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Windows 7: Random BSOD--ntoskrnl.exe

14 Apr 2012   #11
alfred67

Windows 7 64 bit
 
 

Hello

Thank you for your help before I had a chance to run verifier the system crashed (see dump below).
Will run verifier now and report back.

==================================================
Dump File : 041412-14055-01.dmp
Crash Time : 14/04/2012 8:47:57 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041289
Parameter 2 : 000007fe`fd3a5001
Parameter 3 : 00000000`00000594
Parameter 4 : 020007fe`fd3a5005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041412-14055-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================


My System SpecsSystem Spec
.
14 Apr 2012   #12
alfred67

Windows 7 64 bit
 
 

Started verifier rebooted computer and got the following message:

Files that help describe the problem:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_even_6e218faf7db0beccb4ba7cba4 58895de6e582ac8_cab_0c20e5eb\WERAB4B.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_even_6e218faf7db0beccb4ba7cba4 58895de6e582ac8_cab_0c20e5eb\WERAD9D.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_even_6e218faf7db0beccb4ba7cba4 58895de6e582ac8_cab_0c20e5eb\WERCFFE.tmp.mdmp

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
14 Apr 2012   #13
alfred67

Windows 7 64 bit
 
 

forgot to post copy of the report

Version=1
EventType=APPCRASH
EventTime=129788823779678751
ReportType=2
Consent=1
UploadTime=129788823985599113
ReportIdentifier=9e7cab35-8632-11e1-b164-782bcb90178a
IntegratorReportIdentifier=9e7cab34-8632-11e1-b164-782bcb90178a
Response.BucketId=62335131
Response.BucketTable=4
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=svchost.exe_eventlog
Sig[1].Name=Application Version
Sig[1].Value=6.1.7600.16385
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5bc3c1
Sig[3].Name=Fault Module Name
Sig[3].Value=wevtsvc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7ca02
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000025797
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=4105
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=5e7a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=5e7a4c883bf74a1956e3649787dbe144
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=32e6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=32e6ea9061be0a3b2feb422f28116bcc
UI[2]=C:\Windows\System32\svchost.exe
UI[3]=Windows Event Log has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Windows Event Log stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Windows\System32\svchost.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[6]=C:\Windows\system32\RPCRT4.dll
LoadedModule[7]=C:\Windows\system32\ole32.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\IMM32.DLL
LoadedModule[13]=C:\Windows\system32\MSCTF.dll
LoadedModule[14]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[16]=c:\windows\system32\wevtsvc.dll
LoadedModule[17]=C:\Windows\System32\RpcRtRemote.dll
LoadedModule[18]=C:\Windows\System32\secur32.dll
LoadedModule[19]=C:\Windows\System32\SSPICLI.DLL
LoadedModule[20]=C:\Windows\System32\credssp.dll
LoadedModule[21]=C:\Windows\system32\WS2_32.dll
LoadedModule[22]=C:\Windows\system32\NSI.dll
LoadedModule[23]=C:\Windows\system32\mswsock.dll
LoadedModule[24]=C:\Windows\System32\wshtcpip.dll
LoadedModule[25]=C:\Windows\System32\wship6.dll
LoadedModule[26]=C:\Windows\System32\GPAPI.dll
LoadedModule[27]=c:\windows\system32\audiosrv.dll
LoadedModule[28]=c:\windows\system32\POWRPROF.dll
LoadedModule[29]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[30]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[31]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[32]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[33]=c:\windows\system32\MMDevAPI.DLL
LoadedModule[34]=c:\windows\system32\PROPSYS.dll
LoadedModule[35]=c:\windows\system32\AVRT.dll
LoadedModule[36]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[37]=C:\Windows\System32\WINSTA.dll
LoadedModule[38]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[39]=C:\Windows\System32\CRYPTSP.dll
LoadedModule[40]=C:\Windows\system32\rsaenh.dll
LoadedModule[41]=C:\Windows\System32\audioses.dll
LoadedModule[42]=c:\windows\system32\lmhsvc.dll
LoadedModule[43]=c:\windows\system32\IPHLPAPI.DLL
LoadedModule[44]=c:\windows\system32\WINNSI.DLL
LoadedModule[45]=c:\windows\system32\nrpsrv.DLL
LoadedModule[46]=c:\windows\system32\dhcpcore.dll
LoadedModule[47]=c:\windows\system32\DNSAPI.dll
LoadedModule[48]=C:\Windows\System32\firewallapi.dll
LoadedModule[49]=C:\Windows\System32\VERSION.dll
LoadedModule[50]=C:\Windows\System32\dhcpcore6.dll
LoadedModule[51]=C:\Windows\System32\dhcpcsvc6.DLL
LoadedModule[52]=C:\Windows\System32\dhcpcsvc.DLL
LoadedModule[53]=C:\Windows\system32\NLAapi.dll
LoadedModule[54]=C:\Windows\system32\napinsp.dll
LoadedModule[55]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[56]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[57]=C:\Windows\system32\PSAPI.DLL
LoadedModule[58]=C:\Windows\System32\rasadhlp.dll
LoadedModule[59]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[60]=C:\Windows\System32\winrnr.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=iData=1/nDumpFile=//Upload//iCab//d5ebc2ae97c8488081c8a3fc1136eba9.cab/nDumpServer=watson.microsoft.com/nResponseServer=watson.microsoft.com/nResponseURL=//dw//StageFour64.asp?iBucket=62335131&szCab=d5ebc2ae97c8488081c8a3fc1136eba9.cab&EventType=AppCrash64&Buc ketHash=d5689aa4a60480c5787913a8ba0ad130&MID=F3B9E0E5-1680-4537-9F85-B0859A23534F/nBucket=62335131/nBucketTable=4/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Event Log
AppPath=C:\Windows\System32\svchost.exe
My System SpecsSystem Spec
.

14 Apr 2012   #14
alfred67

Windows 7 64 bit
 
 

Crashed while running verifier copy of dump

Dump File : 041412-14242-01.dmp
Crash Time : 14/04/2012 10:29:30 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07b96010
Parameter 2 : fffff880`01207ae4
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`0000000d
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041412-14242-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 304,848
My System SpecsSystem Spec
14 Apr 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

We need the actual .dmp files. Please provide the full crash reports for these crashes.

Also, have you done the steps for the DirectX re-install and display card drivers re-install?
My System SpecsSystem Spec
14 Apr 2012   #16
alfred67

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Also, have you done the steps for the DirectX re-install and display card drivers re-install?
--Yes

I attached a copy of the dmp
My System SpecsSystem Spec
14 Apr 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\alfred67\041412-14242-01\041412-14242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03416000 PsLoadedModuleList = 0xfffff800`0365a650
Debug session time: Sat Apr 14 08:28:46.584 2012 (UTC - 6:00)
System Uptime: 0 days 0:48:53.427
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007b96010, fffff88001207ae4, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7ae4 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007b96010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88001207ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7ae4
fffff880`01207ae4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02bc3888 fffff880`04462000 : 00000000`00000116 fffffa80`07b96010 fffff880`01207ae4 00000000`00000000 : nt!KeBugCheckEx
fffff880`02bc3890 fffff880`04461d87 : fffff880`01207ae4 fffffa80`07b96010 fffffa80`0acba010 fffffa80`0b1f7010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02bc38d0 fffff880`04508f07 : fffffa80`07b96010 00000000`00000000 fffffa80`0acba010 fffffa80`0b1f7010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`02bc3900 fffff880`04532b75 : 00000000`ffffffff 00000000`0002ddf7 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02bc39e0 fffff880`045312bb : 00000000`00000102 00000000`00000001 00000000`0002ddf7 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02bc3a10 fffff880`045042c6 : ffffffff`ff676980 fffffa80`0b1f7010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02bc3ab0 fffff880`04530e7a : 00000000`00000000 fffffa80`0c694920 00000000`00000080 fffffa80`0b1f7010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02bc3bc0 fffff800`0372cfda : 00000000`fffffc32 fffffa80`0b1fa8c0 fffffa80`069ae9e0 fffffa80`0b1fa8c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02bc3c00 fffff800`034839c6 : fffff800`03607e80 fffffa80`0b1fa8c0 fffff800`03615cc0 fffffa80`0b1d9ee0 : nt!PspSystemThreadStartup+0x5a
fffff880`02bc3c40 00000000`00000000 : fffff880`02bc4000 fffff880`02bbe000 fffff880`02bc23c0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7ae4
fffff880`01207ae4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7ae4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f597fca

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
The crash was Verifier enabled, which is good. In regards to the crash:
  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
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