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Windows 7: Getting 0x0000001e error for weeks


11 Apr 2012   #1

Windows 7 Ultimate x64
 
 
Getting 0x0000001e error for weeks

Hello,
I'm not really good at software, I hope you guys can help me. I got a blue screen when playing World of Warcraft 2 weeks ago, number of bsods increased and soon I was unable to open my computer. I mean computer opened with the sound, light and stuff but there was no visual on the monitor. It sometimes run properly, sometimes didn't open and sometimes crushed with bsod. Crushes occurred during start, in-game or browsing internet.
Error code was 0x0000001e on the event monitor.

I reinstalled windows, deleted all the junk and drivers on the process, completely reinstalled everything from scratch and let the windows update itself. Didn't work, crushes started almost immediately.

I sent my computer to warranty service, where I bought it from, it came 2 days ago and the service providers said that "Your pc was too dusty, all your fans were unable to work with that dust so we cleaned it and updated your bios, it works properly now". It really worked nice with no bsod for 2 days, I updated my nvidia drivers to latest 296.10, windows updated itself nice, I downloaded World of Warcraft again and started playing today during afternoon.

I faced the same bsod an hour ago, with the same error code 0x0000001e. I'm really desperate right now, if I keep using my computer it will start blue screening again just like the last time, I don't know what to do, please help.

My specs are,
Windows 7 Ultimate X64,
ASUS M4A78LT-M LE AM3 AMD 760G Motherboard,
Leadtek Winfast GTX460 OC GDDR5 1GB 256bit
Phenom II X4 840 AM3 3.2GHz 2MB
Seagate ST 350041 3AS / 3.5'' 500GB Barracude 3.0 16MB
PC is one year old.

And I regulary use a 1TB Seagate External Drive.

Thank you...

My System SpecsSystem Spec
.

11 Apr 2012   #2

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption/exception (Cx05) probably your asacpi.sys (yours is from 2005)

Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created. You did create a restore point didnt you?
Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
11 Apr 2012   #3

Windows 7 Ultimate x64
 
 

Thank you for the reply!

I downloaded and installed the atk0110 drivers as requested, checked it on system 32 and it says 2009.

I don't have an empty cd or usb drive right now, but I will run memtest and driver verifier if I keep getting bsod and update this thread, thank you again!
My System SpecsSystem Spec
.


11 Apr 2012   #4

Windows 7 Ultimate x64
 
 

It happened again, I'm going to buy some dvds and run the tests after sleep, I will update the thread tomorrow.
My System SpecsSystem Spec
13 Apr 2012   #5

Windows 7 Ultimate x64
 
 

Hello,
I ran the memtest86, it found 2 errors, so I removed the ram stick at the slot 1 and ran it again, no errors this time. I removed the second stick and placed it in the slot 1 to test the slot, computer refused to start. I tried 3-4 times but there was no visual at the monitor at all.

So I installed back the stick 2 to its original slot and computer is running just fine for an hour right now. This makes me think there was something seriously wrong with slot 1. I will update if a get a bsod, in the meantime, could you please comment on the situation?
My System SpecsSystem Spec
13 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pandaren View Post
Hello,
I ran the memtest86, it found 2 errors, so I removed the ram stick at the slot 1 and ran it again, no errors this time. I removed the second stick and placed it in the slot 1 to test the slot, computer refused to start. I tried 3-4 times but there was no visual at the monitor at all.

So I installed back the stick 2 to its original slot and computer is running just fine for an hour right now. This makes me think there was something seriously wrong with slot 1. I will update if a get a bsod, in the meantime, could you please comment on the situation?
Could be the mobo slot, ram, or perhaps the computer BIOS requires both slots to be filled (not likely).

How many passes were run?
My System SpecsSystem Spec
14 Apr 2012   #7

Windows 7 Ultimate x64
 
 

I ran 7 passes 4 times, the current ram slot I use(slot 2) does not give any errors with either ram stick. When I fill both slots, I get errors starting from pass 1, and when I use a single ram stick on the "damaged" slot(slot 1) computer does not start, tried with both of my rams on the damaged slot.

I am currently running with only the slot 2 with my 2GB Gskill DDR3-1333 and so far no errors, bsods or freezes. I played games for hours and can browse internet without any bsod. No fps problems either, unless I use ultra settings.
My System SpecsSystem Spec
14 Apr 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pandaren View Post
I ran 7 passes 4 times, the current ram slot I use(slot 2) does not give any errors with either ram stick. When I fill both slots, I get errors starting from pass 1, and when I use a single ram stick on the "damaged" slot(slot 1) computer does not start, tried with both of my rams on the damaged slot.

I am currently running with only the slot 2 with my 2GB Gskill DDR3-1333 and so far no errors, bsods or freezes. I played games for hours and can browse internet without any bsod. No fps problems either, unless I use ultra settings.
Guess you have your answer and really good job.
My System SpecsSystem Spec
14 Apr 2012   #9

Windows 7 Ultimate x64
 
 

Thank you so much for your help =)
My System SpecsSystem Spec
14 Apr 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pandaren View Post
Thank you so much for your help =)

Our pleasure and good luck
My System SpecsSystem Spec
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