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Windows 7: System Continuously Freezes (ASUS UL20FT)


11 Apr 2012   #1

Windows 7 Home Premium 64bit
 
 
System Continuously Freezes (ASUS UL20FT)

I have had this ASUS UL20FT laptop for a little over a year and a half. Recently, it has started freezing within 15 minutes of booting. The display will freeze and the keyboard and mouse will be unresponsive. I am forced to hold the power button to shutdown. I am currently operating in Safe Mode without issue, which should help narrow the problem down. Through my research, I thought it might be an issue with the graphics driver, but I recently updated that to no avail. As soon as it started freezing, I began frantically updating drivers and still nothing. I ran SFC/ SCANNOW as an administrator and it found no issues. Memory Diagnostic also returned zero errors. I have attached the System Info.

Any help would be greatly appreciated.



Attached Files
File Type: zip SysInfo.zip (131.8 KB, 6 views)
My System SpecsSystem Spec
.

11 Apr 2012   #2

Windows 7 Home Premium 64bit
 
 

I am running Windows 7 Home Premium x64. I would greatly appreciate any help.
My System SpecsSystem Spec
11 Apr 2012   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sconts View Post
I am running Windows 7 Home Premium x64. I would greatly appreciate any help.
Please provide us with your Event Viewer administrative logs by following these steps: If you can


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
.


11 Apr 2012   #4

Windows 7 Home Premium 64bit
 
 

Good call. Here is the Event Log.


Attached Files
File Type: zip Errors.zip (1.04 MB, 10 views)
My System SpecsSystem Spec
12 Apr 2012   #5

Windows 7 Home Premium 64bit
 
 

The problem is still occurring. Any ideas?
My System SpecsSystem Spec
12 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sconts View Post
The problem is still occurring. Any ideas?
Quite a few System problems, and a few network problems.

Most prevalent with literally thousands


Log Name: System
Source: Service Control Manager
Date: 4/11/2012 6:45:55 PM
Event ID: 7001
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.



Network


Log Name: System
Source: Microsoft-Windows-SharedAccess_NAT
Date: 4/10/2012 4:25:00 PM
Event ID: 34001
The ICS_IPV6 failed to configure IPv6 stack.


Also Bonjour service (iTunes-Quicktime). These go back to 2010

Skype IE plugin errors. These go back to at least November 2011.

Now the question is what do you want to do about them? You may be able to fix these (and the others) one by one but a clean install might be easier.

BTW you might want to clean out event viewer by deleting the logs once you get your issues fixed.
My System SpecsSystem Spec
12 Apr 2012   #7

Windows 7 Home Premium 64bit
 
 

Thanks, but those are not the causes for the system freezing. As you stated, those have been occurring for quite some time. The system freezing, however, started in January at the earliest. Thus, the freezing would have started last year if it were caused by those errors.
Also, these errors should not be able to make the system freeze.

Any other ideas?
My System SpecsSystem Spec
12 Apr 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sconts View Post
Thanks, but those are not the causes for the system freezing. As you stated, those have been occurring for quite some time. The system freezing, however, started in January at the earliest. Thus, the freezing would have started last year if it were caused by those errors.
Also, these errors should not be able to make the system freeze.

Any other ideas?
What memory test did you use? and for how many passes?

Does it freeze when not connected to the network/internet?

Does it do the same thing in safe mode?
My System SpecsSystem Spec
16 Apr 2012   #9

Windows 7 Home Premium 64bit
 
 

I ran the Windows Memory Diagnostic. It passed with the 2x4GB RAM sticks I recently installed, and with the stock 2GB stick that came with the machine (I tried each in case the RAM was the problem).

I have never had it disconnected from the Internet so I am not sure. I could try using it while disconnected for a bit - though I will have to get my work done first.

It runs fine in Safe Mode.

Thanks.
My System SpecsSystem Spec
16 Apr 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sconts View Post
I ran the Windows Memory Diagnostic. It passed with the 2x4GB RAM sticks I recently installed, and with the stock 2GB stick that came with the machine (I tried each in case the RAM was the problem).

I have never had it disconnected from the Internet so I am not sure. I could try using it while disconnected for a bit - though I will have to get my work done first.

It runs fine in Safe Mode.

Thanks.
Windows Memory diagnostic does not stress the memory enough to be a good indication of the RAM health. We recommend memtest.
My System SpecsSystem Spec
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 System Continuously Freezes (ASUS UL20FT)




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