System Continuously Freezes (ASUS UL20FT)

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  1. Posts : 11
    Windows 7 Home Premium 64bit
       #1

    System Continuously Freezes (ASUS UL20FT)


    I have had this ASUS UL20FT laptop for a little over a year and a half. Recently, it has started freezing within 15 minutes of booting. The display will freeze and the keyboard and mouse will be unresponsive. I am forced to hold the power button to shutdown. I am currently operating in Safe Mode without issue, which should help narrow the problem down. Through my research, I thought it might be an issue with the graphics driver, but I recently updated that to no avail. As soon as it started freezing, I began frantically updating drivers and still nothing. I ran SFC/ SCANNOW as an administrator and it found no issues. Memory Diagnostic also returned zero errors. I have attached the System Info.

    Any help would be greatly appreciated.
    System Continuously Freezes (ASUS UL20FT) Attached Files
      My Computer


  2. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    I am running Windows 7 Home Premium x64. I would greatly appreciate any help.
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    Sconts said:
    I am running Windows 7 Home Premium x64. I would greatly appreciate any help.
    Please provide us with your Event Viewer administrative logs by following these steps: If you can


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here.
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Good call. Here is the Event Log.
    System Continuously Freezes (ASUS UL20FT) Attached Files
      My Computer


  5. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    The problem is still occurring. Any ideas?
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Sconts said:
    The problem is still occurring. Any ideas?
    Quite a few System problems, and a few network problems.

    Most prevalent with literally thousands


    Log Name: System
    Source: Service Control Manager
    Date: 4/11/2012 6:45:55 PM
    Event ID: 7001
    Description:
    The Computer Browser service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start.



    Network


    Log Name: System
    Source: Microsoft-Windows-SharedAccess_NAT
    Date: 4/10/2012 4:25:00 PM
    Event ID: 34001
    The ICS_IPV6 failed to configure IPv6 stack.


    Also Bonjour service (iTunes-Quicktime). These go back to 2010

    Skype IE plugin errors. These go back to at least November 2011.

    Now the question is what do you want to do about them? You may be able to fix these (and the others) one by one but a clean install might be easier.

    BTW you might want to clean out event viewer by deleting the logs once you get your issues fixed.
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Thanks, but those are not the causes for the system freezing. As you stated, those have been occurring for quite some time. The system freezing, however, started in January at the earliest. Thus, the freezing would have started last year if it were caused by those errors.
    Also, these errors should not be able to make the system freeze.

    Any other ideas?
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Sconts said:
    Thanks, but those are not the causes for the system freezing. As you stated, those have been occurring for quite some time. The system freezing, however, started in January at the earliest. Thus, the freezing would have started last year if it were caused by those errors.
    Also, these errors should not be able to make the system freeze.

    Any other ideas?
    What memory test did you use? and for how many passes?

    Does it freeze when not connected to the network/internet?

    Does it do the same thing in safe mode?
      My Computer


  9. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    I ran the Windows Memory Diagnostic. It passed with the 2x4GB RAM sticks I recently installed, and with the stock 2GB stick that came with the machine (I tried each in case the RAM was the problem).

    I have never had it disconnected from the Internet so I am not sure. I could try using it while disconnected for a bit - though I will have to get my work done first.

    It runs fine in Safe Mode.

    Thanks.
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    Sconts said:
    I ran the Windows Memory Diagnostic. It passed with the 2x4GB RAM sticks I recently installed, and with the stock 2GB stick that came with the machine (I tried each in case the RAM was the problem).

    I have never had it disconnected from the Internet so I am not sure. I could try using it while disconnected for a bit - though I will have to get my work done first.

    It runs fine in Safe Mode.

    Thanks.
    Windows Memory diagnostic does not stress the memory enough to be a good indication of the RAM health. We recommend memtest.
      My Computer


 
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