for your help, I really appreciate it...

I have attached a file with the MSInfo and minidump files that you required, I hope this will suffice in order for you to assist me with this problem.

The image was created with a RAID configured. I didn't realized that and disbaled the RAID when I used the image on various machines. I read that will cause BSOD, but I enable the RAID again and did a fresh install of the same image and still encounter the same BSOD. I have this on multiple machines and can't figure out the problem.

Any help would be much appreciated.
My System SpecsSystem Spec
.


12 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Boer View Post
Thank you very much for your help, I really appreciate it...

I have attached a file with the MSInfo and minidump files that you required, I hope this will suffice in order for you to assist me with this problem.

The image was created with a RAID configured. I didn't realized that and disbaled the RAID when I used the image on various machines. I read that will cause BSOD, but I enable the RAID again and did a fresh install of the same image and still encounter the same BSOD. I have this on multiple machines and can't figure out the problem.

Any help would be much appreciated.
Both related to Aventura40.sys. I have no English information about it. I would remove it at least to test.
My System SpecsSystem Spec
12 Apr 2012   #5

Windows 7 32bit
 
 

Thank you very much for your help, I really appreciate it... I think I know where to start.
My System SpecsSystem Spec
12 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Boer View Post
Thank you very much for your help, I really appreciate it... I think I know where to start.
Good luck and let us know if you need help
My System SpecsSystem Spec
Reply

 BSOD (Unexpected shutdown)




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