Microsoft Management Console has stopped working!

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  1. Posts : 49
    Win 7 Pro 64 bit
       #1

    Microsoft Management Console has stopped working!


    This is a fresh install and had used perfmon /report a few times but all of a sudden I get this --------

    Microsoft Management Console has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: mmc.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc808
    Fault Module Name: mmc.exe
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bc808
    Exception Code: c0000005
    Exception Offset: 00000000000ed2c6
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: f51c
    Additional Information 2: f51ce062b324e990fd2e75643d8f0bc9
    Additional Information 3: 45cb
    Additional Information 4: 45cb0d7b2b847e71d5ef4b8c3faa1ff9

    I did get a couple of odd bsods but there were no dumps. I've since setup to get a mini dump but no bsod yet, but still unable to run Performance Monitor

    Thanks, Ken
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Check for data corruption.
    • Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
      For any drives that do not give the message:
      Windows has checked the file system and found no problems
      run disk check again as above. In other words, if it says:
      Windows has made corrections to the file system
      after running the disk check, run the disk check again.

    • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
      My Computer


  3. Posts : 49
    Win 7 Pro 64 bit
    Thread Starter
       #3

    Scandisk showed no errors.

    Ran sfc /scannow several times, enclosed is the sfcdetails.

    Thanks, Ken
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Looks like you have a corrupted system file:
    • ieframe.dll


    See if you can replace it following OPTION THREE of SFC /SCANNOW Command - System File Checker and the tip enclosed in OPTION THREE.

    Following those instructions, replace the file from your Windows 7 install disc and restart your computer. Then run sfc /scannow to see if the problem is indeed resolved.
      My Computer


  5. Posts : 49
    Win 7 Pro 64 bit
    Thread Starter
       #5

    I was just doing that but was unable to delete original. I took permission but no go. I also tried in safe mode but also couldn't.
      My Computer


  6. Posts : 49
    Win 7 Pro 64 bit
    Thread Starter
       #6

    I have the file extracted and copied to my desktop!
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #7

    You could try copying it from the desktop to its location in the system through the Recovery Environment.
    • Use Advanced Boot Options to select Repair Your Computer,

    • and select Command Prompt from the System Recovery Options.

    • Find the drive containing your Windows folder with the following commands
      c:
      dir
      d:
      dir
      e:
      dir
      etc. until the Windows folder is listed.

    • Change to your desktop with the following command (I assume the drive is D: since C: is probably your System Reserved partition; your drive letter may be different and should replace my D: command appropriately):
      cd D:\Users\[username]\Desktop
      For instance, on my computer, it would be[indent]cd D:\Users\Mike\Desktop[\indent]

    • Copy the file to the appropriate place with the following command:
      copy ieframe.dll D:\Windows\System32
      My Computer


  8. Posts : 49
    Win 7 Pro 64 bit
    Thread Starter
       #8

    Well, I copied it over and showed that it was successful but ran another sfc scannow but still showing the same error.
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    Unfortunately, if manual replacement does not resolve the problem, the only recourse is a Repair Install of Windows 7. Let us know if you need any help with the steps in that tutorial.
      My Computer


  10. Posts : 49
    Win 7 Pro 64 bit
    Thread Starter
       #10

    Great, thank you sir for all the attention and help.

    Ken
      My Computer


 
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