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Windows 7: BSODs at Random Times and Low WEI

12 Apr 2012   #1
Derek02of13

Windows 7 Home Premium 64bit
 
 
BSODs at Random Times and Low WEI

- Windows 7 Home Premium 64bit
- Original OS is on the system
- OEM: Came pre-installed on custom build

- Age of system and OS installation: 14 months.

Windows 7 gives frequent BSODs at seemingly random times, but often when mutiple programs are being used, such as IE & Open Office & iTunes, or during full virus scans (Norton 360, SuperAntSpyware - but not both at the same time, of course).

IE9 frequently stops and restarts itself.

The WIE of hard drive data throughput was originally over 7 but now has dropped to 5.9

I suspect there is a bad RAM stick (replacements are on the way), but also suspect that there are other problems.

Many thanks
Derek02of13





My System SpecsSystem Spec
.
12 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

20 of 39 directly point to memory management, another 8 indirectly. Usually related to a driver and in this case your year old Norton is my best guess.

I would remove and replace at least to test with Microsoft Security Essentials\

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


Old drivers needing updating
Code:
regi.sys    4/16/2007 11:19:10 AM        fffff880`09975000    fffff880`0997d000    0x00008000    0x462393ee                        
chdrvr02.sys    11/23/2008 1:35:52 AM        fffff880`082d2000    fffff300`082d3880    0xfffffa8000001880    0x4928ebb8                        
chdrvr03.sys    11/23/2008 1:36:00 AM        fffff880`06a5a000    fffff880`06a5ca00    0x00002a00    0x4928ebc0                        
chdrvr01.sys    1/13/2009 12:14:46 AM        fffff880`06af6000    a83595f5`06b31b00    0xa8359d750003bb00    0x496c1536
My System SpecsSystem Spec
12 Apr 2012   #3
Derek02of13

Windows 7 Home Premium 64bit
 
 

Thanks. The weekend is my busiest time, so I will implment your suggestions slowly.

I have uninstalled WinDVD. I will not be upgrading it anytime soon.

Upgrading the ch* drivers is problematic, as they belong to a very speicalized piece of HW/SW. But since I will not be getting full use of it soon, either, I will consider uninstalling it also.

I had both Norton and Windows Defender active simultaneously. Could that be part of the problem? I have deactivated WD, as that is the simplest step at the moment.

I'll see how the computer behaves over the next several days, and report back.

My plan (and comment as you see fit):

1. Uninstall WinDVD - Done.
2. Deactivate Windows Defender - Done.
3. Remove/uninstall the HW/SW belonging to the ch* drivers - over the weekend, as convenient.
4. Consult with Symantec about this problem. No offense, but Norton 360 has other features I depend on and I cannot casually spend a lot of time replacing them.

Thanks again for pointing out the range of problems to start with. May I provide log updates periodically so you may assess progress and whether other problems still exist?

-Derek02of13
My System SpecsSystem Spec
.

12 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Derek02of13 View Post
Thanks. The weekend is my busiest time, so I will implment your suggestions slowly.

I have uninstalled WinDVD. I will not be upgrading it anytime soon.

Upgrading the ch* drivers is problematic, as they belong to a very speicalized piece of HW/SW. But since I will not be getting full use of it soon, either, I will consider uninstalling it also. May be able to make it compliant by re-installing in compatibility mode.

I had both Norton and Windows Defender active simultaneously. Could that be part of the problem? I have deactivated WD, as that is the simplest step at the moment. Never a good idea and from a strictly BSOD perspective both are problematic.

I'll see how the computer behaves over the next several days, and report back. No worries we are here to help

My plan (and comment as you see fit):

1. Uninstall WinDVD - Done.
2. Deactivate Windows Defender - Done.
3. Remove/uninstall the HW/SW belonging to the ch* drivers - over the weekend, as convenient.
4. Consult with Symantec about this problem. No offense, but Norton 360 has other features I depend on and I cannot casually spend a lot of time replacing them.

Thanks again for pointing out the range of problems to start with. May I provide log updates periodically so you may assess progress and whether other problems still exist? Sure and if the thread goes silent feel free to pm me.

-Derek02of13
Sounds like a well thought out plan. Re: Norton, entirely up to you, and they will say it isnt them. I have been down this road myself until I scraped it off my HD, never to return. Just do a google of Norton and BSOD and see how many hits you get.

Norton may in fact not be the trigger but may just be a contributing factor.
My System SpecsSystem Spec
15 Apr 2012   #5
Derek02of13

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Derek02of13 View Post
Upgrading the ch* drivers is problematic, as they belong to a very specialized piece of HW/SW. But since I will not be getting full use of it soon, either, I will consider uninstalling it also. May be able to make it compliant by re-installing in compatibility mode.
Progress so far:

There have been no more BSODs or strange IE9 shutdowns/restarts.

I have run Compatibility Wizard on the program that uses the ch* drivers. Is this substantially different than installing in compatibility mode? If so, this stop-gap seems to have worked, but I can do the reinstall this week.

Generally speaking, is it a good idea to go through the Program Files (x86) folder and run Compatibility Wizard on everything, or should I just let Win7 take care of it as it sees fit?

The Kingston Hyper X RAM has arrived, claimed to be made to work well with the motherboard. Not so important if the management of the memory isn't going right, but it was already ordered, so there you go.

Will keep you apprised. Will probably send an updated technical attachment when I'm done.

Thanks for your assistance. I never would have dreamed that an old WinDVD was involved with the problem.

-Derek02of13
My System SpecsSystem Spec
15 Apr 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Derek02of13 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Derek02of13 View Post
Upgrading the ch* drivers is problematic, as they belong to a very specialized piece of HW/SW. But since I will not be getting full use of it soon, either, I will consider uninstalling it also. May be able to make it compliant by re-installing in compatibility mode.
Progress so far:

There have been no more BSODs or strange IE9 shutdowns/restarts.

I have run Compatibility Wizard on the program that uses the ch* drivers. Is this substantially different than installing in compatibility mode? If so, this stop-gap seems to have worked, but I can do the reinstall this week.

Generally speaking, is it a good idea to go through the Program Files (x86) folder and run Compatibility Wizard on everything, or should I just let Win7 take care of it as it sees fit?

The Kingston Hyper X RAM has arrived, claimed to be made to work well with the motherboard. Not so important if the management of the memory isn't going right, but it was already ordered, so there you go.

Will keep you apprised. Will probably send an updated technical attachment when I'm done.

Thanks for your assistance. I never would have dreamed that an old WinDVD was involved with the problem.

-Derek02of13
Good job and good luck. Let us know if you need help.
My System SpecsSystem Spec
21 Apr 2012   #7
Derek02of13

Windows 7 Home Premium 64bit
 
 

Progress Report:

1. Have installed the new HyperX RAM

2. Have gone into the BIOS and, following advice seen elsewhere on "The Web" changed everything to AHCI that could be. (Apparent result: iTunes, which had been taking forever to start, comes up zippily.)

Today, will be putting computer to the sort of use that made it crash earlier: iTunes playing, Open Office in use, certain apps running, and Perfect Disk active.

WEI is still low. Next week, will update you with new assessment upload.

Thanks again.
-Derek02of13
My System SpecsSystem Spec
25 Apr 2012   #8
Derek02of13

Windows 7 Home Premium 64bit
 
 
New BSOD

After spending the week running the computer and gradually bringing it back toward full use, a new BSOD occurred this morning. This is after installing and running BOINC. I have uninstalled BOINC and am not running it now. I've attached the new report.

I have continued investigating why the WEI should be so low with the SSD drive, but have not come up with any useful information. Comments?

Thanks for your patience.
Derek02of13
My System SpecsSystem Spec
26 Apr 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
chargeservice.exe	c:\program files (x86)\msi\super-charger\chargeservice.exe	2316	8	200	1380	04/25/2012 12:36	1.2.6.0	135.52 KB (138,768 bytes)	02/27/2012 18:24
super-charger.exe	c:\program files (x86)\msi\super-charger\super-charger.exe	6912	8	200	1380	04/25/2012 12:51	1.2.6.0	490.52 KB (502,288 bytes)	02/27/2012 18:24
Many of these faster charging applications cause crashes on systems because they stress the USB ports. I would recommend removing to test.


Code:
ccsvchst.exe	c:\program files (x86)\norton 360 premier edition\engine\6.2.0.9\ccsvchst.exe	2440	8	1024	10240	04/25/2012 12:36	11.2.2.4	134.99 KB (138,232 bytes)	04/23/2012 15:54
ccsvchst.exe	c:\program files (x86)\norton 360 premier edition\engine\6.2.0.9\ccsvchst.exe	6532	8	1024	10240	04/25/2012 12:51	11.2.2.4	134.99 KB (138,232 bytes)	04/23/2012 15:54
Norton 360 is fine to use; just avoid the registry cleaning feature.


Code:
signalislandui.exe	c:\program files\intel\turboboost\signalislandui.exe	6988	8	200	1380	04/25/2012 12:51	2.1.23.0	199.50 KB (204,288 bytes)	11/29/2010 15:01
turboboost.exe	c:\program files\intel\turboboost\turboboost.exe	3304	8	200	1380	04/25/2012 12:36	2.1.23.0	146.00 KB (149,504 bytes)	11/29/2010 15:00
If you are using the turboboost feature of your CPU, this is considered overclocking and should be disabled for the time being until we can determine the cause of your crashes.


Code:
pdagent.exe	c:\program files\raxco\perfectdisk\pdagent.exe	2712	8	200	1380	04/25/2012 12:36	12.5.0.310	1.80 MB (1,890,568 bytes)	02/29/2012 03:19
pdagents1.exe	c:\program files\raxco\perfectdisk\pdagents1.exe	4984	8	200	1380	04/25/2012 12:51	12.5.0.310	87.76 KB (89,864 bytes)	02/29/2012 03:19
perfectdisk.exe	c:\program files\raxco\perfectdisk\perfectdisk.exe	5900	8	200	1380	04/25/2012 12:51	12.5.0.310	11.00 MB (11,539,208 bytes)	02/29/2012 03:19
PerfectDisk is known to cause problems with system restore points. Use at your own risk. Also, as an FYI: There are command line flags that will accomplish the same defragmenting with Windows defrag that PerfectDisk offers, and they don't require a 3rd party license/subscription cost.


Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\Derek02of13\Windows_NT6_BSOD_jcgriff2\042512-35178-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03c06000 PsLoadedModuleList = 0xfffff800`03e4a650
Debug session time: Wed Apr 25 11:59:02.604 2012 (UTC - 6:00)
System Uptime: 0 days 5:50:07.587
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80003c88f42}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003c88f42, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003eb4100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiSignalSynchronizationObject+42
fffff800`03c88f42 488b3f          mov     rdi,qword ptr [rdi]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88007b96a00 -- (.trap 0xfffff88007b96a00)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff880009b2180
rdx=fffffa80145899e0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003c88f42 rsp=fffff88007b96b90 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff88007b96c20 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!KiSignalSynchronizationObject+0x42:
fffff800`03c88f42 488b3f          mov     rdi,qword ptr [rdi] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003c82229 to fffff80003c82c80

STACK_TEXT:  
fffff880`07b968b8 fffff800`03c82229 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07b968c0 fffff800`03c80ea0 : 00000000`00000000 009e10f4`00000000 00000000`00000001 fffffa80`145899e8 : nt!KiBugCheckDispatch+0x69
fffff880`07b96a00 fffff800`03c88f42 : fffffa80`14589970 00000000`00000000 00000000`00000001 00000000`00000000 : nt!KiPageFault+0x260
fffff880`07b96b90 fffff800`03c87346 : 00000000`00000000 fffff880`04da81cc 00000000`00000000 fffffa80`11a4f010 : nt!KiSignalSynchronizationObject+0x42
fffff880`07b96be0 fffff880`04db836b : fffffa80`00000000 00000000`00000000 fffffa80`0d547a00 fffff880`07b96ca0 : nt!KeSetEvent+0x106
fffff880`07b96c50 fffff880`04dd616d : fffffa80`00000000 fffffa80`11a4f010 00000000`0000000f fffff880`04dd7f09 : dxgmms1!VidMmiProcessTerminationCommand+0x5f
fffff880`07b96ca0 fffff880`04dd53f8 : fffff800`055fc080 fffffa80`0d8f5d50 00000000`00000000 fffffa80`11a4f010 : dxgmms1!VidSchiSubmitDeviceCommand+0x39
fffff880`07b96cd0 fffff880`04dd4e96 : 00000000`00000000 fffffa80`147de010 00000000`00000080 fffffa80`11a4f010 : dxgmms1!VidSchiSubmitQueueCommand+0xb0
fffff880`07b96d00 fffff800`03f1cfda : 00000000`03f183a9 fffffa80`11a56620 fffffa80`0cd77990 fffffa80`11a56620 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`07b96d40 fffff800`03c739c6 : fffff800`03df7e80 fffffa80`11a56620 fffff800`03e05cc0 fffffa80`11fcd620 : nt!PspSystemThreadStartup+0x5a
fffff880`07b96d80 00000000`00000000 : fffff880`07b97000 fffff880`07b91000 fffff880`07b96470 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidMmiProcessTerminationCommand+5f
fffff880`04db836b 33d2            xor     edx,edx

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  dxgmms1!VidMmiProcessTerminationCommand+5f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

FAILURE_BUCKET_ID:  X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f

BUCKET_ID:  X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f

Followup: MachineOwner
---------
Try re-installing DirectX using the Download: DirectX Redist (June 2010) - Microsoft Download Center - Download Details and see how the system responds.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    • Restart your computer after uninstalling drivers for all display cards
    • Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
27 Apr 2012   #10
Derek02of13

Windows 7 Home Premium 64bit
 
 

Thanks, writhziden. I will implement the first several suggestions right away. As this is the weekend, which is the busy part of the week for me, the more complex task of diagnosing DirectX and uninstalling drivers will have to come after Monday.

My configuration using BOINC possibly is unusual. I run the program from the main drive, but store the data on a USB drive on a hub. Does this seem connected to crashes? Before appealing to this forum, I was ready to blame the hubs. It was before I played around with my modest overclocking; are you saying that simply enabling overclocking causes problems, even without actually changing values?

(My emotional reaction: Awww! Bummer!)

Thanks for your suggestions, I will follow them all, just give me a few days. Also, there have been no crashes since uninstalling BOINC (crossing fingers).

-Derek02of13
My System SpecsSystem Spec
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