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Windows 7: BSOD 7 0x0000001e Windows 7 64-bit home premium within a minute

10 Apr 2012   #1
ctgeek

windows 7 64-bit home premium
 
 
BSOD 7 0x0000001e Windows 7 64-bit home premium within a minute

Had one of the fake viruses on my machine and so I download and ran Malware Bytes it now appears to boot up fine but within a minute or two of being in the Windows screen it goes to a BSOD. I have booted the machine with the MSDART 7 program and have attached the dump file to see what you all think might be going on.
I apologize for not being able to run the utility from this site but it does not give me enough time on boot before it does the BSOD. Can someone please help. Thanks


Make: Acer
Model: Aspire (5349-2481)
Windows 7 64-bit Home Premium
OEM install..


My System SpecsSystem Spec
.
10 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
11 Apr 2012   #3
ctgeek

windows 7 64-bit home premium
 
 

Enclosed is the updated minidump. Sorry I could run the program you provide for more information as the laptop keeps rebooting.
My System SpecsSystem Spec
.

11 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ctgeek View Post
Enclosed is the updated minidump. Sorry I could run the program you provide for more information as the laptop keeps rebooting.
This one caused by an as yet un-named driver. We really prefer to wait for more crashes to spot trends, etc.

Please upload the next DMPS
My System SpecsSystem Spec
12 Apr 2012   #5
ctgeek

windows 7 64-bit home premium
 
 

Attached is 4 more of the .dmp files...
My System SpecsSystem Spec
12 Apr 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ctgeek View Post
Attached is 4 more of the .dmp files...
Ok all 4 were Related to armsvc.exe Adobe Acrobat Update Service from Adobe Systems Incorporated. I would simply dis-able it in either msconfig or preferable in services.msc.


start>search>servies.msc

Ken
My System SpecsSystem Spec
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 BSOD 7 0x0000001e Windows 7 64-bit home premium within a minute




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