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Windows 7: BSOD - Repeated incidents after clean Win 7 x64 install

11 Apr 2012   #1

Windows 7 Ultimate x64
BSOD - Repeated incidents after clean Win 7 x64 install

Hi All,

I have a Dell XPS L501x which is now a year old. I have just done a clean install of Windows 7 x64 Ultimate and I'm now getting random BSOD incidents.

A little history on the laptop - I've just upgraded the memory to 8GB DDR3 and installed a new ocz agility 3 ssd hard drive to improve performance. I had to install windows from a new copy of 7 due to the oem software not installing on anything less than 500gb.

I've checked the health report and it mentions no anti virus, this is incorrect as I'm running Pctools Internet security suite - legit. I've followed the instructions and attached the requested files.

Thanks for any help given.

My System SpecsSystem Spec

11 Apr 2012   #2

Win 8 Release candidate 8400

Memory corruption Related to TfFsMon.sys ThreatFire Filesystem Monitor from PC Tools. I would remove it at least to test.
My System SpecsSystem Spec
13 May 2012   #3

Windows 7 Ultimate x64

Removed Pctools and it tried it for a couple of weeks with no luck. I've uploaded another set of system reports. Any Ideas?
My System SpecsSystem Spec

14 May 2012   #4

Windows 7 Home Premium 64 Bit

Problem Devices:
Not Available	ACPI\SMO8800\1	The drivers for this device are not installed.
The above device driver should be installed from Dell. It is an accelerometer to determine when the laptop might be falling and take the head off the hard disk sectors to prevent damage.

Your crashes point to hard disk problems or memory problems. This could also indicate a virus.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Since you have an SSD, make sure the following are up to date:
    • Your SSD firmware
    • Your BIOS version
    • Your Chipset drivers
    • Your hard disk controller drivers.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec

 BSOD - Repeated incidents after clean Win 7 x64 install

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