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Windows 7: Microsoft Management Console has stopped working!


12 Apr 2012   #1

Win 7 Pro 64 bit
 
 
Microsoft Management Console has stopped working!

This is a fresh install and had used perfmon /report a few times but all of a sudden I get this --------

Microsoft Management Console has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: mmc.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc808
Fault Module Name: mmc.exe
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bc808
Exception Code: c0000005
Exception Offset: 00000000000ed2c6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f51c
Additional Information 2: f51ce062b324e990fd2e75643d8f0bc9
Additional Information 3: 45cb
Additional Information 4: 45cb0d7b2b847e71d5ef4b8c3faa1ff9

I did get a couple of odd bsods but there were no dumps. I've since setup to get a mini dump but no bsod yet, but still unable to run Performance Monitor

Thanks, Ken

My System SpecsSystem Spec
.

12 Apr 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Check for data corruption.
  • Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
13 Apr 2012   #3

Win 7 Pro 64 bit
 
 

Scandisk showed no errors.

Ran sfc /scannow several times, enclosed is the sfcdetails.

Thanks, Ken
My System SpecsSystem Spec
.


13 Apr 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Looks like you have a corrupted system file:
  • ieframe.dll

See if you can replace it following OPTION THREE of SFC /SCANNOW Command - System File Checker and the tip enclosed in OPTION THREE.

Following those instructions, replace the file from your Windows 7 install disc and restart your computer. Then run sfc /scannow to see if the problem is indeed resolved.
My System SpecsSystem Spec
13 Apr 2012   #5

Win 7 Pro 64 bit
 
 

I was just doing that but was unable to delete original. I took permission but no go. I also tried in safe mode but also couldn't.
My System SpecsSystem Spec
13 Apr 2012   #6

Win 7 Pro 64 bit
 
 

I have the file extracted and copied to my desktop!
My System SpecsSystem Spec
13 Apr 2012   #7

Windows 7 Home Premium 64 Bit
 
 

You could try copying it from the desktop to its location in the system through the Recovery Environment.
  • Use Advanced Boot Options to select Repair Your Computer,

  • and select Command Prompt from the System Recovery Options.

  • Find the drive containing your Windows folder with the following commands
    c:
    dir
    d:
    dir
    e:
    dir
    etc. until the Windows folder is listed.

  • Change to your desktop with the following command (I assume the drive is D: since C: is probably your System Reserved partition; your drive letter may be different and should replace my D: command appropriately):
    cd D:\Users\[username]\Desktop
    For instance, on my computer, it would be[indent]cd D:\Users\Mike\Desktop[\indent]

  • Copy the file to the appropriate place with the following command:
    copy ieframe.dll D:\Windows\System32
My System SpecsSystem Spec
13 Apr 2012   #8

Win 7 Pro 64 bit
 
 

Well, I copied it over and showed that it was successful but ran another sfc scannow but still showing the same error.
My System SpecsSystem Spec
13 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Unfortunately, if manual replacement does not resolve the problem, the only recourse is a Repair Install of Windows 7. Let us know if you need any help with the steps in that tutorial.
My System SpecsSystem Spec
13 Apr 2012   #10

Win 7 Pro 64 bit
 
 

Great, thank you sir for all the attention and help.

Ken
My System SpecsSystem Spec
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 Microsoft Management Console has stopped working!




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